RE: SBS 2003 Backup recently failed - not recognizing tapes
From: Jennifer N. (JenniferN_at_discussions.microsoft.com)
Date: 02/23/05
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Date: Wed, 23 Feb 2005 09:01:11 -0800
Charles,
Thank you for your reply. I know that the tape drive is not listed in the
HCL as supported by 2003, but it was working up until 2/14/05. If I cannot
get it to start backing up again, I will suggest a replacement with a device
on the HCL. However, I hope to get it working again.
In response to your general troubleshooting list:
1. Normal usage is through the wizard, through troubleshooting I also tried
ntbackup - error from the wizard is mount failed, error through ntbackup is
no free media available.
2. No, the issue does not occur if I backup to hard disk.
3. Here is the most recent log:
Backup Status
The requested media failed to mount. The operation was aborted.
----------------------
4. Here is the error message(s) from the event viewer:
Application Event Log:
Event id 5634
Source: Small Business Server
One or more components of Small Business Server Backup failed. For more
information, click Backup in Server Management, and view the log files.
Event id 8017
Source: ntbackup
NTBackup error: 'The requested media failed to mount. The operation was
aborted.'
5. I have tried a few of these possibilities (A - E), but not all of them in
this order. I will try this next and let you know what happens.
Thank you again for your help. I will try #5 and let you know success or
failure.
""Charles Yang [MSFT]"" wrote:
> Hi,
>
> Glad to hear from you.
>
> According to your description, I understand that you encountered a problem
> in SBS backup. If I am off base, please let me know.
>
> Before we troubleshoot this issue, I would first like to give you the link
> of Hardware Compatible List (HCL) for windows server system; there you can
> find the hardware which are certified by Microsoft:
>
> http://www.microsoft.com/windows/catalog/server/
>
> I also helped you check the HP Surestore 24i (C1537A) in HCL list; however,
> I am afraid it is not supported by Windows 2003. For the non-supported
> device, I am afraid we are not able to guarantee the performance and you
> may contact your hardware vendor for more support.
>
> However I would like to offer some general troubleshooting suggestions:
>
> 1. Could you tell us which way is used for backup, SBS backup wizard or
> NTbackup?
> 2. Does the issue occur if you back up to a hard disk?
> 3. The backup log files in the "C:\Documents and Settings\SBS Backup
> User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data"
> folder, could also paste the error message in this log to the public
> newsgroup.
> 4. Could you also paste the error messages in event view to the public
> newsgroup?
> 5. Rebuild RSM database and see if it helps:
>
> A. Remove the tape drive from Device Manager.
> B. Remove the tape device from RSM.
> C. Do a scan for hardware changes in Device Manager.
> D. Device Manager should re-detect the device and install it. RSM should
> automatically install it a few minutes after that.
> E. Attempt an inventory from a tape with backup data after RSM has
> re-detected and installed the device.
>
> More info:
>
> 239892 How to Schedule Unattended Backups Using a Stand-Alone Tape Library
> http://support.microsoft.com/?id=239892
>
> 300439.KB.EN-US How to Use Command Line Parameters With the "Ntbackup"
> Command
> http://support.microsoft.com/default.aspx?scid=KB;EN-US;300439
>
> If you have other related information, please also feel free to let me
> know.
>
> Thanks & Regards,
>
> Charles Yang
> Online Partner Support
> Partner Support Group
> Microsoft Global Technical Support Center
> Mailto: v-chayan@microsoft.com
>
> Sincerely,
>
> Charles Yang (MFST)
>
> Microsoft Online Support Engineer
>
> Get Secure! - www.microsoft.com/security
> ====================================================
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>
> so that others may learn and benefit from your issue.
> ====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
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