Re: SBS Offer Remote Assistance Not Working
From: Raven_Maddox (RavenMaddox_at_discussions.microsoft.com)
Date: 12/31/04
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Date: Thu, 30 Dec 2004 19:25:05 -0800
Well, I'm still curious about why Remote Access wont work correctly. There
must be some kind of port open or listening program for it to attempt to
Assist my server to get as far as listing usernames... a responce I have
never seen when trying to connect from to server to someone else. I've worked
on this problem too long to just give up, but you did offer me a better
answer more suited to my needs and wants. Now I remember that it was some
version of VNC running on the terminals at my old job. Thanks very much for
the tip.
I purchased http://www.realvnc.com Enterprise program and it works great.
There is still some connectivity problem between my computers beacuse its
built-in scanners couldnt recognize each other as having itself installed,
yet when I try to connect to the IP itself of the workstation it works
perfectly. This entire problem with remote access may turn out to be a
cableing problem. I've also recently invested in some Cat6 wire to re-run my
office. Hopefully that will fix some of the seemingly netsplits that occur
between cubicles (my Dimension 2400 with an after-market Intel gigabit NIC
will sometimes lose its DNS settings only to regain them about 30 secons
later... strange)
You lost me on your responce about DNS2GO
But thank you again for the VNC reference and I'll keep you informed If /
When i ever discover the Remote Assistant problem.
"Merv Porter [SBS-MVP]" wrote:
> I think Remote Assistance will alway display a "request for permission" on
> the target computer.
>
> If you want another solution, try VNC. I use this at several clients as a
> "backup" means of remote control/remote assistance in addition to the
> standard RDP sessions. You'll need to install the VNC service on the target
> PCs and the VNC viewer on your computer. Then, for security, VPN into the
> target domain and fire up VNC viewer on your machine. VNC defaults to a
> "shared session" where you can interact with the target workstation (no
> permission request is made of the user). The "shared session" checkbox can
> be disabled before starting the VNC session if you want to just "look over
> their shoulder" and not gain access to the target computer.
>
> I use TightVNC, ver. 1.2.9
> http://www.tightvnc.com/download.html
>
> Works pretty well but there are some issues. For one, it has slower screen
> re-writes than Remote Assistance. Another is that it will "black screen" if
> you use it after an RDP session, because of the way Remote Desktop (Terminal
> Services) handles video. At that point, a reboot of the target workstation
> will set things straight again and let VNC connect correctly. I haven't
> found a way around this reboot.
>
> I can't hardly believe that DNS2GO is the problem here (but I guess stranger
> things have happened). I'm using DynDNS at an SBS 2000 customer and I can
> VPN and fire up RDP sessions with not problem. Now, I'm running XP SP1 on
> my computer so maybe your issue is related to SP2. Then again, you say this
> only happens with DNS2GO connections. I wonder if their ISP could be
> blocking something?
>
> --
> Merv Porter [SBS MVP]
> ===================================
> "Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in message
> news:B7AC5104-2B52-4373-A101-962EE6561F38@microsoft.com...
> > I am going to scream now.....
> > From the server I still cannot Offer Remote Assistance without getting the
> > error "Access ... .. disabled by administrator"
> > ...
> > I had checked all this before, but I reread thru the article and checked
> my
> > settings once again...
> > From the workstation, logged on as administrator, I can offer assistance
> to
> > the server and it comes up so quick its not even funny. WHY OH WHY?!?
> > I cant imagine what setting or where it may be that is causing this...
> >
> > I just discovered that from the server I can offer assistance to the
> server
> > and it comes up... it must be something on the workstation still...
> ARRGGH!!
> > Please help!
> >
> > When this is all over I'm going to have to reinstall the workstation to
> get
> > its policy settings back, I'm sure.
> > I've also noticed that when it does work it still asks for permission. Is
> > there a way around this or am I going to have to look for another
> solution.
> > Thanks.
> >
> > "Merv Porter [SBS-MVP]" wrote:
> >
> > > Ok... a long shot:
> > >
> > > http://www.winntmag.com/Article/ArticleID/39531/39531.html
> > > "The reason why you guys get this error message is that group policy has
> to
> > > be applied to the TARGET machine not to the computer that you are trying
> to
> > > send "Remote Assistance" request from. If you set "Offer Remote
> Assistance"
> > > (Solicited Remote Assistance can be left alone) to "enable" in Group
> Policy
> > > of TARGET computer it will work just fine. Don't forget to close and
> open
> > > again "Offer Remote Assistance" Wizard in Help and Support Center after
> you
> > > have made changes to group policy, otherwise it's not going to work. "
> > > --
> > > Merv Porter [SBS MVP]
> > > ===================================
> > >
> > > "Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in message
> > > news:1CBFB2B4-3FFA-4607-BCB8-7D2931CA628D@microsoft.com...
> > > > Yes. This service is running on my server and the workstation I'm
> trying
> > > to
> > > > connect to.
> > > >
> > > > ~RaVeN~
> > > >
> > > > "Merv Porter [SBS-MVP]" wrote:
> > > >
> > > > > Do you have "Remote Desktop Help Session Manager" service started on
> the
> > > > > machine offering the remote assistance?
> > > > >
> > > > > --
> > > > > Merv Porter [SBS MVP]
> > > > > ===================================
> > > > >
> > > > > "Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in
> message
> > > > > news:81F07DD6-42BB-4DCD-898D-9C840C10E74B@microsoft.com...
> > > > > > Thats where I am already. The screen comes up and I have the
> option of
> > > > > > entering an IP or computer name on my local network. When I try to
> > > connect
> > > > > > the error
> > > > > > "Access to the requested resource has been disabled by your
> > > administrator"
> > > > > > based on the wording I would think that this is some setting
> within
> > > SBS
> > > > > that
> > > > > > I am unfamiliar with and needs to be set. All group policy on the
> > > local
> > > > > > machine, the workstation I am trying to connect to, has been set
> to
> > > allow
> > > > > > remote control, and allow unsoilicited assistance, with my
> specific
> > > user,
> > > > > the
> > > > > > group 'domain users', and the group 'administartors' as well as
> the
> > > local
> > > > > > 'administrators' group given access.
> > > > > > these settings are changed on the machine you wish to connect to
> by
> > > > > > 1- Start-Run- 'gpedit.msc'
> > > > > > 2- look under "Local Computer Policy\Computer
> > > Configuration\Administrative
> > > > > > Templates\System\Remote Assistance"
> > > > > >
> > > > > > Everything should be working... I'm betting its gonna be something
> > > > > > ridiculously simple in the end... any ideas??
> > > > > >
> > > > > > maybe there is another setting I am missing somewhere, but I kinda
> > > feel
> > > > > that
> > > > > > it is on the SBS box.
> > > > > >
> > > > > > "Merv Porter [SBS-MVP]" wrote:
> > > > > >
> > > > > > > Is this what you want (see posts from Bill Sanderson)?
> > > > > > >
> > > > > > >
> > > > >
> > >
> http://groups-beta.google.com/group/microsoft.public.windowsxp.work_remotely/browse_frm/thread/9a0317463ca4819a/1e202362f2035f1a?q=offer+remote+assistan
> ce+sbs+2003+hcp:%2F%2FCN&_done=%2Fgroups%3Fq%3Doffer+remote+assistance+sbs+2
> 003+hcp:%2F%2FCN%26hl%3Den%26lr%3D%26sa%3DN%26tab%3Dwg%26&_doneTitle=Back+to
> +Search&&d#1e202362f2035f1a
> > > > > > >
> > > > > > > Create shortcut icon on server for with target location...
> > > > > > >
> > > > > > >
> > > > >
> > >
> hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assist
> > > > > > > ance/Escalation/Unsolicited/Unsolicitedrcui.htm
> > > > > > >
> > > > > > > --
> > > > > > > Merv Porter [SBS MVP]
> > > > > > > ===================================
> > > > > > > "Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in
> > > message
> > > > > > > news:C615014E-D5FB-44B6-BFA1-6F20A2419126@microsoft.com...
> > > > > > > > Someone out there please help me. I've read everything I can
> find
> > > and
> > > > > > > nothing
> > > > > > > > I do makes Offer Remote Assistance work unsolicited. The
> > > workstations
> > > > > can
> > > > > > > > request assistance and I can accept and then they can grant me
> > > > > control,
> > > > > > > but I
> > > > > > > > want it to work from my server unsolicited, I guess like a
> > > shadowing
> > > > > > > feature.
> > > > > > > > When I worked up north our helpdesk could do it all the time
> and
> > > > > > > everything I
> > > > > > > > see about SBS 2003 Premium says I can do it here on my
> company's
> > > local
> > > > > > > > network. No firewalls are running, I've run rpedit.msc on the
> > > station
> > > > > I'm
> > > > > > > > trying to connect to, stopping short only of adding the (show
> > > helper)
> > > > > user
> > > > > > > > everyone. My Domain Admins and users are members of the
> > > workstations
> > > > > > > > administrators group. Everything on the workstation seems to
> be
> > > set
> > > > > > > correctly
> > > > > > > > yet when I try to use this service from my server I get the
> error
> > > > > > > >
> > > > > > > > Remote Assistance -- Web Page Dialog
> > > > > > > >
> > > > > > > > Access to the requested resource has been disabled by your
> > > > > administrator.
> > > > > > > >
> > > > > > > >
> > > > > > > > Now, if I try to Offer Remote Assistance from another
> workstation
> > > I
> > > > > get a
> > > > > > > > flat out Permission Denied.
> > > > > > > > All workstations are XP Pro sp2.
> > > > > > > > Any ideas and all help will be greatly appreciated. Thanx.
> > > > > > > >
> > > > > > > > --
> > > > > > > > ...Of all the things I've lost, I miss my mind the most...
> > > > > > > >
> > > > > > > > ~RaVeN~
> > > > > > >
> > > > > > >
> > > > > > >
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>
- Next message: Ushpuppy....: "Re: What CD Media is supposed to come with SBS 2003 Premium"
- Previous message: magellan: "Re: newbie e-mail server setup"
- In reply to: Merv Porter [SBS-MVP]: "Re: SBS Offer Remote Assistance Not Working"
- Next in thread: Raven_Maddox: "Re: SBS Offer Remote Assistance Not Working"
- Messages sorted by: [ date ] [ thread ]
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