RE: email stuck in outbox
From: Jerry zhao (v-jerryz_at_online.microsoft.com)
Date: Fri, 21 Jan 2005 09:08:05 GMT
Thanks for posting here!
>From the description, I understand that you run into the problem that your
sent mail move to your Outbox folder but do not really sent out. If I'm off
base, please let me know.
First of all, may I know that are there any error message or event log
related to this issue?
According to my experience, I'd like to recommend the following action plan:
1. If you still can send other mail regardless the stuck one, please
consider the following:
(a) If the message have been opened from your outbox?
If you open and close a message while it is still in your Outbox, you
change the status of the message and it is not sent. The message title will
no longer appear in italic formatting in the Outbox Messages view.
To return the message to Send status,, please perform the following
Open the message and click Send on the message toolbar. The message title
should become italicized in the Outbox Messages view. During the next
connection with the mail server Outlook should deliver the message.
(b) If you replied to message from old account
When you reply to an e-mail message within Outlook, Outlook tries to send
the reply by using the same account through which you originally received
the message. If the account in which you received the message no longer
exists in your Outlook profile or account settings, the message may not
leave your Outbox. This scenario is most likely to occur when you have old
mail delivered to an Inbox in a Personal Folders File (.pst) on your local
hard disk and you have changed mail accounts since you received the message.
The easiest way to resolve this issue is to move the message that is stuck
in your Outbox to your Inbox, create and address a new message, paste the
information from the message that is stuck in your Outbox to the new
message, and then send the new message. Outlook attempts to send the new
message from your current default e-mail account instead of the old account.
2. If you cannot send other mail either, please consider the following:
(a) If your outlook still work online? Test the connectivity between the
SBS server and This workstation
(b) Do you have any outdated or incompatible add-in ?
(c). If the other users have the same issue?
(d) Have you checked that are there any corrupts of your personal folder?
To do so:
###1. If the Folder List is not visible, click Folder List on the View menu
while displaying the Inbox.
###2. Right-click the Personal Folders icon in the Folder List, click
"Properties For 'Personal Folders,'" and on the General tab click Advanced.
Write down the path and name of your .pst file. Click Cancel twice to close
the dialog boxes.
###3. Quit Outlook.
###4. Click Start, point to Programs, point to Accessories, point to System
Tools, and then click Inbox Repair Tool.
NOTE: If Inbox Repair Tool does not appear on the System Tools menu, click
Start, point to Find, click Files or Folders and search for Scanpst.exe.
Double-click to run the found program.
###5. In the Inbox Repair Tool, click Browse and select your Personal Store
file (.pst), recorded in step 2.
###6. Click Start to begin scanning your file.
###7. When you are finished with the Inbox Repair Tool, restart Outlook.
###8. Copy the contents of the message stuck in your Outbox and paste it
into a new message.
###9. Delete the original message and try sending the new message.
(e). Create a new exchange profile on Workstation and try again.
Hope the above information helps.
Please feel free to let me know if you have any questions or if you need
This issue could also be caused by Outlook, I would also suggest you to
post this issue in the Outlook Newsgroup for more information.
Have a nice day!
Jerry Zhao (MSFT)
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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