RE: ISA Service Pack 2 Install Error

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Bill Peng [MSFT] (v-bpeng_at_online.microsoft.com)
Date: 02/15/05 

Date: Tue, 15 Feb 2005 09:10:36 GMT

Hi Joey,

Thank you for posting here!

Based on my research, it seems that this issue is not able to be
re-produced and there is not a solid solution for such issue.

However, I'd like to provide you with the following suggestions.

1. Please try unistall any third party anti-virus and firewall product on
the SBS server.
2. Please try a Clean Boot on the SBS server.
3. Please install the Windows Installer 3.0 on the SBS server.

To Clean Boot:

1. Click Start->Run...->type msconfig and press Enter
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items
4. Click OK and choose Restart
5. After reboot, check whether the problem still occurs
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

To download Windows Installer 3.0:

Windows Installer 3.0 Redistributable
http://www.microsoft.com/downloads/details.aspx?FamilyID=5fbc5470-b259-4733-
a914-a956122e08e8&DisplayLang=en

If the problem persists, you may need go contact Microsoft PSS to continue
troubleshoot it. Please be advised that contacting phone support will be a
charged call.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

I hope the above info helps.

Have a nice day!

Bill Peng
MCSE 2000, MCDBA
Microsoft Partner Support Professional

Get Secure! - www.microsoft.com/security
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--------------------
>Reply-To: "Joey K" <no@nospam.com>
>From: "Joey K" <no@nospam.com>
>Subject: ISA Service Pack 2 Install Error
>Date: Mon, 14 Feb 2005 11:57:37 -0600
>Lines: 136
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
>X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
>X-RFC2646: Format=Flowed; Original
>Message-ID: <OLVjM7rEFHA.2568@TK2MSFTNGP10.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: safereflections.com 209.181.252.55
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:94682
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>When I try to install the ISA 2000 SP2
>update, it fails with a message box titled "service Pak 2 Setup Error and
>the message is "The system cannot find the file specified."
>
>Then the next message is "Service Pack 2 installation did not complete."
>
>And that is all it reports. I have re-downloaded the package a number of
>times to ensure it was not corrupt.
>
>
>The ISA2000ServicePack2.log show the following message (for each time I
have
>attempted to run it):
>
>0.063:
>===========================================================================
=====
>0.063: 2005/02/11 11:19:42.812 (local)
>0.063: c:\516c197f6733dbd810f9\update\update.exe (version 5.4.15.0)
>0.063: Service Pack started with following command line:
>0.125: DoInstallation: CustomizeCall Failed: 0x2
>0.297: The system cannot find the file specified.
>2.985: Message displayed to the user: The system cannot find the file
>specified.
>2.985: User Input: OK
>2.985: Service Pack 2 installation did not complete.
>4.000: Message displayed to the user: Service Pack 2 installation did not
>complete.
>4.000: User Input: OK
>4.000: Update.exe extended error code = 0x2
>4.000: Update.exe return code was masked to 0x643 for MSI custom action
>compliance.
>
>
>
>
>Also, in the Application Event View the following message is logged:
>
>Event Type: Error
>Event Source: Microsoft ISA Server 2000 Service Pack 2
>Event Category: None
>Event ID: 4373
>Date: 2/14/2005
>Time: 11:53:41 AM
>User: N/A
>Computer: PE2600
>Description:
>The description for Event ID ( 4373 ) in Source ( Microsoft ISA Server
2000
>Service Pack 2 ) cannot be found. The local computer may not have the
>necessary registry information or message DLL files to display messages
from
>a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve
>this description; see Help and Support for details. The following
>information is part of the event: Microsoft ISA Server 2000, Service Pack
2,
>The system cannot find the file specified.
>.
>
>
>The system is a Dell PowerEdge using two NICs in Integrated mode.
>
>And here is my IP Configuration
>
>Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : pe2600
> Primary Dns Suffix . . . . . . . : SRI.local
> Node Type . . . . . . . . . . . . : Unknown
> IP Routing Enabled. . . . . . . . : Yes
> WINS Proxy Enabled. . . . . . . . : Yes
> DNS Suffix Search List. . . . . . : SRI.local
> domain.actdsltmp
>
>
>Ethernet adapter Server Local Area Connection:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Intel(R) PRO/1000 XT Network
>Connection
> Physical Address. . . . . . . . . : 00-06-5B-F0-1D-0C
> DHCP Enabled. . . . . . . . . . . : No
> IP Address. . . . . . . . . . . . : 192.168.16.2
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . :
> DNS Servers . . . . . . . . . . . : 192.168.16.2
> Primary WINS Server . . . . . . . : 192.168.16.2
>
>
>Ethernet adapter Network Connection 2:
>
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Intel(R) PRO/100+ Dual Port Server
>Adapter #2
> Physical Address. . . . . . . . . : 00-02-B3-BE-8C-CB
> DHCP Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> Autoconfiguration IP Address. . . : 169.254.163.64
> Subnet Mask . . . . . . . . . . . : 255.255.0.0
> Default Gateway . . . . . . . . . :
> DNS Servers . . . . . . . . . . . : 192.168.16.2
> Primary WINS Server . . . . . . . : 192.168.16.2
>
>
>Ethernet adapter Network Connection:
>
> Connection-specific DNS Suffix . : domain.actdsltmp
> Description . . . . . . . . . . . : Intel(R) PRO/100+ Dual Port Server
>Adapter
> Physical Address. . . . . . . . . : 00-02-B3-BE-8C-CA
> DHCP Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 192.168.123.2
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.123.254
> DHCP Server . . . . . . . . . . . : 192.168.123.254
> DNS Servers . . . . . . . . . . . : 192.168.16.2
> NetBIOS over Tcpip. . . . . . . . : Disabled
> Lease Obtained. . . . . . . . . . : Friday, February 11, 2005 8:40:35 AM
> Lease Expires . . . . . . . . . . : Saturday, February 12, 2005 8:40:35
>AM
>
>
>PPP adapter RAS Server (Dial In) Interface:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
> Physical Address. . . . . . . . . : 00-53-45-00-00-00
> DHCP Enabled. . . . . . . . . . . : No
> IP Address. . . . . . . . . . . . : 192.168.16.37
> Subnet Mask . . . . . . . . . . . : 255.255.255.255
> Default Gateway . . . . . . . . . :
> NetBIOS over Tcpip. . . . . . . . : Disabled
>
>
>Thanks for any assistance on installing this service pack!
>
>Joey
>
>
>

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