RE: External Fax Modem - Event ID 32092
From: Bill Peng [MSFT] (v-bpeng_at_online.microsoft.com)
Date: 01/21/05
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Date: Fri, 21 Jan 2005 05:26:54 GMT
Hi Greg,
I understand the problem is that event error 32092 appears and the modem is
not able to receive fax properly. If I misunderstood your concern, please
don't hesitate to let me know.
Will you please let me know when the incoming fax modem problem starts to
happen? After you install SBS server or recently? Please also let me know
whether all faxes failed.
Regarding to the Event log error information, are there other related error
messages in the Event Viewer?
Based on my research, I'd like to provide you with the following
suggestions.
Suggestion 1. Change Ring.
I understand that you've configured the "Rings before answering" to 2.
Please change it to a higher value, such as 4, and test the issue again.
Please let me know whether the issue persists after you set the value to a
higher value.
Suggestion 2. Try another Modem.
I found that many fax issues with event error 32092 are caused by corrupted
modem or driver. If you would, please change another modem, install
appropriate driver, re-configure the fax settings, and test the new
incoming fax modem again.
[Note] We've some similar issues which also reported the 32092 errors with
the incompatible faxmodem. Most of them are caused by the driver corruption
and the line noise. Can you uninstall and reinstall the driver for this
external fax card for testing purposes? I also recommend you to contact the
modem manufacturer to check whether it is compatible with Windows Server
2003.
HCL:
http://www.microsoft.com/whdc/hcl/default.mspx.
Suggestion 3. Reinstall Fax Services.
If the problem persists, please try reinstall the Fax service.
You can try both methods below:
Method 1.
1. Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax
Services' to uninstall it.
2. Once it is uninstalled, access Add/Remove Programs to reinstall it.
Method 2.
1. Access 'Windows SBS 2003 setup' in Add/Remove Programs, proceed to the
'Component Selection' page, and then Remove 'Fax Services'.
2. Access 'Windows SBS 2003 setup' in Add/Remove Programs, proceed to the
'Component Selection' page, and then Install 'Fax Services'.
I hope the above info helps.
If you have any update, please feel free to post back.
Have a nice day!
Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Thread-Topic: External Fax Modem - Event ID 32092
>thread-index: AcT+KkrWtMEGZpdDQmSauwEu9TBxgA==
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>From: "=?Utf-8?B?QUM=?=" <AC@discussions.microsoft.com>
>Subject: External Fax Modem - Event ID 32092
>Date: Wed, 19 Jan 2005 05:25:07 -0800
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>
>I have a Win2k3 server with an external U.S. Robotics 56K Fax Modem.
>
>Some faxes that are sent to us are received and sent through as expected.
>However a large amount give the Event ID 32092 with the message "The Fax
>service failed to receive a fax. From: . CallerId: . To: <RECIPIENT
REMOVED>.
>Pages: 0. Device Name: U.S. Robotics 56K FAX EXT."
>
>Occasionally the sender's number is available: "The Fax service failed to
>receive a fax. From: <SENDER'S NUMBER REMOVED>. CallerId: . To: SM
Tankers.
>Pages: 0. Device Name: U.S. Robotics 56K FAX EXT."
>
>The only help I have found so far is from Microsoft's Knowledge Base "You
>cannot receive some faxes and Event ID 32091 and Event ID 32092 are logged
on
>an SBS 2000-based computer" at
>http://support.microsoft.com/default.aspx?scid=kb;en-us;839501.
>This suggests setting the modem's 'Rings before answering' setting to 2,
>which I have now done but the problem still exists.
>
>Any help on this would be gratefully received.
>
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