Re: OWA still hanging at logon
From: Darren (mscordeo_at_yahoo.com)
Date: 01/20/05
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Date: Thu, 20 Jan 2005 08:34:21 -0800
See my response to questions below. Thank you for your response. At least now I can logon once with the intranet befor I have to run iisreset.
"Jerry zhao (MSFT)" <v-jerryz@online.microsoft.com> wrote in message news:C7pJkbs$EHA.2732@cpmsftngxa10.phx.gbl...
> Hi Darren,
>
> Thanks for posting here.
>
> From the description, I understand that your issue is that you cannot
> access OWA and it always stops at the logon screen. If I'm off base, please
> let me know.
>
> Please help to confirm the following:
>
> - Does the issue happen for all user accounts or just for a specific
> account? All users
>
> - Are you using the OWA in the Internet or Intranet? Both
>
> - Have any user accounts successfully accessed the OWA? No
>
> - Do you have Exchange 2003 SP1 installed? Yes
>
> - From a workstation, can you log on to the domain as a regular user? If
> so, can you access OWA as that user on the workstation? Yes I can logon as a user, No I cannot logon to OWA
>
> - Were the users created via the Add User Wizard? Add the users to the
> Administrators group, does the issue still occur? Users were existing AD members. I upgraded from SBS 2K to SBS2K3 Premium
>
> - Is OWA enabled for the users? To verify this, go to Server Management,
> Users, User Properties, Exchange Features and OWA under Protocols. OWA is enabled for the users
>
> - Are the users restricted to log on to only specific workstations? To
> check this, go to Server Management, Users, User Properties, Account and
> Log on to. If it is set to "The following computers", change it to "All
> computers" and have a try. They are set to All Computers
>
> - If you disable Forms Based Authentication, does OWA works internally? Yes, but just once then I have to reset IIS to do it again
>
>
> To disable Exchange Forms Based Authentication:
>
> 1. Open Exchange System Manager.
> 2. Expand Server, <server name>, Protocols, HTTP
> 3. Right-click Exchange Virtual Server, Properties. Settings tab.
> 4. Uncheck Enable Forms Based Authentication. Click OK.
> 5. Go to a command prompt, type "iisreset" and press ENTER.
>
> - Do you have 831464 installed? After it is installed, make sure you clear
> %windir%\IIS Temporary Compressed Files, IE cache as well as ISA cache if
> you are using SBS 2003 premium. It is installed, and yes I have the Premium edition
>
> Detailed steps:
>
> 1. Download and apply the 831464 update:
>
> 831464 FIX: IIS 6.0 Compression Corruption Causes Access Violations
> http://support.microsoft.com/?id=831464
>
> 2. Clear the cached, compressed copy of the affected files on the SBS
> server:
>
> A. Clear the IIS server files:
>
> *. Go to your %windows%\IIS Temporary Compressed Files directory
> *. Select all of the content in this directory and delete it.
>
> B. Go to a command prompt, type "iisreset".
>
> 3. If you have ISA installed on the SBS server, take the following steps to
> clear the ISA cache. ISA not installed, have other Firewall system
>
> A. Stop the Web Proxy service.
> B. Locate the Urlcache folder.
> C. From the multiple files in this folder, locate the *.cdat file in this
> folder.
> D. Delete the *.cdat file.
> E. Start the Web Proxy service.
>
> Related Knowledge Base article:
>
> 301471 How to Delete the Web Cache on Internet Security and Acceleration
> Server
> http://support.microsoft.com/?id=301471
>
> 4. You should also delete the cached files on the client to make sure that
> the corrupted files from the cache are not used. To do so, follow these
> steps:
>
> A. In Internet Explorer, click Internet Options on the Tools menu .
> B. Click the General tab, and then click Delete Files.
> C. Click OK.
>
> - Compare the email addresses in the E-mail Addresses tab in the user
> account properties between users that can log in and those that can''t.
>
> If you have any questions or concerns please let me know. I'm looking
> forward to hearing from you.
>
>
> Have a nice day!
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
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