Re: TREO 650/VersaMail 3 not adding appointments in Exchange through Activesync

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From: Rick Faria (rick.REMOVE_at_REMOVE.rdfts.com)
Date: 03/17/05 

Date: Wed, 16 Mar 2005 18:19:50 -0600

1. Happens on all Treo 650's.
2. Works just fine on a PPC Phone Edition so I know the Exchange side is
setup correctly.

I know this is a Palm issue but when I called them, they tell me that it is
a Microsoft issue. I call MS and am told it is a Palm issue. Got the finger
pointing game going. Do you know who I can contact at Palm other than their
lousy "india-speaking" support?

The Treo does not use client-side ActiveSync 3.X so what is the point?
"Jerry zhao (MSFT)" <v-jerryz@online.microsoft.com> wrote in message
news:zH3nBRhKFHA.1376@TK2MSFTNGXA02.phx.gbl...
> Hi Andrew,
>
> Glad to hear your response.
>
> As for your scenario, I would like to recommend the following
> troubleshooting steps:
>
> 1. Try another Palm and see if the issue occurs?
>
> 2. Try a Pocket PC and using ActiveSync 3.* software to perform the sync
> and see if the issue occurs again.
>
> To download ActiveSync 3.7.1, please see the following link:
>
> ActiveSync 3.7.1
> http://www.microsoft.com/windowsmobile/resources/downloads/pocketpc/activesy
> nc37.mspx
>
> To enable Exchange ActiveSync on the Exchange server:
>
> a. In ESM, right-click the Mobile Services component under Global
> Settings,
> select the properties page
> b. On the General tab, make sure that Exchange ActiveSync options are
> selected.
>
> To enable Mobile Services on user accounts:
>
> a. In ADUC, select the Properties page of the user account.
> b. On the Exchange Features tab, make sure that the options for Mobile
> Services are enabled.
>
> I have heard that AFAIK, PALM admitted that they had an issue with this
> problem unofficially and that they were working on a patch that, however,
> I
> have not seen a release for yet. So I am not sure if the fix is ready.
>
> You may want to contact Palm directly for this issue once again.
>
> If you have any questions or concerns, please feel free to let me know.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
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>
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