Re: Add User / ConnectComputer script ... deleted existing email client, lost email?

From: BPR (null-4news_at_bogus.com)
Date: 02/09/05 

Date: Wed, 9 Feb 2005 07:22:12 -0500

Thank you Chad.

I will try this today.

"Chad A Gross [SBS-MVP]" <chad.gross@laytonflower.nospam.com> wrote in
message news:ONzZt8lDFHA.4072@TK2MSFTNGP10.phx.gbl...
> Hi BPR -
>
> I haven't seen this before, but I think it's safe to say that Outlook 2000
> was a contributing factor. I seem to think that Outlook 2000 used a
> different default name for its pst file than Outlook XP / 2003 - but I
> don't even know if that could be a cause of this or not.
>
> Regardless - the wizard should not have removed the old pst file, which
> should still be in the previous user's profile (c:\documents &
> settings\<username>\local settings\appliation data\microsoft\outlook for
> Outlook XP / 2k3 - not sure if 2000 uses the same location - which could
> also be a contributing factor). Anyway - in Outlook go to File | Import,
> select to import from a file then browse to the old pst. Finish the
> import wizard and it will bring everything from the pst file into the
> user's Exchange mailbox . . .
>
> --
> Chad A. Gross [SBS-MVP]
>
> SBS ROCKS!!!
>
> "BPR" <null-4news@bogus.com> wrote in message
> news:u$Yo9QlDFHA.2508@TK2MSFTNGP09.phx.gbl...
>>I have been looking through the Microsoft knowledge base and some of the
>>newsgroups but have not been able to find any problem similar to one that
>>occured for me today.
>>
>> I added 7 users to an SBS 2003 Premium server today ... 4 of them ran the
>> ConnectComputer script, two were successful and 2 lost their old email
>> accounts completely.
>>
>> The two that worked were using WinXP Pro with current maintenance (on was
>> a SP2 install, the other a SP1 install) ... one was using Outlook XP and
>> one was using Outlook 2003.
>>
>> The two that failed were using WinXP Pro with current maintenance
>> (installed before SP1) and were using Outlook 2000 as their email client.
>>
>> All 4 had only one external POP email account each before running the
>> ConnectComputer script.
>>
>> After the script completed the two successful migrations each had two
>> mail accounts, the Exchange account added by the SBS2003 server and the
>> former external POP account ... it appears that all old mail and address
>> book entries were copied over and the old email client was deleted.
>>
>> After the script completed the two that failed had only one mail account,
>> the one created by the SBS2003 server ... the original Windows UserName
>> was still available to log into, but the associated email client along
>> with the existing POP account info had been deleted and an Outlook 2003
>> install script started when the user selected the usual icon to open the
>> email client ... the outlook data files from the deleted client do appear
>> to still be on the PC though.
>>
>> I have stopped adding new users, and told the 3 users that have not yet
>> run the script to NOT setup their PCs until I figure out what went wrong.
>>
>> First question ... how do I recover the old email client folders and
>> adress book data from the leftover Outlook 2K files?
>>
>> Next question ... so I can prevent this from happening again ... is this
>> a known problem that I can read about somewhere?
>>
>> TIA,
>> BPR
>>
>>
>>
>
>

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