RE: ISA Server 2000 Reports not populated with data

From: Bill Peng [MSFT] (v-bpeng_at_online.microsoft.com)
Date: 03/07/05 

Date: Mon, 07 Mar 2005 09:07:45 GMT

Hi Stuart,

Thank you for posting back.

It seems that the summary log files were not being created properly. I'd
like to provide you with the following info:

1. Please make sure that you've installed the latest ISA service pack (SP2)
on the server; then, make sure that Administrators and the System account
has been granted full control permission on C:\Temp folder.

2. Please check Event Log for any related (ISA reporting) error info. Then,
let me know what you find out.

3. Check Log Files.

Check the permissions on the log file directory (C:\Program Files\Microsoft
ISA Server\ISASummaries/ISALogs/ISAReports). System should have write
access at least. Enable everyone as a test.

Please also temporary disable all anti-virus software (or file monitoring
software) on the server for testing proposal.

4. Check the ILS Summary Files.

Please let me know whether there's no .ils file at all, or only the file is
only 129,024 bytes (empty ils file). If it does not exist, please try the
following steps as well:

a) Use REGEDIT to save the key "HKLM\SOFTWARE\Microsoft\Fpc\Reports"
b) Stop the ISA Control Service and any dailysum.exe and repgen.exe process.
c) Then delete the two keys under the key mentioned in step a) -
LastDailySummaryDate - LastMonthlySummaryDate
d) Restart the ISA processes again.
e) Go into Scheduled Tasks and right click on the IsaDailySummary task and
choose run.
f) Check the DailySum task.
g) See if a new ILS file is generated.
h) See if any Event Logs are generated.

Please go ahead to verify the above suggestions.

If you have any update, please feel free to post back.

Bill Peng
MCSE 2000, MCDBA
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: ISA Server 2000 Reports not populated with data
>thread-index: AcUgtuGACp+mu66MTFaSKd6GmbIYFA==
>X-WBNR-Posting-Host: 24.75.88.210
>From: =?Utf-8?B?U3R1YXJ0?= <Stuart@discussions.microsoft.com>
>References: <16C731B2-9D69-421E-A6B2-20D0CC282C31@microsoft.com>
<0K9WErIIFHA.1140@TK2MSFTNGXA02.phx.gbl>
>Subject: RE: ISA Server 2000 Reports not populated with data
>Date: Fri, 4 Mar 2005 04:37:08 -0800
>Lines: 136
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>X-Tomcat-NG: microsoft.public.windows.server.sbs
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>
>
>"Bill Peng [MSFT]" wrote:
>
>> Hi Stuart,
>>
>> Thank you for posting here.
>>
>> Based on you r description, I'm still not very clear about the symptom
of
>> this issue. Please answer the following questions:
>>
>> 1. Can you create a Report Job in ISA Management (Servers and
>> Arrays\servername\Monitoring Configuration)?
>
>Yes
>
>> 2. Is there a report name shown in:
>> Servers and Arrays\servername\Monitoring\Reports\Summary;Web
>> Usage;Application Usage;Traffic & Utilization;Security?
>
>Yes
>
>> 3. Are you able to right-click the report's name and click Open?
>
>Yes
>
>> 4. If it is able to be opened, are there any content in the page?
>
>There is an HTML report but there is no data populating it. That is to
say
>the tables and chart show but all values are zero and there are no lines
on
>the charts.
>
>>
>> I'd like to provide you with the following suggestions:
>>
>> Suggestion 1.
>>
>> Register dao360.dll file. To do so:
>>
>> 1. Click Start and click Run.
>> 2. Type the following command and click OK.
>>
>> Regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\dao360.dll"
>>
>> 3. A succeeded dialogue box will appear, click OK.
>> 4. Test the issue again.
>>
>> Suggestion 2.
>>
>> If there's already a Report Job, please delete it and create a new one.
>> Then, test whether the problem persists.
>>
>> You can also try empty out the log files and ILS files and then let the
>> reports rerun the next day.
>
>*****The ILS files are not being created*******
>
>
>
>> Suggestion 3.
>>
>> Check DCOM configuration. To do so:
>>
>> 1. Click Start and click Run.
>> 2. Key in dcomcnfg and click OK.
>> 3. Go to Console Root/Component Services/Computers/My Computer/DCOM
>> Config/ISA Report Data Collector.
>> 4. Right click ISA Report Data Collector and click Properties.
>> 5. Change Authentication Level to None.
>> 6. Click Security Tab.
>> 7. Make sure that Administrators have been granted launch and access
>> permissions. Also make sure that Administrators have full control
>> configuration permissions.
>>
>> Related info:
>>
>> The Internet Security and Acceleration Server Report Log Is Empty
>> http://support.microsoft.com/?id=295310
>>
>> If the problem persists, please go to Control Panel/Scheduled Tasks.
Then
>> click Advanced menu and click View Log to check whether there's any
related
>> error info.
>>
>> I hope the above info helps.
>>
>> If you have any update, please feel free to post back.
>>
>> Bill Peng
>> MCSE 2000, MCDBA
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: ISA Server 2000 Reports not populated with data
>> >thread-index: AcUf+kkHAhxRAiPpSyaeqq7uhPf6pg==
>> >X-WBNR-Posting-Host: 24.75.88.210
>> >From: =?Utf-8?B?U3R1YXJ0?= <Stuart@discussions.microsoft.com>
>> >Subject: ISA Server 2000 Reports not populated with data
>> >Date: Thu, 3 Mar 2005 06:07:07 -0800
>> >Lines: 9
>> >Message-ID: <16C731B2-9D69-421E-A6B2-20D0CC282C31@microsoft.com>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
>> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:151098
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >My HTML reports are being generated daily but they contain no data. My
>> log
>> >files seems to be fine but I'm not seeing any ISA summary files being
>> >created.
>> >My reports were working but stopped at some point last last year and
I'm
>> >just getting around to looking at problem.
>> >I installed service pack 2 a couple of days age and it didn't change
>> anything.
>> >
>> >Thanks
>> >
>> >
>>
>>
>

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