Re: Remote Web Workplace Partially Works
From: Les Connor [SBS Community Member - SBS MVP] (les.connor_at_DEL.cfive.ca)
Date: 02/04/05
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Date: Thu, 3 Feb 2005 23:19:13 -0600
With ISA installed in integrated mode (the default), RRAS won't be an issue
so don't bother looking in there for the filter for port 4125. One would
look in ISA packet filters instead, and ensure the filter is correct and
enabled.
If you suspect ISA, then you can look in the packet filter logs and see if
4125 is logged as blocked.
We'll see what you can find tomorrow.
-- Les Connor [SBS Community Member - SBS MVP] ----------------------------------------------------------- SBS Rocks ! "Gary Cee" <GaryCee@discussions.microsoft.com> wrote in message news:A95B608F-7ADE-4A55-AD0C-B18620F6F3F7@microsoft.com... > Les, > > Thanks for the prompt response. I'll try what you say when back in the > office tomorrow. > > Server/network configuration info.: > > ISA is installed on the SBS server. > The SBS server has two NICs > There is no router > Cable modem has static IP & second NIC is set to the modem static IPs. > Second NIC connected directly to cable modem (via x-over cable) > All computers connect through 10/100 Mbps switch > > I selected Remote Web Service when I ran the Internet Wizard > > I suspected the KB might not be applicable for the reason you stated and > ditto for the Remote Connection Disk but I was looking for straws to grasp > at. Thanks again for your input. > > "Les Connor [SBS Community Member - SBS M" wrote: > >> Hi Gary, >> >> That KB probably doesn't apply, as your remote computer (the one at home) >> isn't behind ISA. The remote connection disk is for a VPN connection and >> that would just complicate things at this point. >> >> ** Do you have ISA server installed on your SBS, and does your SBS have >> two >> nics and a router? If not, please specify your configuration and >> topology. >> >> Assuming two nics and a router (with or without ISA) >> >> Run the Connect to the Internet Wizard on the SBS computer, making sure >> you >> select Remote Web Workplace in the web services configuration screen. >> >> Make sure you have port 4125 forwarded from your public IP address to the >> external IP address of your SBS (this is a router configuration). >> >> Try RWW again. >> >> Here are the horses mouth troubleshooting steps for SBS Standard (no >> ISA): >> >> .. Open Server Management and navigate to the Routing and Remote Access >> snap-in. >> >> .. Right-click NAT/Basic Firewall under IP Routing and select Properties. >> >> .. Click Services and Ports. >> >> .. Verify Remote Web Workplace is listed. If not, you can run CEICW to >> publish RWW, or you can >> >> manually open TCP port 4125 at RRAS. >> >> .. Verify TCP port 4125 is open at your hardware router or firewall. >> >> >> -- >> Les Connor [SBS Community Member - SBS MVP] >> ----------------------------------------------------------- >> SBS Rocks ! >> >> >> "Gary Cee" <GaryCee@discussions.microsoft.com> wrote in message >> news:D2AD38B2-3984-466D-AC7D-F2C2FF8B8B4A@microsoft.com... >> > Les, >> > >> > Responses to your questions: >> > >> > a) I opened port 4125 on the SBS server following the guidance of KB >> > article >> > 828053 >> > b) User permissions are set on the computers I'm trying to connect to. >> > c) Remote connection should be enabled on the wotkstations as I did use >> > the >> > wizard. >> > >> > I've logged in as Administrator and still can't connect to desktops. >> > >> > I made a Remote Connection Disk from the Server Management snap in and >> > tried >> > again to get the home machine to connect to network desktops - still no >> > luck. >> > The problem continues. >> > >> > Any more suggestions? >> > >> > Thanks. >> > >> > >> > "Les Connor [SBS Community Member - SBS M" wrote: >> > >> >> Hi Gary, >> >> >> >> This can be caused by several things. >> >> >> >> a) port 4125 TCP not being open/forwarded to the sbs. >> >> b) no user permissions on the computer(s) you're connecting to. >> >> c) remote connections not enabled on the workstation(s) - but should >> >> be >> >> set >> >> if you used the add computer wizard and /connectcomputer when setting >> >> up >> >> the >> >> workstation. >> >> >> >> How about if you log in to RWW as an administrator, can you connect to >> >> the >> >> server desktop ? If you can't get there either, it's likely the port >> >> issue. >> >> >> >> -- >> >> Les Connor [SBS Community Member - SBS MVP] >> >> ----------------------------------------------------------- >> >> SBS Rocks ! >> >> >> >> >> >> "Gary Cee" <GaryCee@discussions.microsoft.com> wrote in message >> >> news:49646171-BDC5-49E7-85F1-24CDAA0C3048@microsoft.com... >> >> >I am using SBS 2003 in my office and am trying to connect from home >> >> >to >> >> >the >> >> > SBS network using Remote Web Workplace. Home machine has WinXP >> >> > Media >> >> > Center >> >> > Edition (with SP2). I can connect to SBS using http:/xxx.xxx.xx.x >> >> > /remote >> >> > (where x's are static IP address on my office cable modem and can >> >> > logon >> >> > successfully. The server and workstation names show up correctly >> >> > when >> >> > I >> >> > select Connect to Server Desktops or Connect to Workstation Desktops >> >> > but I >> >> > can't actually connect. I receive the following message: >> >> > >> >> > "The client could not connect to the remote computer. Remote >> >> > connections >> >> > might not be enabled or the computer might be too bust to accept new >> >> > connections. It is also possible that network problems are >> >> > preventing >> >> > your >> >> > connection please try connecting again later. If the problem >> >> > continues >> >> > to >> >> > occur, contact your administrator." >> >> > >> >> > I've re-done the Web Workplace at the server several times but the >> >> > problem >> >> > persists. The home machine has the Windows firewall enabled. My >> >> > home >> >> > Internet connection is via a Linksys router. Disabling the Windows >> >> > and >> >> > router firewalls did not solve the problem. Likewise for reducing >> >> > the >> >> > security settings in IE. >> >> > >> >> > Home machine is running MS Office 2003 and I am using Outlook 2003. >> >> > OWA >> >> > works partially. Can see and delete my email on the server but can't >> >> > send >> >> > or >> >> > reply to messages. >> >> > >> >> > Any body know why the problem is occurring and how to resolve? >> >> > >> >> > Thanks. >> >> > >> >> > >> >> >> >> >> >> >> >> >>
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