Re: Clients Trendmicro disables after reboot

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From: Les Connor [SBS Community Member - SBS MVP] (les.connor_at_DEL.cfive.ca)
Date: 02/05/05 

Date: Fri, 4 Feb 2005 20:47:00 -0600

Anything suspicious in the running tasks, or startup programs ? On the off
beat chance the box is infected with something that's disabling the A/V. 

-- 
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
"John" <jk@rt.com> wrote in message 
news:%23YRw25xCFHA.2960@TK2MSFTNGP14.phx.gbl...
> No resolution.
>
> John
>
>
> "John" <jk@rt.com> wrote in message 
> news:Ocqfbl7AFHA.3824@TK2MSFTNGP10.phx.gbl...
>> Sorry for not getting back on this issue.  I will try your suggestions 
>> and get back to the group.
>>
>>
>> John
>>
>>
>>
>> "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message 
>> news:ODPDVmw%23EHA.1404@TK2MSFTNGP11.phx.gbl...
>>> Hmmm...
>>>
>>> An OfficeScan Corporate Edition (OSCE) client with Windows XP Service 
>>> Pack 2
>>> (SP2) is displayed with a red X mark on the OSCE Management Console 
>>> using
>>> Client/Server/Messaging Suite 2.0 for SMB (CSM-SMB 2.0)
>>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=22352&q=red+taskbar&qp=&qt=red+taskbar&qs=&r=23&c=22352&sort=0
>>>
>>> For reference...
>>> What are the status indicators in the OfficeScan Corporate Edition 
>>> client
>>> taskbar icon and what does each status mean?
>>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=12870&q=red+taskbar&qp=&qt=red+taskbar&qs=&r=2&c=12870&sort=0
>>>
>>>
>>> -- 
>>> Merv  Porter  [SBS MVP]
>>> ===================================
>>>
>>> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca>
>>> wrote in message news:uNMjfjr%23EHA.608@TK2MSFTNGP15.phx.gbl...
>>>> Hi John,
>>>>
>>>> Darn. When the officescan client first starts, the icon is red until 
>>>> the
>>>> application has loaded. It doesn't seem to be loading. Any errors in 
>>>> the
>>>> event logs on the workstation ?
>>>>
>>>> The following is a longshot, but may as well check:
>>>>
>>>> Has this workstation got xp sp2, with the xp firewall enabled ?
>>>>
>>>> If so, Start | Control Panel | Windows Firewall > Advanced tab.
>>>>
>>>> Click on the network connection being used (probably Local Area
>>> Connection)
>>>> when connected to the Officescan Server.
>>>> Click on Settings > services tab.
>>>> Is OfficeScanNT Listener listed, and is it checked (enabled) ?
>>>>
>>>> You do have other workstations that don't exhibit this behaviour, right 
>>>> ?
>>>>
>>>> -- 
>>>> Les Connor [SBS Community Member - SBS MVP]
>>>> -----------------------------------------------------------
>>>> SBS Rocks !
>>>>
>>>>
>>>> "John" <jk@rt.com> wrote in message
>>>> news:eaOSaPr%23EHA.3700@tk2msftngp13.phx.gbl...
>>>> > Les,
>>>> >
>>>> > I have done that 3 times.  After every successful reinstall my client
>>> will
>>>> > reboot and the icon goes to red.
>>>> >
>>>> > John
>>>> >
>>>> >
>>>> >
>>>> > "Les Connor [SBS Community Member - SBS MVP]" 
>>>> > <les.connor@DEL.cfive.ca>
>>>> > wrote in message news:ef6T1KS%23EHA.2568@TK2MSFTNGP11.phx.gbl...
>>>> >> Hi John,
>>>> >>
>>>> >> If it's only one client machine, then rather than troubleshoot you 
>>>> >> may
>>>> >> want to take the easy route and uninstall/reinstall the client. 
>>>> >> Remove
>>>> >> (delete) the client from the Officescan console after it's been
>>>> >> uninstalled on the client computer. For best results, restart the
>>> client
>>>> >> computer after uninstalling the Officescan client.
>>>> >>
>>>> >> -- 
>>>> >> Les Connor [SBS Community Member - SBS MVP]
>>>> >> -----------------------------------------------------------
>>>> >> SBS Rocks !
>>>> >>
>>>> >>
>>>> >> "John" <jk@rt.com> wrote in message
>>>> >> news:ubLY2AO%23EHA.3892@TK2MSFTNGP10.phx.gbl...
>>>> >>> Running latest version of Trend Micro SBS Suite on a SBS Premium 
>>>> >>> Box.
>>> I
>>>> >>> have a client that after he reboots his XP Pro PC his Trendmicro 
>>>> >>> icon
>>>> >>> turns from Blue to Red.  He can't activate it  and I have to 
>>>> >>> uninstall
>>>> >>> and reinstall it.  He has run HouseCall from the web and doesn't 
>>>> >>> show
>>>> >>> any viruses.   When I look at the Trand Micro console on the server 
>>>> >>> it
>>>> >>> shows a Red X on the PC.
>>>> >>>
>>>> >>> Does anyone have any suggestions?
>>>> >>>
>>>> >>> TIA
>>>> >>>
>>>> >>>
>>>> >>> John
>>>> >>>
>>>> >>>
>>>> >>>
>>>> >>>
>>>> >>
>>>> >>
>>>> >
>>>> >
>>>>
>>>>
>>>
>>>
>>
>>
>
>
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