Re: Clients Trendmicro disables after reboot

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From: John (jk_at_rt.com)
Date: 02/05/05 

Date: Fri, 4 Feb 2005 17:03:10 -0800

No resolution.

John

"John" <jk@rt.com> wrote in message
news:Ocqfbl7AFHA.3824@TK2MSFTNGP10.phx.gbl...
> Sorry for not getting back on this issue. I will try your suggestions and
> get back to the group.
>
>
> John
>
>
>
> "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
> news:ODPDVmw%23EHA.1404@TK2MSFTNGP11.phx.gbl...
>> Hmmm...
>>
>> An OfficeScan Corporate Edition (OSCE) client with Windows XP Service
>> Pack 2
>> (SP2) is displayed with a red X mark on the OSCE Management Console using
>> Client/Server/Messaging Suite 2.0 for SMB (CSM-SMB 2.0)
>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=22352&q=red+taskbar&qp=&qt=red+taskbar&qs=&r=23&c=22352&sort=0
>>
>> For reference...
>> What are the status indicators in the OfficeScan Corporate Edition client
>> taskbar icon and what does each status mean?
>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=12870&q=red+taskbar&qp=&qt=red+taskbar&qs=&r=2&c=12870&sort=0
>>
>>
>> --
>> Merv Porter [SBS MVP]
>> ===================================
>>
>> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca>
>> wrote in message news:uNMjfjr%23EHA.608@TK2MSFTNGP15.phx.gbl...
>>> Hi John,
>>>
>>> Darn. When the officescan client first starts, the icon is red until the
>>> application has loaded. It doesn't seem to be loading. Any errors in the
>>> event logs on the workstation ?
>>>
>>> The following is a longshot, but may as well check:
>>>
>>> Has this workstation got xp sp2, with the xp firewall enabled ?
>>>
>>> If so, Start | Control Panel | Windows Firewall > Advanced tab.
>>>
>>> Click on the network connection being used (probably Local Area
>> Connection)
>>> when connected to the Officescan Server.
>>> Click on Settings > services tab.
>>> Is OfficeScanNT Listener listed, and is it checked (enabled) ?
>>>
>>> You do have other workstations that don't exhibit this behaviour, right
>>> ?
>>>
>>> --
>>> Les Connor [SBS Community Member - SBS MVP]
>>> -----------------------------------------------------------
>>> SBS Rocks !
>>>
>>>
>>> "John" <jk@rt.com> wrote in message
>>> news:eaOSaPr%23EHA.3700@tk2msftngp13.phx.gbl...
>>> > Les,
>>> >
>>> > I have done that 3 times. After every successful reinstall my client
>> will
>>> > reboot and the icon goes to red.
>>> >
>>> > John
>>> >
>>> >
>>> >
>>> > "Les Connor [SBS Community Member - SBS MVP]"
>>> > <les.connor@DEL.cfive.ca>
>>> > wrote in message news:ef6T1KS%23EHA.2568@TK2MSFTNGP11.phx.gbl...
>>> >> Hi John,
>>> >>
>>> >> If it's only one client machine, then rather than troubleshoot you
>>> >> may
>>> >> want to take the easy route and uninstall/reinstall the client.
>>> >> Remove
>>> >> (delete) the client from the Officescan console after it's been
>>> >> uninstalled on the client computer. For best results, restart the
>> client
>>> >> computer after uninstalling the Officescan client.
>>> >>
>>> >> --
>>> >> Les Connor [SBS Community Member - SBS MVP]
>>> >> -----------------------------------------------------------
>>> >> SBS Rocks !
>>> >>
>>> >>
>>> >> "John" <jk@rt.com> wrote in message
>>> >> news:ubLY2AO%23EHA.3892@TK2MSFTNGP10.phx.gbl...
>>> >>> Running latest version of Trend Micro SBS Suite on a SBS Premium
>>> >>> Box.
>> I
>>> >>> have a client that after he reboots his XP Pro PC his Trendmicro
>>> >>> icon
>>> >>> turns from Blue to Red. He can't activate it and I have to
>>> >>> uninstall
>>> >>> and reinstall it. He has run HouseCall from the web and doesn't
>>> >>> show
>>> >>> any viruses. When I look at the Trand Micro console on the server
>>> >>> it
>>> >>> shows a Red X on the PC.
>>> >>>
>>> >>> Does anyone have any suggestions?
>>> >>>
>>> >>> TIA
>>> >>>
>>> >>>
>>> >>> John
>>> >>>
>>> >>>
>>> >>>
>>> >>>
>>> >>
>>> >>
>>> >
>>> >
>>>
>>>
>>
>>
>
>

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