Re: Add Licence Wizard

From: Martyn Fewtrell (mfewtrell_at_networkclub.co.uk)
Date: 02/16/05 

Date: Wed, 16 Feb 2005 19:55:23 -0000

Thanks for getting back to me.

In case it makes a difference I am doing most of this work using remote
desktop. The client is 15 miles away and I can only realistically access the
server after 6pm when the office shuts and before 8pm when the backup starts
to run!

1. Yes I am using the Administrator account but having checked the groups it
is a member of a whole range including:

Administrators
Domain Admins
Domain Users
Enterprise Admins
Group Policy Creator Owners
Mobile Users
SAVFMSE Admins
Schema Admins

Do you think it would be worth creating a new logon which is purely a member
of Administrator?

2. The error message is a yellow triangle with an exclamation mark. It
occurs at the end of the small business set up wizard in the closing box
before it ends exactly as listed below.

------------------------------

Server Tools - Administration

An error occurred while setting permissions for the folders and files
installed by Windows Small Business Server Setup

------------------------------

3. I cant see much in the event log. The only Red one that occurs is just
before the restart as follows:

Event ID 10010

The Server did not register with DCOM within the required timeout.

I don't know whether this is related or not. There are loads of errors in
the Application log but these relate to licensing errors i.e. not enough
licences - but of course I cant add any as the wizard wont run!

4. Ill have to check the latest updates. I have installed Exchange SP1 and
routine hotfixes as appropriate.

5. Norton Antivirus is running so I can try turning this off next time.

6. The error logs are present and are fairly long I will try the wizard
again and then check the logs for the time span during which I ran the
wizard. Otherwise it might be quire difficult to isolate particular
messages.

Martyn Fewtrell
mfewtrell@networkclub.co.uk

"Jerry zhao (MSFT)" <v-jerryz@online.microsoft.com> wrote in message
news:B7ZQrM$EFHA.4072@TK2MSFTNGXA01.phx.gbl...
> Hi Martyn,
>
> Good to hear from you!
>
> Before we start, please help me collect the following information to
> isolate the issue:
>
> 1. Are you using the administrator account while perform the operation? If
> you do, make sure that the administrator account is only in one group ----
> the Administrators group.
>
> 2. What's the exact error message and problem symbol?
>
> 3. Are there any event logs related to this issue?
>
> 4. Have you installed the last update for SBS server?
>
> 5. Disable any anti-virus software. See how things go from there.
>
> 6. Please check error logs recorded in SBSMSI-Licensing.log, errorlog.txt
> and eventlog.txt under
> "C:\Program Files\Microsoft Integration\Windows Small Business Server
> 2003\Logs".
>
>
> Please feel free to let me know if you have any questions or if you need
> further assistance. I'm glad to be of service.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
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>
>
>

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