RE: 'Intranet' component will not install
From: Bill Peng [MSFT] (v-bpeng_at_online.microsoft.com)
Date: 02/16/05
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Date: Wed, 16 Feb 2005 08:59:55 GMT
Hi James,
Thank you for the update and I'm glad that the original issue has been
resolved by a replacement CD.
I'd like to provide you with the following info for your reference:
Step 1. Please remove the restored SharePoint database from the computer.
Step 2. Please follow this article to move the companyweb database to Drive
C and point it to the original path.
Move the SharePoint Databases
http://download.microsoft.com/download/1/1/6/11671e4d-fb21-489c-870f-db36fd2
1a7d2/SBS_MoveDataFolders.DOC#_Toc83458187
Step 3. Restore the original SharePoint database and it will replace the
current database.
Please refer to:
How to restore a Windows SharePoint Services CompanyWeb database after the
intranet component and SQL Server or MSDE 2000 have been removed on Windows
Small Business Server
http://support.microsoft.com/?id=829113
I hope the above info helps.
Have a nice day!
Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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====================================================
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--------------------
>Thread-Topic: 'Intranet' component will not install
>thread-index: AcUTYyedvR8Jg1B0Td6hfpSo83tYJw==
>X-WBNR-Posting-Host: 217.154.95.70
>From: "=?Utf-8?B?d3JhZ2dzeWJveQ==?=" <wraggsyboy@discussions.microsoft.com>
>References: <81ADB519-96C1-48BA-B72C-DB000A364469@microsoft.com>
<D35E0807-F5E5-444A-B978-C3581F60E37E@microsoft.com>
<ocliGSCEFHA.2368@TK2MSFTNGXA01.phx.gbl>
<51F89853-8D28-4D7E-B831-49893A25D199@microsoft.com>
<Fgq2WMmEFHA.932@TK2MSFTNGXA01.phx.gbl>
>Subject: RE: 'Intranet' component will not install
>Date: Tue, 15 Feb 2005 05:35:03 -0800
>Lines: 455
>Message-ID: <3E1F9CF9-E3DB-4074-AD42-D2B4466BBA60@microsoft.com>
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>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:94896
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi Bill & all,
>
>Thanks for the response, just to let you know that I have been able to
>resolve the issue of the Intranet not installing by getting hold of the
>updated Disk 3. The install wen't without a hitch after running the full
>clean-up of the registry, files and msde etc. as you detailed in your
email.
>
>I now have a working default companyweb.
>
>I do however still have a problem, although I specified for the install of
>the Intranet to go onto drive D, the MSDE instance is holding it's data
>(STS_Config and STS_MACHINENAME_1) on drive C, under C:\Program
>Files\Microsoft SQL Server\MSSQL$SHAREPOINT\Data. And due to this I'm
unable
>to restore the database from our backup.
>
>We are running Veritas BackupExec v10 and the MSDE restore (using the
agent)
>will not complete, although I have been able to restore the two databases
to
>a seperate SQL server.
>
>So, is there a way I can point our newly installed and working companyweb
to
>the databases held on the seperate SQL server?
>
>I must just say that this experience with Sharepoint Services has left a
>very bitter taste in the mouth, and am thankful that we only just started
to
>use it inhouse and not an established client.
>
>
>Regards,
>
>James
>
>
>"Bill Peng [MSFT]" wrote:
>
>> Hi James,
>>
>> Thank you for the update.
>>
>> Please make sure that you've followed the steps I mentioned in the
previous
>> reply.
>>
>> If the problem persists, unfortunately, we're not able to recover it by
>> simply restoring the companyweb folder with the database.
>>
>> Then, please follow the instruction I mentioned before to contact PSS or
>> VAP newsgroup to obtain further support on this issue. They will gather
>> related log and analyze the issue for you.
>>
>> Thank you for your understanding and we look forward to working with you
>> here again.
>>
>> Have a nice day!
>>
>> Bill Peng
>> MCSE 2000, MCDBA
>> Microsoft Online Partner Support
>>
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> ====================================================
>> Business-Critical Phone Support (BCPS) provides you with technical phone
>> support at no charge during critical LAN outages or "business down"
>> situations. This benefit is available 24 hours a day, 7 days a week to
all
>> Microsoft technology partners in the United States and Canada.
>>
>> This and other support options are available here:
>> BCPS:
>>
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
>> Others:
>> https://partner.microsoft.com/US/technicalsupport/supportoverview/
>>
>> If you are outside the United States, please visit our International
>> Support page:
>> http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
>> ====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: 'Intranet' component will not install
>> >thread-index: AcUQYJpryPhubbhkTgCfPeKBRezCgQ==
>> >X-WBNR-Posting-Host: 217.154.95.70
>> >From: "=?Utf-8?B?d3JhZ2dzeWJveQ==?="
<wraggsyboy@discussions.microsoft.com>
>> >References: <81ADB519-96C1-48BA-B72C-DB000A364469@microsoft.com>
>> <D35E0807-F5E5-444A-B978-C3581F60E37E@microsoft.com>
>> <ocliGSCEFHA.2368@TK2MSFTNGXA01.phx.gbl>
>> >Subject: RE: 'Intranet' component will not install
>> >Date: Fri, 11 Feb 2005 09:39:14 -0800
>> >Lines: 322
>> >Message-ID: <51F89853-8D28-4D7E-B831-49893A25D199@microsoft.com>
>> >MIME-Version: 1.0
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>> > charset="Utf-8"
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>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:94084
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Hi Bill,
>> >
>> >Thanks for this excellent information - i'm a step further! It will now
>> >install the MSSQL$SHAREPOINT service, and it starts - however the Small
>> >Business Server setup fails with the same 'x' next to Server Tools, the
>> error
>> >is the same ''An error occurred while installing Windows SharePoint
>> Services
>> >and creating your intranet site."
>> >
>> >Also, I can see that the companyweb folder is still empty of files.
>> >
>> >As the MSSQL$SERVICE has started would I be able to restore the SQL
>> database
>> >& files manually to get the companyweb up and running?
>> >
>> >I'd appreciate any other ideas.
>> >
>> >Regards,
>> >
>> >James
>> >
>> >ERRORLOG.TXT
>> >
>> >[02/11/05,17:26:39] WizardUI: [2]
ISetupManager::GetGlobalCustomProperty()
>> >failed in CPageBase::GetGlobalProperty(): GUID =
>> >{F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
>> >[02/11/05,17:26:43] Licensing: [2] FindLinkByTarget failed to find the
>> >licensing link with error [-2147024894].
>> >[02/11/05,17:26:43] Licensing: [2] UpdateLinkPath failed to update the
>> >licensing link with error [-2147024893].
>> >[02/11/05,17:26:45] WizardUI: [2]
ISetupManager::GetGlobalCustomProperty()
>> >failed in CPageBase::GetGlobalProperty(): GUID =
>> >{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>> >[02/11/05,17:26:45] WizardUI: [2]
ISetupManager::GetGlobalCustomProperty()
>> >failed in CPageBase::GetGlobalProperty(): GUID =
>> >{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>> >[02/11/05,17:26:55] WizardUI: [2]
ISetupManager::GetGlobalCustomProperty()
>> >failed in CPageBase::GetGlobalProperty(): GUID =
>> >{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>> >[02/11/05,17:26:56] WizardUI: [2]
ISetupManager::GetGlobalCustomProperty()
>> >failed in CPageBase::GetGlobalProperty(): GUID =
>> >{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>> >[02/11/05,17:26:58] WizardUI: [2]
ISetupManager::GetGlobalCustomProperty()
>> >failed in CPageBase::GetGlobalProperty(): GUID =
>> >{F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
>> >[02/11/05,17:27:07] Intranet: [2] Failed to get version regkey in
>> >CClientX::HrGetSTSVersion. This is a clean install of ClientX.
>> >
>> >[02/11/05,17:29:15] Intranet: [2] DNS record exists for companyweb. No
>> need
>> >to create DNS entry.
>> >[02/11/05,17:29:16] Intranet: [2] Failed to get version regkey in
>> >CClientX::HrGetSTSVersion. This is a clean install of ClientX.
>> >
>> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights -
failed
>> >to run SQL command, hr=0x80004005
>> >[02/11/05,17:29:20] Intranet: [2] use [STS_DSMAIN_1]
>> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights -
failed
>> >to run SQL command, hr=0x80004005
>> >[02/11/05,17:29:20] Intranet: [2] use [STS_%s_1]
>> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights -
failed
>> >to run SQL command, hr=0x80004005
>> >[02/11/05,17:29:20] Intranet: [2] use [STS_Config]
>> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights -
failed
>> >to run SQL command, hr=0x80004005
>> >[02/11/05,17:29:20] Intranet: [2] use [STS_DSMAIN_1]
>> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights -
failed
>> >to run SQL command, hr=0x80004005
>> >[02/11/05,17:29:20] Intranet: [2] use [STS_%s_1]
>> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights -
failed
>> >to run SQL command, hr=0x80004005
>> >[02/11/05,17:29:20] Intranet: [2] use [STS_Config]
>> >[02/11/05,17:29:20] Intranet: [2] Failed to grant db rights to sts
worker
>> >[02/11/05,17:29:41] WizardUI: [2]
ISetupManager::GetGlobalCustomProperty()
>> >failed in CPageBase::GetGlobalProperty(): GUID =
>> >{63ECC03C-3D58-4074-903D-E80CFC5BDC25}
>> >
>> >
>> >
>> >
>> >"Bill Peng [MSFT]" wrote:
>> >
>> >> Hi James,
>> >>
>> >> Thank you for posting here!
>> >>
>> >> Based on your description, it seems that the inexistence of the
>> >> MSSQL$SharePoint service causes the problem. However, after the
manual
>> >> reinstallation of Companyweb by following the steps outlined in KB
>> 829114
>> >> the similar issue persists.
>> >>
>> >> How to remove and how to install the Windows Small Business Server
2003
>> >> http://support.microsoft.com/?id=829114
>> >>
>> >> I'd like to provide you with the following suggestion:
>> >>
>> >> 1. Open cmd prompt.
>> >> 2. Type the following command and click Enter.
>> >>
>> >> msizap.exe T {65657C59-23A8-4974-B8E0-BA04EBD04E4F}
>> >>
>> >> 3. Remove the MSDE 2000 instance data and program installation
folders.
>> You
>> >> can find the root folder information for the default instance data
>> folder
>> >> in the SQLDataRoot registry key value under this registry key path:
>> >>
>> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer\Setup
>> >>
>> >> o For example, remove the MSDE 2000 data folder for SharePoint
instance:
>> >> \Program Files\Microsoft SQL Server\MSSQL$SharePoint\Data
>> >>
>> >> o For example, remove the MSDE 2000 program folder for SharePoint
>> instance:
>> >> \Program Files\Microsoft SQL Server\MSSQL$SharePoint\Binn
>> >>
>> >> 4. Clean up registry.
>> >>
>> >> [Warning] If you use Registry Editor incorrectly, you may cause
serious
>> >> problems that may require you to reinstall your operating system.
>> Microsoft
>> >> cannot guarantee that you can solve problems that result from using
>> >> Registry Editor incorrectly. Use Registry Editor at your own risk.
>> >>
>> >> a) Use Registry Editor to remove the following MSDE 2000 registry
keys:
>> >>
>> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SharePoint
>> >>
>> >> b) If the following registry key points to the MSDE 2000 instance
>> >> {65657C59-23A8-4974-B8E0-BA04EBD04E4F}, remove the value
>> >> InstanceComponentSet.x. For example, InstanceComponentSet.1 has a
value
>> >> that matches the {65657C59-23A8-4974-B8E0-BA04EBD04E4F}:
>> >>
>> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Component
>> >> Set\InstanceComponentSet.1
>> >>
>> >> c) Remove the SQLServer Service registry key.
>> >>
>> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQL$SharePoint
>> >>
>> >> d) Remove the SQLServerAgent Service registry key:
>> >>
>> >>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLAgent$SharePoint
>> >>
>> >> Please refer to the following KB for related info:
>> >>
>> >> Manually Remove a Microsoft SQL Server 2000 Desktop Engine (MSDE 2000)
>> >> http://support.microsoft.com/?id=320873
>> >>
>> >> 5. Reboot the server.
>> >> 6. Try to reinstall SharePoint/Intranet by using the steps in KB
829114.
>> >>
>> >> How to remove and how to install the Windows Small Business Server
2003
>> >> http://support.microsoft.com/?id=829114
>> >>
>> >> If the problem still occurs, we will need to gather more detailed
>> >> information to continue the troubleshooting steps; however, please
>> >> understand that we do not provide more in-depth technical support in
the
>> >> SBS public newsgroup and you may going to either SBS VAP (for
partners
>> and
>> >> MVPs) or PSS support.
>> >>
>> >> I hope the above info helps.
>> >>
>> >> Have a nice day!
>> >>
>> >> Bill Peng
>> >> MCSE 2000, MCDBA
>> >> Microsoft Online Partner Support
>> >> Get Secure! - www.microsoft.com/security
>> >> =====================================================
>> >> When responding to posts, please "Reply to Group" via your newsreader
so
>> >> that others may learn and benefit from your issue.
>> >> =====================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: 'Intranet' component will not install
>> >> >thread-index: AcUQHzKN4az242TZQZW7Y6WS65uIow==
>> >> >X-WBNR-Posting-Host: 217.154.95.70
>> >> >From: "=?Utf-8?B?d3JhZ2dzeWJveQ==?="
>> <wraggsyboy@discussions.microsoft.com>
>> >> >References: <81ADB519-96C1-48BA-B72C-DB000A364469@microsoft.com>
>> >> >Subject: RE: 'Intranet' component will not install
>> >> >Date: Fri, 11 Feb 2005 01:51:02 -0800
>> >> >Lines: 102
>> >> >Message-ID: <D35E0807-F5E5-444A-B978-C3581F60E37E@microsoft.com>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
>> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:93950
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >Hi,
>> >> >
>> >> >Has anyone got any ideas? I'm really at a dead end here. I'm
wondering
>> >> >wether I should just reinstall SBS but that just seems crazy - I
should
>> be
>> >> >able to choose to 'Install Intranet' from the SBS Add/Remove
programs.
>> >> >
>> >> >Hunting through this newsgroup there are plenty of people who have
had
>> the
>> >> >same problem, there must be a resolution.
>> >> >
>> >> >Regards,
>> >> >
>> >> >James
>> >> >
>> >> >
>> >> >"wraggsyboy" wrote:
>> >> >
>> >> >> Hi,
>> >> >>
>> >> >> I'm having major problems getting SharePoint Services back on our
SBS
>> >> 2003
>> >> >> server after a full system restore.
>> >> >> The system was restored from a Backup Exec backup and after the
>> restore
>> >> for
>> >> >> some reason the SSQL$SHAREPOINT service wouldn't startup (in the
>> event
>> >> log
>> >> >> there was a 'sent startup request' information log and then
>> immediately
>> >> after
>> >> >> a 'sent a stop request' information log every time you tried to
start
>> >> the
>> >> >> service).
>> >> >>
>> >> >> So, I decided to uninstall the Intranet component, msde and
>> reinstall,
>> >> then
>> >> >> restore the MSSQL$SHAREPOINT SQL Instance using the Backup Exec
SQL
>> >> Agent.
>> >> >> And I remain at this point 2 days later.
>> >> >> The Intranet component will not install - I choose Change/Remove
on
>> >> 'Windows
>> >> >> Small business Server 2003' in add/remove programs, then select
>> >> 'maintenance'
>> >> >> and choose to install the Intranet. On clicking next it prompts
for
>> Disk
>> >> 3
>> >> >> and looks like it's installing, then I get a 'x' on the Server
Tools
>> and
>> >> the
>> >> >> error 'An error occurred while installing Windows SharePoint
Services
>> >> and
>> >> >> creating your intranet site.', and no sign of the MSSQL$SHAREPOINT
>> >> service in
>> >> >> Services.
>> >> >>
>> >> >> I have attached the errorlog.txt towards the bottom of this post.
>> >> >>
>> >> >> I have uninstalled and attempted to reinstall what seems 50 times
(!)
>> -
>> >> >> following different KB articles and reboots etc.
>> >> >>
>> >> >> I have followed the manual uninstall as listed here:
>> >> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;829114
>> >> >>
>> >> >> I have tried the critical update:
>> >> >>
>> >> >>
>> >>
>>
http://www.microsoft.com/downloads/details.aspx?FamilyId=CB7E90A1-DE9D-4A83-
>> >> 85F8-951E9F055BF0&displaylang=en
>> >> >>
>> >> >> Which seemed hopeful but as I don't have the SQL service installed
I
>> >> think
>> >> >> this is where the update fails.
>> >> >>
>> >> >> I'm at a loss as to what to do next, please help!
>> >> >>
>> >> >> Regards,
>> >> >>
>> >> >> James
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >> ERRORLOG.txt
>> >> >>
>> >> >> [02/10/05,01:55:40] Intranet: [2] CClientX::InitializeModule found
no
>> >> STS,
>> >> >> but detected that SBS installed STS.
>> >> >> [02/10/05,01:55:44] WizardUI: [2]
>> >> ISetupManager::GetGlobalCustomProperty()
>> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
>> >> >> {F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
>> >> >> [02/10/05,01:55:49] Licensing: [2] FindLinkByTarget failed to find
>> the
>> >> >> licensing link with error [-2147024894].
>> >> >> [02/10/05,01:55:49] Licensing: [2] UpdateLinkPath failed to update
>> the
>> >> >> licensing link with error [-2147024893].
>> >> >> [02/10/05,01:55:51] WizardUI: [2]
>> >> ISetupManager::GetGlobalCustomProperty()
>> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
>> >> >> {FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>> >> >> [02/10/05,01:55:51] WizardUI: [2]
>> >> ISetupManager::GetGlobalCustomProperty()
>> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
>> >> >> {FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>> >> >> [02/10/05,01:55:53] WizardUI: [2]
>> >> ISetupManager::GetGlobalCustomProperty()
>> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
>> >> >> {FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>> >> >> [02/10/05,01:55:54] WizardUI: [2]
>> >> ISetupManager::GetGlobalCustomProperty()
>> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
>> >> >> {FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>> >> >> [02/10/05,01:55:56] WizardUI: [2]
>> >> ISetupManager::GetGlobalCustomProperty()
>> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
>> >> >> {F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
>> >> >> [02/10/05,01:56:05] Intranet: [2]
>> >> >> CClientX::BIsSharepointSQLInstanceInstalled - Unable to start
>> >> >> MSSQL$Sharepoint service hr= 0x80070424.
>> >> >> [02/10/05,01:56:35] Intranet: [2] DNS record exists for
companyweb.
>> No
>> >> need
>> >> >> to create DNS entry.
>> >> >> [02/10/05,01:56:36] Intranet: [2] HrDeleteMSDEShortCut failed in
>> >> >> CClientX::DoInstall setup continuable. hr= [80070002]
>> >> >>
>> >> >> [02/10/05,01:56:37] Intranet: [2] Failed to get version regkey in
>> >> >> CClientX::HrGetSTSVersion. This is a clean install of ClientX.
>> >> >>
>> >> >> [02/10/05,01:56:57] Intranet: [2] Failed to grant db rights to sts
>> worker
>> >> >>
>> >> >>
>> >> >>
>> >> >
>> >>
>> >>
>> >
>>
>>
>
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- In reply to: wraggsyboy: "RE: 'Intranet' component will not install"
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