RE: Workstations Lock Up

From: Bill Peng [MSFT] (v-bpeng_at_online.microsoft.com)
Date: 01/21/05 

Date: Fri, 21 Jan 2005 04:07:49 GMT

Hi Nick,

I understand the issue to be as follows:

After you remove the smart card from the client computer and leave it for
hours, it hangs and you have to reboot the computer. If I'm out of base,
please feel free to let me know.

Based on your description, it seems to be a pure client issue. Will you
please answer a few questions before troubleshoot this issue?

1. Did the issue happen on all clients?
2. What is the OS of the clients?
3. If you use classic logon instead of the Smart Card logon, will the issue
be reproduced?

Suggestion 1. Power Options.

1. Open Control Panel and open Power Options.
2. Change the Power schemes to "Always On" (You can also prevent the system
from going to standby or hibernate manually).
3. Test the issue again.

Suggestion 2. Clean Boot.

1. Click Start->Run...->type msconfig and press Enter
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items
4. Click OK and choose Restart
5. After reboot, check whether the problem still occurs
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

Refer to: 310353 - How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310353

[Note] Please make sure that all drivers are compatible with the client
computer.

Have a nice day!

Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support
 
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>Thread-Topic: Workstations Lock Up
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>From: "=?Utf-8?B?Tmljaw==?=" <Nick@discussions.microsoft.com>
>Subject: Workstations Lock Up
>Date: Tue, 18 Jan 2005 18:55:03 -0800
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>Have implemented smart cards on one of the workstations, on a server 2003
>environment, and we are finding that if the card is removed to l*** the
PC,
>and left over night, in the morning the computer has frozen, and will only
>work again once restarted. the DHCP lease time was set for one day, but
that
>has been changed to 2 days, but i dont think this is the issue. What would
>cause this to happen?
>event logs on the workstation say:
>
>Event Type: Error
>Event Source: Smart Card Logon
>Event Category: None
>Event ID: 7
>Date: 19/01/2005
>Time: 9:48:34 AM
>User: N/A
>Computer: DEV6
>Description:
>The description for Event ID ( 7 ) in Source ( Smart Card Logon ) cannot
be
>found. The local computer may not have the necessary registry information
or
>message DLL files to display messages from a remote computer. You may be
able
>to use the /AUXSOURCE= flag to retrieve this description; see Help and
>Support for details. The following information is part of the event: An
>internal error occurred.
>
>------------------
>
>and:
>
>Event Type: Error
>Event Source: SCardSvr
>Event Category: None
>Event ID: 304
>Date: 18/01/2005
>Time: 11:42:02 PM
>User: N/A
>Computer: DEV6
>Description:
>Service Monitor failed to start service thread: Not enough storage is
>available to process this command.
>
>For more information, see Help and Support Center at
>http://go.microsoft.com/fwlink/events.asp.
>
>
>-------------
>these happen frequently throughout the night/ day before logon, when the
>machine is not in use.
>