RE: cannot log on to user account following password change
From: Frank Salter (FrankSalter_at_discussions.microsoft.com)
Date: 03/17/05
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Date: Thu, 17 Mar 2005 03:07:02 -0800
Hi Crina,
Thanks for coming back to me. In point of fact I have just resolved the
issue. A few months back. I changed the username on the account in question
on the sbs box. This was because the lady in question wanted to use an xp
home box with an existing local profile in conjunction with the sbs account.
I counselled her to upgrade to xp pro, but at that time she refused.
So, a local profile on the xp home box called Fiona Bavester had a username
of John Williams. her email address was fiona@......
I created a domain user account on the then brand new sbs box in the name
Fiona Bavester with username and email alias = fiona and then changed the
username in active directory users and computers to John Williams. In this
way she was able to access her folders on the server although outlook asked
for a username and password every time she opened it. All this because she
was insistent on keeping her existing profile and I was unable to change the
username on the xp home box.
After a few weeks she changed her mind and asked me to upgrade all the
workstations to xp pro. She was still insisting on keeping her old profile.
Once I upgraded her machine, I went into her local account and changed the
username from John Williams to Fiona. I then went back to active directory
users and changed her username back to fiona.
Outlook stopped asking for passwords and all was well until yesterday when
she contacted me to request some password changes because a laptop with
network passwords on it and also a vpn had been stolen.
When I changed the password on her account I believe it pulled the username
"John Williams" up from somewhere. What finally put me on to this was
searching the directory from her machine whilst logged on as domain admin. I
had used control userpasswords2 to search the directory for her account to
give her rights to use that machine. (not very logical I know - but I was
getting desperate) When I pulled her up from the directory her username was
showing as "John Williams" and this despite the fact that according to the
account details on the server her username was "Fiona" and also despite the
fact that I could view her email on OWA using username=fiona and the new
password.
I logged off from her workstation (where I had been logged on as domain
admin), changed her username on the sbs box back to John Williams and
attempted to log on to the domain (at her workstation) as username "John
Williams" using the new password and it logged on fine. The name at the top
of the xp start menu was Fiona Bavester! I then logged off from her
workstation, changed her username on the sbs box back to fiona and attempted
to log on to the domain at her workstation as username=fiona and the new
password. This time it logged on fine and the problem was resolved. She was
then able to use her old local profile on the xp pro box with username and
password matching the domain account.
I guess the changed username had not replicated properly through all areas
of active directory. It seems strange though, that the account worked fine in
every respect for several months until I reset the password on the sbs box
when it pulled the old username back for network logon but failed to show
this in the user account dialog on the server and also used the new username
for OWA!
Very Strange!
If she'd taken my advice in the first place and upgraded to xp pro when I
installed the sbs box none of this would have happened. Why won't people
listen?
Still - the good news is I get paid for resolving the issue....
Any thoughts?
Frank.
"Crina Li (MSFT)" wrote:
> Hi Frank,
>
> Thank you for posting in SBS newsgroup.
>
> Based on the information you have provided, I have performed the research
> and we may try the steps in the following article:
>
> 818088 You cannot log on to your computer after you change the domain user
> account password
> http://support.microsoft.com/default.aspx?scid=kb;en-us;818088
>
> After performing the above steps, if it does not work, please help me to
> get the following information:
>
> 1. Do you have any other addition DC besides the SBS? It is because that
> the multiple DCs need more time to synchronize the AD information.
> 2. How you reset the domain users' password? What utility did you use?
> 3. Gather the Netlogon log:
>
> 1) Schedule a down time for SBS.
> 2) Open a Command Prompt window on SBS.
> 3) Run "net stop netlogon" (without the quotation marks).
> 4) Open the folder %WinDir%\Debug, rename the file netlogon.log
> 5) Run "net start netlogon" (without the quotation marks).
> 6) On a client, try logging on by using the problematic user account to
> reproduce the issue.
> 7) Paste the content in Netlogon.log to the newsgroup.
>
> 4. On the SBS, are there any errors in the System, Application, Directory
> Service or Security log? If so, please paste them in the newsgroup.
>
> I'm looking forward to your reply. Thank you.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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> --------------------
> | Thread-Topic: cannot log on to user account following password change
> | | Subject: cannot log on to user account following password change
> | Date: Wed, 16 Mar 2005 06:31:08 -0800
> | | Newsgroups: microsoft.public.windows.server.sbs
> | | This morning I reset the password on a number of user accounts on an
> sbs2003
> | box. The password changed successfully on all accounts but one. Whilst
> the
> | sbs box reported a succesful change I cannot log on to the account from
> any
> | of the machines on the domain. I am invited to check username, domain and
> | re-enter password.
> |
> | I joined the account to the administrators group and tried using it to
> log
> | on to the server locally - no go.
> |
> | Interestingly if I try outlook web access I can authenticate using the
> new
> | password and view the email.
> |
> | I have tried resetting the password again to a new password, I have tried
> | changing the username and I have tried forcing the user to change
> password at
> | next logon - nothing works.
> |
> | What is going on?
> |
> | Help please....
> |
> |
> |
>
>
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- In reply to: Crina Li: "RE: cannot log on to user account following password change"
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