RE: Central Faxing
From: Jerry zhao (v-jerryz_at_online.microsoft.com)
Date: 03/14/05
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Date: Mon, 14 Mar 2005 06:07:21 GMT
Hi,
Thanks for posting here!
Before we start, I would like to collect the following information to
isolate the issue:
1. What do you mean by "lose"? Can I understand that some options are
selected or configured sometimes become unselected and unconfigured ?
2. How did you check if those functions do not work well?
3. Are there any event logs related to this issue?
4. Can I understand that if you reconfigure the fax service, then the fax
will work well again?
5. You have mentioned the auto answering. This may caused by the modem, so,
please make sure your modem is on the (Hardware Compatibility List) HCL. If
not, we can't guarantee it's functionality on SBS 2003.
( To check the HCL, visit the following Microsoft Web site:
http://www.microsoft.com/windows/catalog/server/)
Meanwhile, I would like to recommend that you reinstall the fax service and
see if the issue persists. To Reinstall FAX Component:
1. Rename the keys and files below to *.old
1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.
5) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.
6) The 'faxsetup.log'file under 'C:\WINDOWS\'.
2. Access Add/Remove Programs, Add/Remove Windows Components,
uncheck 'Fax Services' to uninstall it.
3. Once it is uninstalled, access Add/Remove Programs to
reinstall it.
4. Then, access 'Add/Remove Programs again', this time, we will
click 'Change/Remove' on the 'Windows Small Business Server 2003' item:
1) Click 'Next' on the 'Microsoft Windows Small Business Server
Setup' page.
2) Click 'Next' on the 'Windows Configuration' page.
Note: It states that 'This will take approximately 30 minutes', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the 'Component Selection' page, choose 'Remove' before
the 'Fax Services' item.
4) Click 'Next', and then click 'Next' again to confirm 'Component
Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1.
5. Once the removal process is completed, access 'Windows Small
Business Server setup' again in 'Add/Remove Programs', proceed to the
'Component Selection' page, and then choose 'Install' for the 'Fax
Services' item.
Note:
After reinstalling Fax, please re-run the Fax Configuration Wizard.
If there is anything else that I can do for you, please feel free to
contact me, and I will be happy to help!
Best regards,
Jerry Zhao (MSFT)
Microsoft CSS Online Newsgroup Support
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- Next message: Bernie Hunt: "Checklist for Sign Off"
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