Re: [Q] Undeliverable Mail

From: Crina Li (v-crinal_at_online.microsoft.com)
Date: 03/09/05 

Date: Wed, 09 Mar 2005 10:49:42 GMT

Hi Jon,
 
Thank you for your reply.
 
Based on the events, POP3 Connector successfully downloaded the message and
delivered it to the Exchange Queues. The problem should be with the SMTP
service or its queues. Let's enable the SMTP logging and message tracking
to see why the email goes to the badmail folder:
 
1. Enable SMTP logging:
 
1). Open the properties page of the Default SMTP Vitual Server in Exchange
System Manager.
 
2). On the General tab, check the "Enable logging" box.
 
3). Click Properties, click the Advanced tab and check all the boxes on the
list.
 
4). Click OK twice.
 
5). Stop and restart the SMTP virtual server.
 
6). Try reproducing the issue.
 
7). Stop the SMTP virtual server.
 
8). Go to the C:\WINDOWS\system32\LogFiles\SMTPSVC1 folder and upload the
file to the thread (I suggest you hide your public IPs shown in the log).
 
2. Enable the Message Tracking logs:
 
You may try the steps in the following KB articles:
 
823864 Improved Message Tracking Features in Exchange Server 2003
http://support.microsoft.com/?id=823864
 
821910 How to troubleshoot for Exchange Server 2003 transport issues
http://support.microsoft.com/?id=821910
 
After performing the above steps, please let me know the result. Thanks
again.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "Jon" <anon@anon.co.uk>
| | Subject: Re: [Q] Undeliverable Mail
| Date: Tue, 8 Mar 2005 14:36:37 -0000
| Lines: 337
| | Newsgroups: microsoft.public.windows.server.sbs
| | Thanks very much for replying.
|
| I tried specifying a different Exchange mailbox but had exactly the same
| problem. I then set POP3 logging level to maximum, cleared the event log,
| sent another mail to dummy@domain.com and hit the Retrieve Now button on
the
| POP3 connector manager Scheduling tab. Afterwards, there were a number of
| entries in the event log which I've included below but no errors. The 4th
| event (EventID 1050) is probably the most relevant. Again the message did
| NOT appear in the specified Exchange mailbox, the sender received an
| undeliverable notification and three more files appeared in the
c:\program
| files\exchgsvr\mailroot\vsi 1\badmail folder. :-(
|
| Event Type: Information
| Event Source: MSExchangeActiveSyncNotify
| Event Category: OMA Push Categorizer
| Event ID: 10302
| Date: 08/03/2005
| Time: 14:02:39
| User: N/A
| Computer: COMPUTERNAME
| Description:
| OMA Categorizer succesfully initialized.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Delivery
| Event ID: 1047
| Date: 08/03/2005
| Time: 14:02:37
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The delivery process finished successfully.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Delivery
| Event ID: 1051
| Date: 08/03/2005
| Time: 14:02:37
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The delivery process for message <id:
| {08260ACE-6EF3-4A4E-A9A1-358F9F9A36CC}> finished successfully.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Delivery
| Event ID: 1050
| Date: 08/03/2005
| Time: 14:02:37
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The message <id: {08260ACE-6EG4-4A4E-A9A2-358F9F9A36DD}> was routed by a
| global mailbox mapping as follows:
| Original Recipient: <dummy@domain.co.uk>.
| - routed via domain substitution to <dummy@domain.CO.UK>.
|
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1018
| Date: 08/03/2005
| Time: 14:02:27
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The message downloading process finished successfully.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1030
| Date: 08/03/2005
| Time: 14:02:27
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The POP3 session transcript for mailbox <mailhost.isp.co.uk
[domain.co.uk]>
| was:
| <S>: +OK mailserver, isp Internet POP3 Server Ready
| <C>: USER domain.co.uk
| <S>: +OK Please enter your pass, with the PASS command.
| <C>: PASS <secret password>
| <S>: +OK Logged in.
| <C>: STAT
| <S>: +OK 1 1420
| <C>: {Downloaded and deleted messages if neccessary}
| <C>: QUIT
| <S>: +OK Goodbye. See you again sometime :)
|
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1065
| Date: 08/03/2005
| Time: 14:02:27
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The message <id:{08260ACE-6EF3-4A4E-A9A1-358F9F9A36CC}> was deleted from
the
| POP3 server (mailbox <domain.co.uk [mailhost.isp.co.uk]>).
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1064
| Date: 08/03/2005
| Time: 14:02:25
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The message <id:{08260ACE-6EF3-4A4E-A9A1-358F9F9A36CC}> was downloaded
from
| the POP3 server (mailbox <domain.co.uk [mailhost.isp.co.uk]>).
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1031
| Date: 08/03/2005
| Time: 14:02:25
| User: N/A
| Computer: COMPUTERNAME
| Description:
| There are 1 message(s) with a total of 1420
| byte(s) for mailbox <mailhost.isp.co.uk [domain.co.uk]>.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1028
| Date: 08/03/2005
| Time: 14:02:25
| User: N/A
| Computer: COMPUTERNAME
| Description:
| Access was granted to the mailbox <mailhost.isp.co.uk> logging on as
| <domain.co.uk>.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1027
| Date: 08/03/2005
| Time: 14:02:25
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The POP3 server (mailbox <mailhost.isp.co.uk [domain.co.uk]>) responded
to
| the Microsoft Connector for POP3 Mailboxes connection with: <+OK
mailserver,
| isp Internet POP3 Server Ready
| >.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1032
| Date: 08/03/2005
| Time: 14:02:25
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The POP3 agent will open the mailbox <domain.co.uk [mailhost.isp.co.uk]>
on
| port 110.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Delivery
| Event ID: 1042
| Date: 08/03/2005
| Time: 14:02:25
| User: N/A
| Computer: COMPUTERNAME
| Description:
| Delivery Manager has started to monitor the Incoming Mail queue for
messages
| to be delivered to Exchange user accounts.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1013
| Date: 08/03/2005
| Time: 14:02:25
| User: N/A
| Computer: COMPUTERNAME
| Description:
| Microsoft Connector for POP3 Mailboxes is attempting to connect to the
| Internet in order to access POP3 mailboxes.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: Download
| Event ID: 1017
| Date: 08/03/2005
| Time: 14:02:25
| User: N/A
| Computer: COMPUTERNAME
| Description:
| The message downloading process started.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Event Type: Information
| Event Source: POP3 Connector
| Event Category: General
| Event ID: 1005
| Date: 08/03/2005
| Time: 14:02:24
| User: N/A
| Computer: COMPUTERNAME
| Description:
| A schedule event started.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
|
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| "Crina Li (MSFT)" <v-crinal@online.microsoft.com> wrote in message
| news:AoaKMB9IFHA.3688@TK2MSFTNGXA02.phx.gbl...
| > Hi Jon,
| >
| > Thank you for posting in SBS newsgroup.
| >
| > Based on the information you have provided, your POP3 Connector settings
| > seems like no problem. Let us unable the full POP3 Connector logging to
| > see what happened. To do that:
| >
| > 1. Try using another domain user email account to see if the issue still
| > exists.
| >
| > 2. Setting Maximum POP3 Connector log. To do it, follow these steps:
| >
| > 1) In Server Management Console, click POP3 Connector Manager.
| > 2) Click Open POP3 Connector Manager.
| > 3) Select "maximum" in service logging column in troubleshooting tab.
| > 4) Select another Exchange mailbox in Undeliverable POP3 Mail column.
| >
| > 3. Backup and then clear the Application event log:
| >
| > 1) Select Administrative Tools and click Event Viewer.
| > 2) In Event Viewer windows, right-click Application, select Save Log
File
| > As to backup.
| > 3) Right-click Application and select Clear all Events.
| > 4) Reproduce the issue and paste the error messages in the Event log to
| > the
| > newsgroup. You can remove the sensitive information.
| >
| > If you have any questions regarding this post, please let me know.
Thank
| > you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > --------------------
| > | From: "Jon" <anon@anon.co.uk>
| > | Subject: [Q] Undeliverable Mail
| > | Date: Mon, 7 Mar 2005 18:35:49 -0000
| > | | Newsgroups: microsoft.public.windows.server.sbs
| > | |
| > | Hi
| > |
| > | I'm installing SBS2003 on a new server and wisely or otherwise, my
| > company
| > | wishes to receive all mail that is sent to our domain. On the
| > | Troubleshooting tab of the POP3 connector Manager Properties dialog, I
| > have
| > | set undeliverable mail to be sent to an exchange mailbox (user1) but
| > this
| > | doesn't appear to have done the trick. user1 is successfully receiving
| > all
| > | messages sent to user1@domain.com but any mail sent to a non Exchange
| > | mailbox i.e. dummy@domain.com is being bounced back to the sender as
| > | undeliverable and not reaching user1. Am I misunderstanding the
purpose
| > of
| > | the setting on the Troubleshooting tab ?
| > |
| > | Incidentally, for each mail sent to dummy@domain.com three files are
| > | appearing in c:\program files\exchgsvr\mailroot\vsi 1\badmail with the
| > | extensions .BAD .BDP and .BDR. The .BAD file appears to contain a
copy
| > of
| > | the bounced mail.
| > |
| > | I'd be very grateful for any help from the group.
| > |
| > | Jon
| > |
| > |
| > |
| >
|
|
|