Re: Trend Quarantine Manager - Can't resend quarantined emails
From: Patrick Dennis (patrickd.nospam_at_communityresidential.com)
Date: 03/05/05
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Date: Sat, 05 Mar 2005 08:19:04 -0800
I got a response from Trend and it worked. The main issue in my case
was I had changed my adminstrator accounts name (Security Best
Practice). When the QM tries to send the email, it looks for a display
name in exchange that matches "Administrator", if it doesn't find it,
it fails. You must have an Exchange entry with the display name
"Administrator" and you are good. I'll post the rest of the email for
anyone else who needs it.
Problem: The message Event ID 4102 appears indicating that SMEX 6.2
Quarantine Manager failed to resend emails
Event ID 4102 details:
Date: 2/19/2003
Time: 14:42
Type: Error
User: N/A
Computer: TEST
Source: Trend ScanMail for Exchange
Category: None
Event ID: 4102
Description:
Quarantine Manager failed to resend the message with id = XX,
because an error occurred in the CDO send message function. The error
code is 0x8004d002.
Solution:
To resolve the issue:
1. Make sure that the administrator account uses the
administrator as the display name in Active Users and Computers or the
administrator has an account that will serve as resender mailbox, then
use administrator as its display name.
2. Access the ScanMail Debugger Console (Start > Programs > Trend
ScanMail for Exchange > ScanMail Debugger Console).
3. Enable Debugging on the Smexqmcmd.exe module.
4. Recreate the Quarantine Manager resend problem.
5. The Smexqmcmd.dbg debug file will be created under the
..\Program Files\Trend\SMEX\debug.
When the Smexqmcmd.dbg debug file is opened with a text editor, it
contains the lines:
GetSystemMailbox - lpszMailbox =
SystemMailbox{d97b1c63-b77d-452c-892e-37eafce5c0fe} does not exist.
The above indicates that because the System Mailbox could not be
resolved, the Quarantine Manager Event Sink failed to initiate its
operation. This is verified by the fact that the System Mailbox is not
present under the Exchange Mailbox Store under Exchange System
Manager.
To resolve the issue, refer to the Microsoft Knowledge Base Article
Q316622 to recreate the SystemMailbox.
Thank you very much and we will be waiting for your feedback. In case
we have resolved the issue, please inform us by replying to this
email.
On Fri, 04 Mar 2005 08:49:23 -0800, Patrick Dennis
<patrickd.nospam@communityresidential.com> wrote:
>I'm trying to resend quarantines emails from the Quaratine Manager.
>After waiting about 15 seconds I check and it says the resend has
>failed. I don't have Attachment blocking turned on, as the KB at Trend
>say might be the problem.
>
>I'm running SBS 2003, with ScanMail 6.2100
>ScanMail eManager 5.2, Build 1076.
>
>In the event log I get an error related saying it failed to send
>because of Event ID: 4102, a failure in the CDO send message function.
>
>Any ideas? I lost of few email from Dell that I would've liked to have
>had.
>
>Thanks,
>Patrick Dennis
- Next message: Bill Hersh: "Re: 100+ User with SBS2003?"
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