Re: Alternative hardware solution to Brooktrout Fax boards?

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Phil (Phil_at_phil.com)
Date: 01/13/05 

Date: Thu, 13 Jan 2005 10:29:37 -0500

Susan,

I emailed you the addresses and a little more info.

And Les,

I agree that the hardware itself is very good. I've had no problem on that
end of this issue. It has solved many of the problems I was previously
running into, but the drivers for the board have also created this other
issue that has ultimately done more harm than good.

Phil

"Les Connor [SBS Community Member - SBS MVP]" <les.connor@DEL.cfive.ca>
wrote in message news:eFKpCPS%23EHA.2156@TK2MSFTNGP10.phx.gbl...
>I agree.
>
> I've got three SBS2k3 boxes running brooktrout trufax 200 boards. Two use
> 3rd party network fax applications, and one uses the SBS (windows) shared
> fax. While there are certainly differences between the feature sets of the
> applications, this doesn't affect the reliability of the brooktrout
> hardware - I find them to be excellent in all cases, and heads and
> shoulders above faxmodems.
>
> --
> Les Connor [SBS Community Member - SBS MVP]
> -----------------------------------------------------------
> SBS Rocks !
>
>
> "Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]" <sbradcpa@pacbell.net>
> wrote in message news:e0%23pHiR%23EHA.2876@TK2MSFTNGP12.phx.gbl...
>> Phil darlin.... okay you need to get back into the partner newsgroup and
>> keep working with MS on this issue. These devices are on the official
>> hardware list. They are totally supported hardware devices.
>>
>> Get back into the DA newsgroup and follow up with Eric. If that sucker
>> is on the HCL... Microsoft will work with you and the vendor and get this
>> working.
>>
>> Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] wrote:
>>> Yo Phil
>>>
>>> Microsoft Windows Server Catalog: Brooktrout TR114 Fax Boards - An
>>> Intelligent Fax Solution for Microsoft Windows Server 2003:
>>> http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=detail&pgn=2b3f6ca1-00f4-9faa-89e2-c41959ef28d3
>>> Microsoft Windows Server Catalog: Brooktrout TruFax Boards - An
>>> Intelligent Fax Solution for Microsoft Windows Server 2003:
>>> http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=detail&pgn=4e890e13-634e-a035-3ee3-2702b4244e19
>>> This is a bunch of poppy***... if they have the designed for Server
>>> 2003 logo then they HAVE to support SBS. We're normal server under the
>>> hood.
>>>
>>> Gimme those vendor email addresses... we gotta have a talk with those
>>> guys.
>>>
>>> Phil wrote:
>>>
>>>> Susan,
>>>>
>>>> Here are the people I spoke with:
>>>> Eric Sun - over in the MS SBS Private Forum (first brought the issue to
>>>> my attention)
>>>> Eric Fossitt - Brooktrout Tech Support (confirmed that there is an
>>>> issue)
>>>> Jennifer Selman - Brooktrout Sales Rep. (assured me there were no
>>>> issues prior to purchase)
>>>>
>>>> Let me know if you need any more information Susan. I've been working
>>>> these people for a couple weeks. Jennifer to my knowledge is out of
>>>> the office this week. Also, as I said this problem is with the
>>>> Brooktrout FSP I believe, so it is not limited to the Trufax boards -
>>>> it also affects the TR114 as well. Keep me posted and I will do the
>>>> same if I make any headway.
>>>>
>>>> Thanks,
>>>> Phil
>>>>
>>>> "Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]" <sbradcpa@pacbell.net>
>>>> wrote in message news:%23SKlk1O%23EHA.1260@TK2MSFTNGP12.phx.gbl...
>>>>
>>>>> Phil.. What the person you spoke with?
>>>>>
>>>>> I've already had to beat up GFI for saying we were "non standard" and
>>>>> got that resolved, and I'm more than willing to get these vendors to
>>>>> resolve this faster.
>>>>>
>>>>> Phil wrote:
>>>>>
>>>>>> Does anyone know of a good alternative to Brooktrout fax boards? I
>>>>>> was previously running four USR Courier V.Everythings on my SBS.
>>>>>> Since these are data/fax modems there were a few major clients that
>>>>>> were unable to successfully fax to us due to incompatibility issues.
>>>>>> I heard that Brooktrout boards were the way to go when it comes to a
>>>>>> hardware faxing solution to use in conjunction with the Microsoft
>>>>>> Shared Fax Service. Well I went that route and purchased a Brooktrout
>>>>>> Trufax 200 board to test. I had it up and running in no time and
>>>>>> then the problems began...
>>>>>>
>>>>>> FOR THOSE WHO ARE CONSIDERING USING BROOKTROUT BOARDS HEED THIS:
>>>>>> After speaking with Microsoft and Brooktrout tech support, it was
>>>>>> brought to my attention that there is an issue with the Brooktrout
>>>>>> FSP. The issue causes the fax service to lock up and stop picking up
>>>>>> calls. This behavior is usually indicated by one of the channels
>>>>>> being stuck in "Receiving" on page 1. The only way to "resolve" this
>>>>>> issue is to reboot the server - for us this is obviously not a viable
>>>>>> solution. The tech I talked to at Brooktrout said that this issue
>>>>>> has been going on for well over 6 months. He said it was present in
>>>>>> the implementation of the 2000 Shared Fax. This is obviously not an
>>>>>> issue that they are concerned about resolving in a reasonable amount
>>>>>> of time. Their only other suggestion was to try one of the other
>>>>>> "LAN Faxing" applications which they do not have problems with. This
>>>>>> obviously incurs additional costs and seemingly forces us to support
>>>>>> their other business partners.
>>>>>>
>>>>>> So for those of you looking at Brooktrout as a possible solution to
>>>>>> use with the Shared Fax Service, you will probably want to look
>>>>>> elsewhere like I am unless you're willing to shell out hundreds of
>>>>>> additional dollars to purchase another LAN faxing application like
>>>>>> GFI Faxmaker or Zetafax.
>>>>>>
>>>>>> Does anyone have a suggestion for a faxing hardware solution to use
>>>>>> in conjunction with Shared Fax other than Brooktrout or the USR
>>>>>> Courier V.Everythings? I'd appreciate it.
>>>>>>
>>>>>> Thanks,
>>>>>> Phil
>>>>
>>>>
>>>>
>>>>
>
>

Quantcast