Re: TREO 650/VersaMail 3 not adding appointments in Exchange through Activesync

From: Rick F (rick.REMOVE_at_rdfts.REMOVE.com)
Date: 03/18/05 

Date: Fri, 18 Mar 2005 00:33:36 -0600

Was working on this most of the day and I think I figured out what the
actual problem is.

If you create the EAS (Exchange Active Sync) account directly on the Treo
then the calendar doesn't sync correctly.

If you install Palm's software on a desktop computer and configure the EAS
account in the software and hotsync that to the Treo then the calendar works
correctly.

So the problem seems to me that there is something wrong with the Palm OS on
the Treo that doesn't make the EAS account correct WHEN created on the Treo
only. When creating the EAS account in the software on the PC, it does
creates the account on the Treo correctly when you do a hotsync.

On the PPC, you can create the EAS account on the device itself without ever
installing anything on the client workstation and the calendar works
correctly. And because of that, that is why I was creating the account
directly on the Treo instead of through a software GUI.

Still a bug in my opinion but on the Palm's side 

-- 
Rick Faria - MCSE / A+
RDF Technical Services - www.rdfts.com
Email: support at rdfts dot com
"Rick Faria" <rick.REMOVE@REMOVE.rdfts.com> wrote in message 
news:e9c3efoKFHA.3420@tk2msftngp13.phx.gbl...
>I don't know how you got that to work. It looks like you basically cleaned 
>up the computer and started over but I have started with a computer that 
>never had any Palm software on it and it does not work. Here is what I have 
>done.
>
> 1. Brand new Treo.
> Windows XP Pro workstation that has NEVER had any type of Palm software 
> installed. Installed with the CD and setup as you describe below. Created 
> appointment in the Treo will not sync with Exchange/Outlook.
>
> 2. Brand new Treo.
> Configured Exchange ActiveSync JUST on the Treo. Did not install anything 
> on the workstation. Still will not sync an appointment when created on a 
> Treo.
>
> I have no problems with emails on either 1 or 2, works just fine.
>
> Rick
>
> "Andrew B. Abrams" <Andrew@ABAConsulting.net> wrote in message 
> news:%23If7eblKFHA.3864@TK2MSFTNGP10.phx.gbl...
>>I got it to work.  Here is what I did:
>>
>> - Backup my Calendar and Contacts in Outlook by creating copies of the 
>> folders in my Mailbox.
>> - Completely uninstall PALMONE, PALM, any other PALM related software 
>> (Pocket Mirror and what not from older versions)
>> - Reboot computer and delete any of the uninstalled application's folders 
>> from C:\Program Files that didn't get deleted when uninstalled.
>> - Re-run the TREO650 installation CD and follow each step from beginning 
>> to end.  Reboot as needed and the installation wizard automatically 
>> continues.
>> - Configure to use Outlook instead of PalmDesktop, Hotsync automatically 
>> reconfigures.
>> - Perform initial Hotsync via USB cable.  Your existing profile on your 
>> TREO will need to be recreated on the computer and will then backup all 
>> the information on your TREO to your user profile folder under the Palm 
>> folder in Program Files.
>> **This duplicated my Contacts items in both Outlook and the TREO, if this 
>> happens to you, delete all items in Contacts (and Calendar if need be) in 
>> Outlook and restore from your backups created earlier.  Then Right click 
>> on Hotsync, select custom, select Contacts, and choose Desktop overwrites 
>> Handheld for the next sync.  Press the Hotsync button on the USB cable to 
>> overwrite your Contacts on the TREO.  Check both Outlook and TREO to see 
>> if they are correct now.  Check Calendar as well though this will be 
>> overwritten when you use the VersaMail sync.
>> - Reconfigure Documents to Go and any other 3rd party apps/conduits so 
>> that they reinstall/sync back to the palm
>> - Go to Start\Programs\Palmone\VersaMail Setup and run this wizard to 
>> setup your Exchange account and POP accounts.  In this case, it retrieved 
>> my existing settings that were on my TREO and loaded them into this 
>> computer side application.  Reconfigure the accounts as need be if they 
>> don't test properly or need other configurations set than the default 
>> ones.
>> - Go to your TREO VersaMail Exchange account and press the SYNC key in 
>> VersaMail.  I needed to do this twice in order to ensure that it 
>> retrieved everything.
>> - I then created new items in Outlook, and ran VersaMail SYNC again to 
>> test and the new Outlook items were downloaded to the TREO.
>> - I then created new items in TREO calendar and ran VM SYNC again, 
>> checked Outlook and the items appeared.  I then modified, synced, 
>> deleted, synced and everything is working properly.
>> **Items created in the TREO calendar showed up in Outlook with the 
>> multiple attendees icon in the appointment and showed that I organized 
>> the appointment.
>>
>> So, it looks like the problems had to do with the VersaMail conduit being 
>> installed initially incorrectly.  In my case, I had a previous Palm 
>> folder in my Program Files because I had a Samsung SPH-i500 with an older 
>> version of Hotsync and PocketMirror.  Though these applications were 
>> uninstalled and overwritten with my initial TREO installation, the 
>> original Palm folder was not so the install didn't complete 100% as it 
>> seemed.
>>
>> Please contact me directly if you require any assistance with this, 
>> andrew@abaconsulting.net and post the newsgroup as well.
>>
>> Good luck,
>>
>> Andrew
>>
>>
>>
>> "Andrew B. Abrams" <Andrew@ABAConsulting.net> wrote in message 
>> news:eDfAPckKFHA.508@TK2MSFTNGP12.phx.gbl...
>>> Thanks for the information.  Everything is configured properly on my 
>>> Exchange server.  The fact that a downward sync of the Calendar to the 
>>> PALM works, leads me to believe that this is a Palm issue with their 
>>> software version of Exchange Activsync in VersMail itself.
>>>
>>> I'll see if they have any information as I'm sure everyons is 
>>> experienceing this.
>>>
>>> Thanks,
>>>
>>> Andrew
>>>
>>> "Jerry zhao (MSFT)" <v-jerryz@online.microsoft.com> wrote in message 
>>> news:zH3nBRhKFHA.1376@TK2MSFTNGXA02.phx.gbl...
>>>> Hi Andrew,
>>>>
>>>> Glad to hear your response.
>>>>
>>>> As for your scenario, I would like to recommend the following
>>>> troubleshooting steps:
>>>>
>>>> 1. Try another Palm and see if the issue occurs?
>>>>
>>>> 2. Try a Pocket PC and using ActiveSync 3.* software to perform the 
>>>> sync
>>>> and see if the issue occurs again.
>>>>
>>>> To download ActiveSync 3.7.1, please see the following link:
>>>>
>>>> ActiveSync 3.7.1
>>>> http://www.microsoft.com/windowsmobile/resources/downloads/pocketpc/activesy
>>>> nc37.mspx
>>>>
>>>> To enable Exchange ActiveSync on the Exchange server:
>>>>
>>>> a. In ESM, right-click the Mobile Services component under Global 
>>>> Settings,
>>>> select the properties page
>>>> b. On the General tab, make sure that Exchange ActiveSync options are
>>>> selected.
>>>>
>>>> To enable Mobile Services on user accounts:
>>>>
>>>> a. In ADUC, select the Properties page of the user account.
>>>> b. On the Exchange Features tab, make sure that the options for Mobile
>>>> Services are enabled.
>>>>
>>>> I have heard that AFAIK, PALM admitted that they had an issue with this
>>>> problem unofficially and that they were working on a patch that, 
>>>> however, I
>>>> have not seen a release for yet. So I am not sure if the fix is ready.
>>>>
>>>> You may want to contact Palm directly for this issue once again.
>>>>
>>>> If you have any questions or concerns, please feel free to let me know.
>>>>
>>>> Best regards,
>>>>
>>>> Jerry Zhao (MSFT)
>>>>
>>>> Microsoft CSS Online Newsgroup Support
>>>>
>>>> Get Secure! - www.microsoft.com/security
>>>>
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>>>> rights.
>>>>
>>>>
>>>>
>>>
>>>
>>
>>
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