RE: 'Intranet' component will not install

From: wraggsyboy (wraggsyboy_at_discussions.microsoft.com)
Date: 02/15/05 

Date: Tue, 15 Feb 2005 05:35:03 -0800

Hi Bill & all,

Thanks for the response, just to let you know that I have been able to
resolve the issue of the Intranet not installing by getting hold of the
updated Disk 3. The install wen't without a hitch after running the full
clean-up of the registry, files and msde etc. as you detailed in your email.

I now have a working default companyweb.

I do however still have a problem, although I specified for the install of
the Intranet to go onto drive D, the MSDE instance is holding it's data
(STS_Config and STS_MACHINENAME_1) on drive C, under C:\Program
Files\Microsoft SQL Server\MSSQL$SHAREPOINT\Data. And due to this I'm unable
to restore the database from our backup.

We are running Veritas BackupExec v10 and the MSDE restore (using the agent)
will not complete, although I have been able to restore the two databases to
a seperate SQL server.

So, is there a way I can point our newly installed and working companyweb to
the databases held on the seperate SQL server?

I must just say that this experience with Sharepoint Services has left a
very bitter taste in the mouth, and am thankful that we only just started to
use it inhouse and not an established client.

Regards,

James

"Bill Peng [MSFT]" wrote:

> Hi James,
>
> Thank you for the update.
>
> Please make sure that you've followed the steps I mentioned in the previous
> reply.
>
> If the problem persists, unfortunately, we're not able to recover it by
> simply restoring the companyweb folder with the database.
>
> Then, please follow the instruction I mentioned before to contact PSS or
> VAP newsgroup to obtain further support on this issue. They will gather
> related log and analyze the issue for you.
>
> Thank you for your understanding and we look forward to working with you
> here again.
>
> Have a nice day!
>
> Bill Peng
> MCSE 2000, MCDBA
> Microsoft Online Partner Support
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ====================================================
> Business-Critical Phone Support (BCPS) provides you with technical phone
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> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: 'Intranet' component will not install
> >thread-index: AcUQYJpryPhubbhkTgCfPeKBRezCgQ==
> >X-WBNR-Posting-Host: 217.154.95.70
> >From: "=?Utf-8?B?d3JhZ2dzeWJveQ==?=" <wraggsyboy@discussions.microsoft.com>
> >References: <81ADB519-96C1-48BA-B72C-DB000A364469@microsoft.com>
> <D35E0807-F5E5-444A-B978-C3581F60E37E@microsoft.com>
> <ocliGSCEFHA.2368@TK2MSFTNGXA01.phx.gbl>
> >Subject: RE: 'Intranet' component will not install
> >Date: Fri, 11 Feb 2005 09:39:14 -0800
> >Lines: 322
> >Message-ID: <51F89853-8D28-4D7E-B831-49893A25D199@microsoft.com>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:94084
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Hi Bill,
> >
> >Thanks for this excellent information - i'm a step further! It will now
> >install the MSSQL$SHAREPOINT service, and it starts - however the Small
> >Business Server setup fails with the same 'x' next to Server Tools, the
> error
> >is the same ''An error occurred while installing Windows SharePoint
> Services
> >and creating your intranet site."
> >
> >Also, I can see that the companyweb folder is still empty of files.
> >
> >As the MSSQL$SERVICE has started would I be able to restore the SQL
> database
> >& files manually to get the companyweb up and running?
> >
> >I'd appreciate any other ideas.
> >
> >Regards,
> >
> >James
> >
> >ERRORLOG.TXT
> >
> >[02/11/05,17:26:39] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
> >failed in CPageBase::GetGlobalProperty(): GUID =
> >{F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
> >[02/11/05,17:26:43] Licensing: [2] FindLinkByTarget failed to find the
> >licensing link with error [-2147024894].
> >[02/11/05,17:26:43] Licensing: [2] UpdateLinkPath failed to update the
> >licensing link with error [-2147024893].
> >[02/11/05,17:26:45] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
> >failed in CPageBase::GetGlobalProperty(): GUID =
> >{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
> >[02/11/05,17:26:45] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
> >failed in CPageBase::GetGlobalProperty(): GUID =
> >{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
> >[02/11/05,17:26:55] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
> >failed in CPageBase::GetGlobalProperty(): GUID =
> >{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
> >[02/11/05,17:26:56] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
> >failed in CPageBase::GetGlobalProperty(): GUID =
> >{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
> >[02/11/05,17:26:58] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
> >failed in CPageBase::GetGlobalProperty(): GUID =
> >{F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
> >[02/11/05,17:27:07] Intranet: [2] Failed to get version regkey in
> >CClientX::HrGetSTSVersion. This is a clean install of ClientX.
> >
> >[02/11/05,17:29:15] Intranet: [2] DNS record exists for companyweb. No
> need
> >to create DNS entry.
> >[02/11/05,17:29:16] Intranet: [2] Failed to get version regkey in
> >CClientX::HrGetSTSVersion. This is a clean install of ClientX.
> >
> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights - failed
> >to run SQL command, hr=0x80004005
> >[02/11/05,17:29:20] Intranet: [2] use [STS_DSMAIN_1]
> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights - failed
> >to run SQL command, hr=0x80004005
> >[02/11/05,17:29:20] Intranet: [2] use [STS_%s_1]
> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights - failed
> >to run SQL command, hr=0x80004005
> >[02/11/05,17:29:20] Intranet: [2] use [STS_Config]
> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights - failed
> >to run SQL command, hr=0x80004005
> >[02/11/05,17:29:20] Intranet: [2] use [STS_DSMAIN_1]
> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights - failed
> >to run SQL command, hr=0x80004005
> >[02/11/05,17:29:20] Intranet: [2] use [STS_%s_1]
> >[02/11/05,17:29:20] Intranet: [2] CClientX::HrGrantDatabaseRights - failed
> >to run SQL command, hr=0x80004005
> >[02/11/05,17:29:20] Intranet: [2] use [STS_Config]
> >[02/11/05,17:29:20] Intranet: [2] Failed to grant db rights to sts worker
> >[02/11/05,17:29:41] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
> >failed in CPageBase::GetGlobalProperty(): GUID =
> >{63ECC03C-3D58-4074-903D-E80CFC5BDC25}
> >
> >
> >
> >
> >"Bill Peng [MSFT]" wrote:
> >
> >> Hi James,
> >>
> >> Thank you for posting here!
> >>
> >> Based on your description, it seems that the inexistence of the
> >> MSSQL$SharePoint service causes the problem. However, after the manual
> >> reinstallation of Companyweb by following the steps outlined in KB
> 829114
> >> the similar issue persists.
> >>
> >> How to remove and how to install the Windows Small Business Server 2003
> >> http://support.microsoft.com/?id=829114
> >>
> >> I'd like to provide you with the following suggestion:
> >>
> >> 1. Open cmd prompt.
> >> 2. Type the following command and click Enter.
> >>
> >> msizap.exe T {65657C59-23A8-4974-B8E0-BA04EBD04E4F}
> >>
> >> 3. Remove the MSDE 2000 instance data and program installation folders.
> You
> >> can find the root folder information for the default instance data
> folder
> >> in the SQLDataRoot registry key value under this registry key path:
> >>
> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer\Setup
> >>
> >> o For example, remove the MSDE 2000 data folder for SharePoint instance:
> >> \Program Files\Microsoft SQL Server\MSSQL$SharePoint\Data
> >>
> >> o For example, remove the MSDE 2000 program folder for SharePoint
> instance:
> >> \Program Files\Microsoft SQL Server\MSSQL$SharePoint\Binn
> >>
> >> 4. Clean up registry.
> >>
> >> [Warning] If you use Registry Editor incorrectly, you may cause serious
> >> problems that may require you to reinstall your operating system.
> Microsoft
> >> cannot guarantee that you can solve problems that result from using
> >> Registry Editor incorrectly. Use Registry Editor at your own risk.
> >>
> >> a) Use Registry Editor to remove the following MSDE 2000 registry keys:
> >>
> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SharePoint
> >>
> >> b) If the following registry key points to the MSDE 2000 instance
> >> {65657C59-23A8-4974-B8E0-BA04EBD04E4F}, remove the value
> >> InstanceComponentSet.x. For example, InstanceComponentSet.1 has a value
> >> that matches the {65657C59-23A8-4974-B8E0-BA04EBD04E4F}:
> >>
> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Component
> >> Set\InstanceComponentSet.1
> >>
> >> c) Remove the SQLServer Service registry key.
> >>
> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQL$SharePoint
> >>
> >> d) Remove the SQLServerAgent Service registry key:
> >>
> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLAgent$SharePoint
> >>
> >> Please refer to the following KB for related info:
> >>
> >> Manually Remove a Microsoft SQL Server 2000 Desktop Engine (MSDE 2000)
> >> http://support.microsoft.com/?id=320873
> >>
> >> 5. Reboot the server.
> >> 6. Try to reinstall SharePoint/Intranet by using the steps in KB 829114.
> >>
> >> How to remove and how to install the Windows Small Business Server 2003
> >> http://support.microsoft.com/?id=829114
> >>
> >> If the problem still occurs, we will need to gather more detailed
> >> information to continue the troubleshooting steps; however, please
> >> understand that we do not provide more in-depth technical support in the
> >> SBS public newsgroup and you may going to either SBS VAP (for partners
> and
> >> MVPs) or PSS support.
> >>
> >> I hope the above info helps.
> >>
> >> Have a nice day!
> >>
> >> Bill Peng
> >> MCSE 2000, MCDBA
> >> Microsoft Online Partner Support
> >> Get Secure! - www.microsoft.com/security
> >> =====================================================
> >> When responding to posts, please "Reply to Group" via your newsreader so
> >> that others may learn and benefit from your issue.
> >> =====================================================
> >> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >>
> >> --------------------
> >> >Thread-Topic: 'Intranet' component will not install
> >> >thread-index: AcUQHzKN4az242TZQZW7Y6WS65uIow==
> >> >X-WBNR-Posting-Host: 217.154.95.70
> >> >From: "=?Utf-8?B?d3JhZ2dzeWJveQ==?="
> <wraggsyboy@discussions.microsoft.com>
> >> >References: <81ADB519-96C1-48BA-B72C-DB000A364469@microsoft.com>
> >> >Subject: RE: 'Intranet' component will not install
> >> >Date: Fri, 11 Feb 2005 01:51:02 -0800
> >> >Lines: 102
> >> >Message-ID: <D35E0807-F5E5-444A-B978-C3581F60E37E@microsoft.com>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:93950
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >Hi,
> >> >
> >> >Has anyone got any ideas? I'm really at a dead end here. I'm wondering
> >> >wether I should just reinstall SBS but that just seems crazy - I should
> be
> >> >able to choose to 'Install Intranet' from the SBS Add/Remove programs.
> >> >
> >> >Hunting through this newsgroup there are plenty of people who have had
> the
> >> >same problem, there must be a resolution.
> >> >
> >> >Regards,
> >> >
> >> >James
> >> >
> >> >
> >> >"wraggsyboy" wrote:
> >> >
> >> >> Hi,
> >> >>
> >> >> I'm having major problems getting SharePoint Services back on our SBS
> >> 2003
> >> >> server after a full system restore.
> >> >> The system was restored from a Backup Exec backup and after the
> restore
> >> for
> >> >> some reason the SSQL$SHAREPOINT service wouldn't startup (in the
> event
> >> log
> >> >> there was a 'sent startup request' information log and then
> immediately
> >> after
> >> >> a 'sent a stop request' information log every time you tried to start
> >> the
> >> >> service).
> >> >>
> >> >> So, I decided to uninstall the Intranet component, msde and
> reinstall,
> >> then
> >> >> restore the MSSQL$SHAREPOINT SQL Instance using the Backup Exec SQL
> >> Agent.
> >> >> And I remain at this point 2 days later.
> >> >> The Intranet component will not install - I choose Change/Remove on
> >> 'Windows
> >> >> Small business Server 2003' in add/remove programs, then select
> >> 'maintenance'
> >> >> and choose to install the Intranet. On clicking next it prompts for
> Disk
> >> 3
> >> >> and looks like it's installing, then I get a 'x' on the Server Tools
> and
> >> the
> >> >> error 'An error occurred while installing Windows SharePoint Services
> >> and
> >> >> creating your intranet site.', and no sign of the MSSQL$SHAREPOINT
> >> service in
> >> >> Services.
> >> >>
> >> >> I have attached the errorlog.txt towards the bottom of this post.
> >> >>
> >> >> I have uninstalled and attempted to reinstall what seems 50 times (!)
> -
> >> >> following different KB articles and reboots etc.
> >> >>
> >> >> I have followed the manual uninstall as listed here:
> >> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;829114
> >> >>
> >> >> I have tried the critical update:
> >> >>
> >> >>
> >>
> http://www.microsoft.com/downloads/details.aspx?FamilyId=CB7E90A1-DE9D-4A83-
> >> 85F8-951E9F055BF0&displaylang=en
> >> >>
> >> >> Which seemed hopeful but as I don't have the SQL service installed I
> >> think
> >> >> this is where the update fails.
> >> >>
> >> >> I'm at a loss as to what to do next, please help!
> >> >>
> >> >> Regards,
> >> >>
> >> >> James
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> ERRORLOG.txt
> >> >>
> >> >> [02/10/05,01:55:40] Intranet: [2] CClientX::InitializeModule found no
> >> STS,
> >> >> but detected that SBS installed STS.
> >> >> [02/10/05,01:55:44] WizardUI: [2]
> >> ISetupManager::GetGlobalCustomProperty()
> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
> >> >> {F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
> >> >> [02/10/05,01:55:49] Licensing: [2] FindLinkByTarget failed to find
> the
> >> >> licensing link with error [-2147024894].
> >> >> [02/10/05,01:55:49] Licensing: [2] UpdateLinkPath failed to update
> the
> >> >> licensing link with error [-2147024893].
> >> >> [02/10/05,01:55:51] WizardUI: [2]
> >> ISetupManager::GetGlobalCustomProperty()
> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
> >> >> {FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
> >> >> [02/10/05,01:55:51] WizardUI: [2]
> >> ISetupManager::GetGlobalCustomProperty()
> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
> >> >> {FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
> >> >> [02/10/05,01:55:53] WizardUI: [2]
> >> ISetupManager::GetGlobalCustomProperty()
> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
> >> >> {FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
> >> >> [02/10/05,01:55:54] WizardUI: [2]
> >> ISetupManager::GetGlobalCustomProperty()
> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
> >> >> {FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
> >> >> [02/10/05,01:55:56] WizardUI: [2]
> >> ISetupManager::GetGlobalCustomProperty()
> >> >> failed in CPageBase::GetGlobalProperty(): GUID =
> >> >> {F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
> >> >> [02/10/05,01:56:05] Intranet: [2]
> >> >> CClientX::BIsSharepointSQLInstanceInstalled - Unable to start
> >> >> MSSQL$Sharepoint service hr= 0x80070424.
> >> >> [02/10/05,01:56:35] Intranet: [2] DNS record exists for companyweb.
> No
> >> need
> >> >> to create DNS entry.
> >> >> [02/10/05,01:56:36] Intranet: [2] HrDeleteMSDEShortCut failed in
> >> >> CClientX::DoInstall setup continuable. hr= [80070002]
> >> >>
> >> >> [02/10/05,01:56:37] Intranet: [2] Failed to get version regkey in
> >> >> CClientX::HrGetSTSVersion. This is a clean install of ClientX.
> >> >>
> >> >> [02/10/05,01:56:57] Intranet: [2] Failed to grant db rights to sts
> worker
> >> >>
> >> >>
> >> >>
> >> >
> >>
> >>
> >
>
>

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