RE: ISA Server 2000 Reports not populated with data

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Stuart (Stuart_at_discussions.microsoft.com)
Date: 03/04/05 

Date: Fri, 4 Mar 2005 04:37:08 -0800

"Bill Peng [MSFT]" wrote:

> Hi Stuart,
>
> Thank you for posting here.
>
> Based on you r description, I'm still not very clear about the symptom of
> this issue. Please answer the following questions:
>
> 1. Can you create a Report Job in ISA Management (Servers and
> Arrays\servername\Monitoring Configuration)?

Yes

> 2. Is there a report name shown in:
> Servers and Arrays\servername\Monitoring\Reports\Summary;Web
> Usage;Application Usage;Traffic & Utilization;Security?

Yes

> 3. Are you able to right-click the report's name and click Open?

Yes

> 4. If it is able to be opened, are there any content in the page?

There is an HTML report but there is no data populating it. That is to say
the tables and chart show but all values are zero and there are no lines on
the charts.

>
> I'd like to provide you with the following suggestions:
>
> Suggestion 1.
>
> Register dao360.dll file. To do so:
>
> 1. Click Start and click Run.
> 2. Type the following command and click OK.
>
> Regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\dao360.dll"
>
> 3. A succeeded dialogue box will appear, click OK.
> 4. Test the issue again.
>
> Suggestion 2.
>
> If there's already a Report Job, please delete it and create a new one.
> Then, test whether the problem persists.
>
> You can also try empty out the log files and ILS files and then let the
> reports rerun the next day.

*****The ILS files are not being created*******

> Suggestion 3.
>
> Check DCOM configuration. To do so:
>
> 1. Click Start and click Run.
> 2. Key in dcomcnfg and click OK.
> 3. Go to Console Root/Component Services/Computers/My Computer/DCOM
> Config/ISA Report Data Collector.
> 4. Right click ISA Report Data Collector and click Properties.
> 5. Change Authentication Level to None.
> 6. Click Security Tab.
> 7. Make sure that Administrators have been granted launch and access
> permissions. Also make sure that Administrators have full control
> configuration permissions.
>
> Related info:
>
> The Internet Security and Acceleration Server Report Log Is Empty
> http://support.microsoft.com/?id=295310
>
> If the problem persists, please go to Control Panel/Scheduled Tasks. Then
> click Advanced menu and click View Log to check whether there's any related
> error info.
>
> I hope the above info helps.
>
> If you have any update, please feel free to post back.
>
> Bill Peng
> MCSE 2000, MCDBA
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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>
> --------------------
> >Thread-Topic: ISA Server 2000 Reports not populated with data
> >thread-index: AcUf+kkHAhxRAiPpSyaeqq7uhPf6pg==
> >X-WBNR-Posting-Host: 24.75.88.210
> >From: =?Utf-8?B?U3R1YXJ0?= <Stuart@discussions.microsoft.com>
> >Subject: ISA Server 2000 Reports not populated with data
> >Date: Thu, 3 Mar 2005 06:07:07 -0800
> >Lines: 9
> >Message-ID: <16C731B2-9D69-421E-A6B2-20D0CC282C31@microsoft.com>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:151098
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >My HTML reports are being generated daily but they contain no data. My
> log
> >files seems to be fine but I'm not seeing any ISA summary files being
> >created.
> >My reports were working but stopped at some point last last year and I'm
> >just getting around to looking at problem.
> >I installed service pack 2 a couple of days age and it didn't change
> anything.
> >
> >Thanks
> >
> >
>
>

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