Re: Exchange Problems
From: Dave Nickason [SBS MVP] (gwdibble_at_NOSPAM.frontiernet.net)
Date: 03/04/05
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Date: Fri, 4 Mar 2005 14:58:38 -0500
I didn't find anything definitive on this in TechNet, but a google search
for "c104173b" brings up some interesting results. You can give that a try,
but I'd recommend that you call PSS and have someone walk you through a fix
for this. Some of the google results were successful, but I couldn't find
any good documentation from a known source that would just walk you through
a specific series of steps.
If you don't want to call PSS, google that event ID and you'll find the
same things I found, but IMO if your situation has a different cause, you
may not get good results. Don't forget that, whatever you do, you should
copy everything from your existing Exchange data and log directories out to
another location as a backup before starting.
"Tobias R" <TobiasR@discussions.microsoft.com> wrote in message
news:9EA43210-E772-42F7-8402-425357582607@microsoft.com...
> Hi there,
>
> for whatever reason our Exchange has stopped working. When I check the
> information store in the first storage group of the server in the Exchange
> System Manager, there is a little red arrow which faces downwards and I
> get
> the option "start information store". If I do so, I get the error message:
> "The Databanks in this information store are damaged. ID c104173b" (hope
> the
> translation is correct, it's translated from German).
>
> In the eventlog, there are the following error messages: 9175, 474, 9519
>
> Does anyone know of any way to repair the information store? I have
> unfortunately no idea what to do and I don't want to ruin more than has
> probably been ruined already...
>
> Thanks a lot for any help!
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