Re: Remote Desktop Connection

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Bennie (Bennie_at_discussions.microsoft.com)
Date: 02/18/05 

Date: Thu, 17 Feb 2005 16:21:01 -0800

Hopefully the answers below will help fix this.

Thanks
Bennie

""Charles Yang [MSFT]"" wrote:

> Hi Bennie,
>
> Thank you for your post. Marina thanks for your update.
>
> From your description, I understand that you could not use RDP in one of
> the client computer when you connect to a computer outside the domain. If I
> am off base, please let me know.
>
> As Marina explained, in order to isolate the problem, please gather the
> information below:
>
> 1. Which edition of SBS you use? Standard or Premium.
Standard
> 2. Could you paste the detail error message to the public newsgroup?
RDC Disconnected
The most likely causes for this error are:
1)Remote connctions might not be enabled at the remote computer.
2)The max number of connections was exceeded at the remote comuter.
3)A network error occured while establishing the connection.
> 3. What kind of OS was installed on the client computer?
XP Pro SP1
> 4. If she connects another workstation within the same domain the problem
> still exist or not?
Works fine. A quick question here. If a user is on the computer can another
user still Terminal in with RDC and not bump the current user? They are all
XP Pro.
> 5. Did you use the VPN to set up the RDP connection or set RDP connection
> via RWW?
Did not set up any VPN's. Don't know what RWW is?
> 6. If you use VPN to set up RDP, could you test if the port 3389 is open,
> please follow the steps below:
>
> A. Open a Command Prompt window on the client.
> B. Type the following command:
>
> telnet <ip address of the user computer> 3389
>
> Can you see the blank screen? If not, the traffic to remote 3389 is
> blocked.
Get a blank screen.
> 7. If you set up the RDP connection via RWW and there is a hardware
> router/firewall installed in front of the server, please make sure that
> Port 4125 is opened. Please follow the steps to below to test it:
> A. Open a Command Prompt window on the client.
> B. Type the following command:
>
> C. telnet <ip address of the server> 4125
Could not open connection to host, on port 4125: Connection Failed
>
> 8. Could you please rerun the CEICW, for detailed steps please refer to the
> following KB:
Did still same problem.
>
> How to configure Internet access in Windows Small Business Server 2003
> http://support.microsoft.com/default.aspx?scid=KB;EN-US;825763
>
> These tests will help us get closer to resolving your issue, so I
> appreciate your time in performing them. Let me know the results at your
> earliest convenience and don't hesitate to let me know if you have any
> questions or concerns.
>
>
> Sincerely,
>
> Charles Yang (MFST)
>
> Microsoft Online Support Engineer
>
> Get Secure! - www.microsoft.com/security
> ====================================================
> When responding to posts, please "Reply to Group" via your newsreader
>
> so that others may learn and benefit from your issue.
> ====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>

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