Re: TREO 650/VersaMail 3 not adding appointments in Exchange through Activesync

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From: Andrew B. Abrams (Andrew_at_ABAConsulting.net)
Date: 03/16/05 

Date: Wed, 16 Mar 2005 10:41:50 -0600

Thanks for the information. Everything is configured properly on my
Exchange server. The fact that a downward sync of the Calendar to the PALM
works, leads me to believe that this is a Palm issue with their software
version of Exchange Activsync in VersMail itself.

I'll see if they have any information as I'm sure everyons is experienceing
this.

Thanks,

Andrew

"Jerry zhao (MSFT)" <v-jerryz@online.microsoft.com> wrote in message
news:zH3nBRhKFHA.1376@TK2MSFTNGXA02.phx.gbl...
> Hi Andrew,
>
> Glad to hear your response.
>
> As for your scenario, I would like to recommend the following
> troubleshooting steps:
>
> 1. Try another Palm and see if the issue occurs?
>
> 2. Try a Pocket PC and using ActiveSync 3.* software to perform the sync
> and see if the issue occurs again.
>
> To download ActiveSync 3.7.1, please see the following link:
>
> ActiveSync 3.7.1
> http://www.microsoft.com/windowsmobile/resources/downloads/pocketpc/activesy
> nc37.mspx
>
> To enable Exchange ActiveSync on the Exchange server:
>
> a. In ESM, right-click the Mobile Services component under Global
> Settings,
> select the properties page
> b. On the General tab, make sure that Exchange ActiveSync options are
> selected.
>
> To enable Mobile Services on user accounts:
>
> a. In ADUC, select the Properties page of the user account.
> b. On the Exchange Features tab, make sure that the options for Mobile
> Services are enabled.
>
> I have heard that AFAIK, PALM admitted that they had an issue with this
> problem unofficially and that they were working on a patch that, however,
> I
> have not seen a release for yet. So I am not sure if the fix is ready.
>
> You may want to contact Palm directly for this issue once again.
>
> If you have any questions or concerns, please feel free to let me know.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
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