RE: Connecting Remote Users

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From: Bill Peng [MSFT] (v-bpeng_at_online.microsoft.com)
Date: 03/02/05 

Date: Wed, 02 Mar 2005 08:40:36 GMT

Hi Don,

Thank you for posting here.

I understand that the problem is: When you trying to establish dial-up
connection to your SBS server, Error 678 appear. If I'm out of base, please
feel free to let me know.

First of all, please let me know whether the exact error 678 is "There was
no answer". If so, such issue is usually caused by hardware (modem)
compatibility problem. To isolate the root cause, please perform the
following tests:

Test 1.

Please make sure that the modem is compatible with Windows Server 2003.
(Please check the Windows Server HCL from http://www.microsoft.com/hcl.)
Then, obtain the latest driver from the device manufacturer and install it.

If Windows XP client is also using a modem, please also make sure that the
device is compatible with Windows XP.

Related KB:
"Error 721," "Error 678," "Error 691," or "Error 777" error message when
you try to establish a dial-up connection after you upgrade to Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;318009

Test 2.

Please try to establish a connection in your LAN environment. Then, please
let me know whether the problem persists.

In doing so, we can make sure that this is not a server issue.

Test 3.

Please check the following KB. If this is the root cause, please try to
change another telephone company on your client. Then, test the issue again.

Related KB:
"Error 678 - There Was No Answer" Error Message When You Try to Connect to
Your ISP
http://support.microsoft.com/default.aspx?scid=kb;en-us;811346

I hope the above info helps. I look forward to your update and the results
of the above tests.

P.S. If the problem persists, please also check the event logs on both
server and client. Then, post related error info back.

Bill Peng
MCSE 2000, MCDBA
Microsoft CSS Online Newsgroup Support

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--------------------
>Thread-Topic: Connecting Remote Users
>thread-index: AcUeHIE3a8QwFhBlTKOszLoY20DJZg==
>X-WBNR-Posting-Host: 144.137.94.129
>From: "=?Utf-8?B?RG9ubw==?=" <Dono@discussions.microsoft.com>
>Subject: Connecting Remote Users
>Date: Mon, 28 Feb 2005 21:07:02 -0800
>Lines: 17
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>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:150389
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>I am having trouble connecting remote users to my network. Config is as
>follows:
>
>1 Svr NIC connected to ADSL Router with Dynamic IP address.
>1 Modem for Remote Access by users.
>
>I have run CEICW to configure the server to access the internet via the
>nic and ADSL router and it works just fine.
>
>I would like to enable the modem for remote access by the users.
>
>I have made the user a mobile user and have run CEICW to configure
>the modem. When I try to access the system the Modem answers the
>call but then comes up with Error 678.
>
>I have blown away the configuration a number of times and redone it
>using the wizard to no avail. I is stumped. :(
>

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