RE: Fax mail transport receipts
From: Kevin (Kevin_at_discussions.microsoft.com)
Date: 02/28/05
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Date: Sun, 27 Feb 2005 18:35:01 -0800
Bump!
"Kevin" wrote:
> Very strange problem... They have 1 guy that gets receipts and about 15
> others that don't. I have looked at his setup and it does not appear to be
> different from others. I have a feeling it's a client issue but do not know
> enough to be sure. There are no entries in the event log to tell me what is
> happening. I had made all the changes you suggested in the past after
> searching through numerous forums looking for an answer. Yes, they do have
> all the latest service packs installed.
>
> Is there a cient setting that would affect this feature? My guess is that
> for some reason receipts aren't being triggered for those who do not get them.
>
> Again, thanks for your help.
>
> Kevin
>
> "Jerry zhao (MSFT)" wrote:
>
> > Hi Kevin,
> >
> > Thanks for posting here!
> >
> > From the description, I understand that your issue is that you can not
> > generate a positive delivery receipt for fax service when routing mail for
> > outlook to the fax. If I'm off base, please let me know.
> >
> > First of all, please make sure that Outlook is not installed on the SBS 2k3
> > server.
> >
> > Microsoft does not recommend installing Exchange Server and Outlook on the
> > same computer
> > http://support.microsoft.com/?id=266418
> >
> > This issue may cause by the incorrect SMTP setting for e-mail routing in
> > Fax Service Manager, to correct the problem, please perform the following
> > steps:
> >
> >
> > (To open Fax Service Manager: click Start -> All Programs -> Accessories ->
> > Communications -> Fax -> Fax Service Manager or use SBS Server Management
> > Console ->Fax(Local)).
> >
> > 1. In the console tree, right-click Fax, and then click Properties.
> >
> > 2. To enable incoming faxes to be routed to recipients by e-mail, do the
> > following:
> >
> > 2.1 On the Receipts tab, select the "Use these SMTP settings for the Route
> > Through E-mail incoming routing method" check box.
> >
> > 2.2 In "From e-mail address:", type the e-mail address (for example:
> > Administrator@sbsdomain.local).
> >
> > 2.3 In "Server address:", type the SMTP server address of the mail server
> > to which incoming faxes will be received (for example: SBSServer ). Note:
> > do not type full server name.
> >
> > 2.4 In Port, type the port number. (by default it's 25 ).
> >
> > 3. Click Authentication.
> >
> > 3.1 If anonymous access permissions are sufficient to access the SMTP
> > server, click Anonymous access.
> >
> > 3.2 For basic authentication, click Basic authentication, and then click
> > Credentials. Type a username and password.
> >
> > 3.3 If NTLM authentication is needed to access the SMTP server, click
> > Integrated Windows Authentication, and then click Credentials. Type a
> > username and password.
> >
> >
> > If the issue still persists after the above efforts, please help to collect
> > the following information to isolate the problem:
> >
> > 1. Are there any event logs related to this issue or to SMTP service?
> >
> > 2. Have you installed the last service pack for exchange as well as SBS
> > server?
> >
> > 3. Disable all the anti-virus and anti-spam software and see how things go
> > from there
> >
> > If you have any questions or concerns, please feel free to let me know.
> > It's my pleasure to be of assistance.
> >
> > Best regards,
> >
> > Jerry Zhao (MSFT)
> >
> > Microsoft Online Partner Support
> >
> > Get Secure! - www.microsoft.com/security
> >
> > =====================================================
> > When responding to posts, please "Reply to Group" via your newsreader so
> > that others may learn and benefit from your issue.
> > =====================================================
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> >
> >
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