RE: Remote Email on SBS 2003 Premium users Get forbidden Error
From: Bill Peng [MSFT] (v-bpeng_at_online.microsoft.com)
Date: 01/21/05
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Date: Fri, 21 Jan 2005 10:37:00 GMT
Hi Jason,
I understand the problem is that you're not able to use OWA to send and
read emails properly.
To clarify this problem, will you please collect some info for me?
1. What is the exact "forbidden" error message?
2. Does the issue happen on all clients?
3. Have you installed ISA server?
4. Can you make a screen shot of the problematic window and send it as an
attachment of the post?
If you encounter forbidden 403 error and you have installed ISA, the
following KB article may helps.
Secure OWA Publishing Behind ISA Server May Require Custom HTTP Header
http://support.microsoft.com/default.aspx?scid=kb;en-us;307347
If you're using Windows XP with Service Pack 2 as the client computer,
please follow these steps to configure pop-up blocker.
1. On the "Tools" menu, click "Pop-up Blocker", and then click "Pop-up
Blocker Settings".
2. In the "Address of Web site to allow" box, type the URL of the Outlook
Web Access Web site.
3. Click "Add", and then click "Close".
[Note] You can lower the Filter level. This enables some pop-up
advertisements to appear, but some Outlook Web Access functionality may no
longer work as expected. Additionally, you can turn off the Pop-up Blocker
in Internet Explorer. However, we do not recommend these actions.
If you're not using XP SP2 or there's no pop-up blocker, please also refer
to the following steps to clear cache from the client/IIS/ISA.
1. From the client computers:
a. In Internet Explorer, click Internet Options on the Tools menu.
b. Click the General tab, and then click Delete Files.
c. Click OK.
[Note:] It's important to ensure that no OWA connection is active or
attempted between the time you start clearing the cache files, and the time
you are finished clearing them (from all locations).
2. From the IIS server:
a. Clear the IIS server files: Go to your %windows%\IIS Temporary
Compressed Files directory *. Select all of the content in this directory
and delete it.
b. Go to a command prompt, type "iisreset".
3. From the ISA server:
a. Stop the Web Proxy service.
b. Locate the Urlcache folder.
c. From the multiple files in this folder, locate the *.cdat file in this
folder.
d. Delete the *.cdat file.
e. Start the Web Proxy service.
Please also refer to:
301471 How to Delete the Web Cache on Internet Security and Acceleration
Server
http://support.microsoft.com/?id=301471
I hope the above info helps.
If you have any update, please feel free to post back.
Have a nice day!
Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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>Thread-Topic: Remote Email on SBS 2003 Premium users Get forbidden Error
>thread-index: AcT+HN4xd7XRxIYJSzOr1MlDgD9Otg==
>X-WBNR-Posting-Host: 203.173.31.139
>From: "=?Utf-8?B?SmFzb24=?=" <Jason@discussions.microsoft.com>
>Subject: Remote Email on SBS 2003 Premium users Get forbidden Error
>Date: Wed, 19 Jan 2005 03:49:01 -0800
>Lines: 22
>Message-ID: <56864F84-8CE0-4398-9D52-D81D7FDF3F4A@microsoft.com>
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>
>I hope someone can help with this issue.
>When I log into our server via http://ip/exchange .
>I can see my Mailbox and read items but I cannot create anything or reply
or
>send emails. I can browse global address list and select recipient.
>But when I press send IE pops up an error FORBIDDEN.
>This is driving me nuts as no users can use remote email.
>
>We can however VPN into server and use Outlook 2003 then and it works
Fine.
>
>I think a contributing factor is that I have also installed Microsoft CRM
>and it is configured and running fne BUT we had no issues till this was
>installed.
>
>I cannot find anything specifically related to this error anywhere so far.
>
>I feel it's a permission Issue but I dont want to go blindly changing and
>editing permissions in the vain hope It works.
>
>Server is installed with all latest patches and everthing is upto date.
Even
>crm is patched.
>--
>Thanks in Advance
>
- Next message: bg: "Is SBS what I need?"
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- In reply to: Jason: "Remote Email on SBS 2003 Premium users Get forbidden Error"
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