RE: losing e-mail
From: Bill Peng [MSFT] (v-bpeng_at_online.microsoft.com)
Date: 03/03/05
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Date: Thu, 03 Mar 2005 07:50:05 GMT
Hi Richard,
Thank you for posting in the SBS newsgroup.
Based on your description, I understand that there's no evidence about the
lost email in "Junk E-mail", "Bad mail", or "Message Tracking Center".
If this is true, it means the e-mail had never reached to your Exchange
server. In other words, the e-mails from certain senders or domains were
not able to be delivered to your Exchange server.
Since the e-mail has been dropped on its way, in this scenario, I recommend
you to contact your ISP to help you tracking the e-mails from Computer
Associate. In doing so, you will get the most qualified support and figure
out the root cause in timely manners.
[Note] One more thing, to make sure that the email is not blocked by your
Exchange, please also check whether there has any restrictions on the SMTP
Virtual Server.
If you have any update, please feel free to let me know.
Bill Peng
MCSE 2000, MCDBA
Microsoft CSS Online Newsgroup Support
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--------------------
>Reply-To: "richlm" <richlm@nospam.nospam>
>From: "richlm" <richlm@nospam.nospam>
>Subject: losing e-mail
>Date: Tue, 1 Mar 2005 22:04:51 +0100
>Lines: 18
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>X-RFC2646: Format=Flowed; Original
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>Message-ID: <exPYWIqHFHA.3844@TK2MSFTNGP14.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host:
cpe.atm0-0-0-2101188.0x503ee4da.boanxx5.customer.tele.dk 80.62.228.218
>Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTCMTY1.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP0
8.phx.gbl!TK2MSFTNGP14.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:150589
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>I think am losing e-mail from specific senders or perhaps email protocols?
>I'm running SBS2003 standard edition on a home ADSL connection.
>
>The MX and A records for my domain are set up OK - as I receive e-mail
from
>business contacts/friends/family without problem.
>
>But I suspect I have missed some support e-mails from a software company
>(CA), and daily newsletters from a Danish financial news bureau are not
>getting to my inbox (I tried the latter with a hotmail account and it
works
>fine).
>
>I have checked spam folders, Bad Mail, and "message tracking log" files
but
>there is no evidence of the e-mail I am missing.
>Port 25 is open on my router with forwarding to my e-mail server IP
address.
>
>Richard.
>
>
>
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