Re: External Fax Modem - Event ID 32092
From: Franz Leu (franz.leu._at_spam_removal.norfolk.ch)
Date: 01/21/05
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Date: Fri, 21 Jan 2005 08:57:15 +0100
For re-installing after uninstall be sure to use method 2 (SBS Setup).
With method 1 the faxservice will not be integrated "SBS-like" and you
will miss the option to route to companyweb.
Franz
""Bill Peng [MSFT]"" <v-bpeng@online.microsoft.com> schrieb im
Newsbeitrag news:HFDPZn3$EHA.4044@cpmsftngxa10.phx.gbl...
> Hi Greg,
>
> I understand the problem is that event error 32092 appears and the
> modem is
> not able to receive fax properly. If I misunderstood your concern,
> please
> don't hesitate to let me know.
>
> Will you please let me know when the incoming fax modem problem
> starts to
> happen? After you install SBS server or recently? Please also let me
> know
> whether all faxes failed.
>
> Regarding to the Event log error information, are there other related
> error
> messages in the Event Viewer?
>
> Based on my research, I'd like to provide you with the following
> suggestions.
>
> Suggestion 1. Change Ring.
>
> I understand that you've configured the "Rings before answering" to
> 2.
> Please change it to a higher value, such as 4, and test the issue
> again.
>
> Please let me know whether the issue persists after you set the value
> to a
> higher value.
>
> Suggestion 2. Try another Modem.
>
> I found that many fax issues with event error 32092 are caused by
> corrupted
> modem or driver. If you would, please change another modem, install
> appropriate driver, re-configure the fax settings, and test the new
> incoming fax modem again.
>
> [Note] We've some similar issues which also reported the 32092 errors
> with
> the incompatible faxmodem. Most of them are caused by the driver
> corruption
> and the line noise. Can you uninstall and reinstall the driver for
> this
> external fax card for testing purposes? I also recommend you to
> contact the
> modem manufacturer to check whether it is compatible with Windows
> Server
> 2003.
> HCL:
> http://www.microsoft.com/whdc/hcl/default.mspx.
>
> Suggestion 3. Reinstall Fax Services.
>
> If the problem persists, please try reinstall the Fax service.
>
> You can try both methods below:
>
> Method 1.
> 1. Access Add/Remove Programs, Add/Remove Windows Components, uncheck
> 'Fax
> Services' to uninstall it.
> 2. Once it is uninstalled, access Add/Remove Programs to reinstall
> it.
>
> Method 2.
> 1. Access 'Windows SBS 2003 setup' in Add/Remove Programs, proceed to
> the
> 'Component Selection' page, and then Remove 'Fax Services'.
> 2. Access 'Windows SBS 2003 setup' in Add/Remove Programs, proceed to
> the
> 'Component Selection' page, and then Install 'Fax Services'.
>
> I hope the above info helps.
>
> If you have any update, please feel free to post back.
>
> Have a nice day!
>
> Bill Peng
> MCSE 2000, MCDBA
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader
> so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> Bill Peng
> MCSE 2000, MCDBA
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader
> so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> --------------------
>>Thread-Topic: External Fax Modem - Event ID 32092
>>thread-index: AcT+KkrWtMEGZpdDQmSauwEu9TBxgA==
>>X-WBNR-Posting-Host: 81.138.17.188
>>From: "=?Utf-8?B?QUM=?=" <AC@discussions.microsoft.com>
>>Subject: External Fax Modem - Event ID 32092
>>Date: Wed, 19 Jan 2005 05:25:07 -0800
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>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>I have a Win2k3 server with an external U.S. Robotics 56K Fax Modem.
>>
>>Some faxes that are sent to us are received and sent through as
>>expected.
>>However a large amount give the Event ID 32092 with the message "The
>>Fax
>>service failed to receive a fax. From: . CallerId: . To: <RECIPIENT
> REMOVED>.
>>Pages: 0. Device Name: U.S. Robotics 56K FAX EXT."
>>
>>Occasionally the sender's number is available: "The Fax service
>>failed to
>>receive a fax. From: <SENDER'S NUMBER REMOVED>. CallerId: . To: SM
> Tankers.
>>Pages: 0. Device Name: U.S. Robotics 56K FAX EXT."
>>
>>The only help I have found so far is from Microsoft's Knowledge Base
>>"You
>>cannot receive some faxes and Event ID 32091 and Event ID 32092 are
>>logged
> on
>>an SBS 2000-based computer" at
>>http://support.microsoft.com/default.aspx?scid=kb;en-us;839501.
>>This suggests setting the modem's 'Rings before answering' setting to
>>2,
>>which I have now done but the problem still exists.
>>
>>Any help on this would be gratefully received.
>>
>
- Next message: SuperGumby [SBS MVP]: "Re: What's the CA if SBS Certificate Services are not installed?"
- Previous message: Charles Yang [MSFT]: "RE: LocalSetting"
- In reply to: Bill Peng [MSFT]: "RE: External Fax Modem - Event ID 32092"
- Messages sorted by: [ date ] [ thread ]
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