RE: ISA Server 2000 Reports not populated with data

From: Stuart (Stuart_at_discussions.microsoft.com)
Date: 03/07/05 

Date: Mon, 7 Mar 2005 10:31:02 -0800

Hi Bill,

Thank you so much for responding. I think we're getting there now. Please
see my embedded responses to your questions.

Stuart

"Bill Peng [MSFT]" wrote:

> Hi Stuart,
>
> Thank you for posting back.
>
> It seems that the summary log files were not being created properly. I'd
> like to provide you with the following info:
>
> 1. Please make sure that you've installed the latest ISA service pack (SP2)
> on the server; then, make sure that Administrators and the System account
> has been granted full control permission on C:\Temp folder.
>
**************
Check
**************

> 2. Please check Event Log for any related (ISA reporting) error info. Then,
> let me know what you find out.
************
Nothing
************
>
> 3. Check Log Files.
>
> Check the permissions on the log file directory (C:\Program Files\Microsoft
> ISA Server\ISASummaries/ISALogs/ISAReports). System should have write
> access at least. Enable everyone as a test.
>
***********
Done
***********

> Please also temporary disable all anti-virus software (or file monitoring
> software) on the server for testing proposal.
*************
Check
************

> 4. Check the ILS Summary Files.
>
> Please let me know whether there's no .ils file at all, or only the file is
> only 129,024 bytes (empty ils file). If it does not exist, please try the
> following steps as well:

**************
No files at all
*************
> a) Use REGEDIT to save the key "HKLM\SOFTWARE\Microsoft\Fpc\Reports"
> b) Stop the ISA Control Service and any dailysum.exe and repgen.exe process.
> c) Then delete the two keys under the key mentioned in step a) -
> LastDailySummaryDate - LastMonthlySummaryDate
> d) Restart the ISA processes again.
> e) Go into Scheduled Tasks and right click on the IsaDailySummary task and
> choose run.
> f) Check the DailySum task.
> g) See if a new ILS file is generated.
> h) See if any Event Logs are generated.
>
**************
It created 2 .ils files an SUMD******* and an SUMM*******

Looks like we might be getting somewhere!!!!
****************************************
Now I'm guessing I'll have to wait until tomorrow to see a report created
??? Is that corect?
*****************************************
> Please go ahead to verify the above suggestions.
>
> If you have any update, please feel free to post back.
>
> Bill Peng
> MCSE 2000, MCDBA
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: ISA Server 2000 Reports not populated with data
> >thread-index: AcUgtuGACp+mu66MTFaSKd6GmbIYFA==
> >X-WBNR-Posting-Host: 24.75.88.210
> >From: =?Utf-8?B?U3R1YXJ0?= <Stuart@discussions.microsoft.com>
> >References: <16C731B2-9D69-421E-A6B2-20D0CC282C31@microsoft.com>
> <0K9WErIIFHA.1140@TK2MSFTNGXA02.phx.gbl>
> >Subject: RE: ISA Server 2000 Reports not populated with data
> >Date: Fri, 4 Mar 2005 04:37:08 -0800
> >Lines: 136
> >Message-ID: <2C69C224-D7C2-4256-B10F-18C4C973D13E@microsoft.com>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
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> 03.phx.gbl
> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:151435
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >
> >
> >"Bill Peng [MSFT]" wrote:
> >
> >> Hi Stuart,
> >>
> >> Thank you for posting here.
> >>
> >> Based on you r description, I'm still not very clear about the symptom
> of
> >> this issue. Please answer the following questions:
> >>
> >> 1. Can you create a Report Job in ISA Management (Servers and
> >> Arrays\servername\Monitoring Configuration)?
> >
> >Yes
> >
> >> 2. Is there a report name shown in:
> >> Servers and Arrays\servername\Monitoring\Reports\Summary;Web
> >> Usage;Application Usage;Traffic & Utilization;Security?
> >
> >Yes
> >
> >> 3. Are you able to right-click the report's name and click Open?
> >
> >Yes
> >
> >> 4. If it is able to be opened, are there any content in the page?
> >
> >There is an HTML report but there is no data populating it. That is to
> say
> >the tables and chart show but all values are zero and there are no lines
> on
> >the charts.
> >
> >>
> >> I'd like to provide you with the following suggestions:
> >>
> >> Suggestion 1.
> >>
> >> Register dao360.dll file. To do so:
> >>
> >> 1. Click Start and click Run.
> >> 2. Type the following command and click OK.
> >>
> >> Regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\dao360.dll"
> >>
> >> 3. A succeeded dialogue box will appear, click OK.
> >> 4. Test the issue again.
> >>
> >> Suggestion 2.
> >>
> >> If there's already a Report Job, please delete it and create a new one.
> >> Then, test whether the problem persists.
> >>
> >> You can also try empty out the log files and ILS files and then let the
> >> reports rerun the next day.
> >
> >*****The ILS files are not being created*******
> >
> >
> >
> >> Suggestion 3.
> >>
> >> Check DCOM configuration. To do so:
> >>
> >> 1. Click Start and click Run.
> >> 2. Key in dcomcnfg and click OK.
> >> 3. Go to Console Root/Component Services/Computers/My Computer/DCOM
> >> Config/ISA Report Data Collector.
> >> 4. Right click ISA Report Data Collector and click Properties.
> >> 5. Change Authentication Level to None.
> >> 6. Click Security Tab.
> >> 7. Make sure that Administrators have been granted launch and access
> >> permissions. Also make sure that Administrators have full control
> >> configuration permissions.
> >>
> >> Related info:
> >>
> >> The Internet Security and Acceleration Server Report Log Is Empty
> >> http://support.microsoft.com/?id=295310
> >>
> >> If the problem persists, please go to Control Panel/Scheduled Tasks.
> Then
> >> click Advanced menu and click View Log to check whether there's any
> related
> >> error info.
> >>
> >> I hope the above info helps.
> >>
> >> If you have any update, please feel free to post back.
> >>
> >> Bill Peng
> >> MCSE 2000, MCDBA
> >> Microsoft CSS Online Newsgroup Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >> =====================================================
> >> When responding to posts, please "Reply to Group" via your newsreader so
> >> that others may learn and benefit from your issue.
> >> =====================================================
> >> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >>
> >> --------------------
> >> >Thread-Topic: ISA Server 2000 Reports not populated with data
> >> >thread-index: AcUf+kkHAhxRAiPpSyaeqq7uhPf6pg==
> >> >X-WBNR-Posting-Host: 24.75.88.210
> >> >From: =?Utf-8?B?U3R1YXJ0?= <Stuart@discussions.microsoft.com>
> >> >Subject: ISA Server 2000 Reports not populated with data
> >> >Date: Thu, 3 Mar 2005 06:07:07 -0800
> >> >Lines: 9
> >> >Message-ID: <16C731B2-9D69-421E-A6B2-20D0CC282C31@microsoft.com>
> >> >MIME-Version: 1.0
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> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
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> >> >Importance: normal
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> >> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:151098
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >My HTML reports are being generated daily but they contain no data. My
> >> log
> >> >files seems to be fine but I'm not seeing any ISA summary files being
> >> >created.
> >> >My reports were working but stopped at some point last last year and
> I'm
> >> >just getting around to looking at problem.
> >> >I installed service pack 2 a couple of days age and it didn't change
> >> anything.
> >> >
> >> >Thanks
> >> >
> >> >
> >>
> >>
> >
>
>