Re: Add User / ConnectComputer script ... deleted existing email client, lost email?

From: Chad A Gross [SBS-MVP] (chad.gross_at_laytonflower.nospam.com)
Date: 02/09/05 

Date: Tue, 8 Feb 2005 22:23:18 -0600

Hi BPR -

I haven't seen this before, but I think it's safe to say that Outlook 2000
was a contributing factor. I seem to think that Outlook 2000 used a
different default name for its pst file than Outlook XP / 2003 - but I don't
even know if that could be a cause of this or not.

Regardless - the wizard should not have removed the old pst file, which
should still be in the previous user's profile (c:\documents &
settings\<username>\local settings\appliation data\microsoft\outlook for
Outlook XP / 2k3 - not sure if 2000 uses the same location - which could
also be a contributing factor). Anyway - in Outlook go to File | Import,
select to import from a file then browse to the old pst. Finish the import
wizard and it will bring everything from the pst file into the user's
Exchange mailbox . . . 

-- 
Chad A. Gross  [SBS-MVP]
SBS ROCKS!!!
"BPR" <null-4news@bogus.com> wrote in message 
news:u$Yo9QlDFHA.2508@TK2MSFTNGP09.phx.gbl...
>I have been looking through the Microsoft knowledge base and some of the 
>newsgroups but have not been able to find any problem similar to one that 
>occured for me today.
>
> I added 7 users to an SBS 2003 Premium server today ... 4 of them ran the 
> ConnectComputer script, two were successful and 2 lost their old email 
> accounts completely.
>
> The two that worked were using WinXP Pro with current maintenance (on was 
> a SP2 install, the other a SP1 install) ... one was using Outlook XP and 
> one was using Outlook 2003.
>
> The two that failed were using WinXP Pro with current maintenance 
> (installed before SP1) and were using Outlook 2000 as their email client.
>
> All 4 had only one external POP email account each before running the 
> ConnectComputer script.
>
> After the script completed the two successful migrations each had two mail 
> accounts, the Exchange account added by the SBS2003 server and the former 
> external POP account ... it appears that all old mail and address book 
> entries were copied over and the old email client was deleted.
>
> After the script completed the two that failed had only one mail account, 
> the one created by the SBS2003 server ... the original Windows UserName 
> was still available to log into, but the associated email client along 
> with the existing POP account info had been deleted and an Outlook 2003 
> install script started when the user selected the usual icon to open the 
> email client ... the outlook data files from the deleted client do appear 
> to still be on the PC though.
>
> I have stopped adding new users, and told the 3 users that have not yet 
> run the script to NOT setup their PCs until I figure out what went wrong.
>
> First question ... how do I recover the old email client folders and 
> adress book data from the leftover Outlook 2K files?
>
> Next question ... so I can prevent this from happening again ... is this a 
> known problem that I can read about somewhere?
>
> TIA,
> BPR
>
>
>

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