Re: SBS Offer Remote Assistance Not Working
From: Raven_Maddox (RavenMaddox_at_discussions.microsoft.com)
Date: 12/31/04
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Date: Thu, 30 Dec 2004 16:33:02 -0800
now heres something wierd that may help us troubleshoot the problem...
On my server I right clicked My Computer and disabled remote assistance.
I also disabled remote assistance under group policy (gpedit.msc)
yet when I try Offer remote assistance to the server the screen changes and
says connected... several users are logged on, select who you want to
assist... (let me remind you that I have never seen this screen before in
relation to any of my other computers) When I click start remote assistance
It says a program could not start... so the disabling worked... the deal is
that SOMETHING is stopping the original connection. Group policy stops the
Assistance connection, but the inital connection that offers you the choice
of users to assist is controlled by something else entirely. Its not a
network / tcp/ip problem since it worked perfectly fine from the workstation
to the server... its more of a service or program not started or something
needing to be reregistered on the workstation...
maybe this will give you a few more ideas
"Merv Porter [SBS-MVP]" wrote:
> Ok... a long shot:
>
> http://www.winntmag.com/Article/ArticleID/39531/39531.html
> "The reason why you guys get this error message is that group policy has to
> be applied to the TARGET machine not to the computer that you are trying to
> send "Remote Assistance" request from. If you set "Offer Remote Assistance"
> (Solicited Remote Assistance can be left alone) to "enable" in Group Policy
> of TARGET computer it will work just fine. Don't forget to close and open
> again "Offer Remote Assistance" Wizard in Help and Support Center after you
> have made changes to group policy, otherwise it's not going to work. "
> --
> Merv Porter [SBS MVP]
> ===================================
>
> "Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in message
> news:1CBFB2B4-3FFA-4607-BCB8-7D2931CA628D@microsoft.com...
> > Yes. This service is running on my server and the workstation I'm trying
> to
> > connect to.
> >
> > ~RaVeN~
> >
> > "Merv Porter [SBS-MVP]" wrote:
> >
> > > Do you have "Remote Desktop Help Session Manager" service started on the
> > > machine offering the remote assistance?
> > >
> > > --
> > > Merv Porter [SBS MVP]
> > > ===================================
> > >
> > > "Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in message
> > > news:81F07DD6-42BB-4DCD-898D-9C840C10E74B@microsoft.com...
> > > > Thats where I am already. The screen comes up and I have the option of
> > > > entering an IP or computer name on my local network. When I try to
> connect
> > > > the error
> > > > "Access to the requested resource has been disabled by your
> administrator"
> > > > based on the wording I would think that this is some setting within
> SBS
> > > that
> > > > I am unfamiliar with and needs to be set. All group policy on the
> local
> > > > machine, the workstation I am trying to connect to, has been set to
> allow
> > > > remote control, and allow unsoilicited assistance, with my specific
> user,
> > > the
> > > > group 'domain users', and the group 'administartors' as well as the
> local
> > > > 'administrators' group given access.
> > > > these settings are changed on the machine you wish to connect to by
> > > > 1- Start-Run- 'gpedit.msc'
> > > > 2- look under "Local Computer Policy\Computer
> Configuration\Administrative
> > > > Templates\System\Remote Assistance"
> > > >
> > > > Everything should be working... I'm betting its gonna be something
> > > > ridiculously simple in the end... any ideas??
> > > >
> > > > maybe there is another setting I am missing somewhere, but I kinda
> feel
> > > that
> > > > it is on the SBS box.
> > > >
> > > > "Merv Porter [SBS-MVP]" wrote:
> > > >
> > > > > Is this what you want (see posts from Bill Sanderson)?
> > > > >
> > > > >
> > >
> http://groups-beta.google.com/group/microsoft.public.windowsxp.work_remotely/browse_frm/thread/9a0317463ca4819a/1e202362f2035f1a?q=offer+remote+assistance+sbs+2003+hcp:%2F%2FCN&_done=%2Fgroups%3Fq%3Doffer+remote+assistance+sbs+2003+hcp:%2F%2FCN%26hl%3Den%26lr%3D%26sa%3DN%26tab%3Dwg%26&_doneTitle=Back+to+Search&&d#1e202362f2035f1a
> > > > >
> > > > > Create shortcut icon on server for with target location...
> > > > >
> > > > >
> > >
> hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assist
> > > > > ance/Escalation/Unsolicited/Unsolicitedrcui.htm
> > > > >
> > > > > --
> > > > > Merv Porter [SBS MVP]
> > > > > ===================================
> > > > > "Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in
> message
> > > > > news:C615014E-D5FB-44B6-BFA1-6F20A2419126@microsoft.com...
> > > > > > Someone out there please help me. I've read everything I can find
> and
> > > > > nothing
> > > > > > I do makes Offer Remote Assistance work unsolicited. The
> workstations
> > > can
> > > > > > request assistance and I can accept and then they can grant me
> > > control,
> > > > > but I
> > > > > > want it to work from my server unsolicited, I guess like a
> shadowing
> > > > > feature.
> > > > > > When I worked up north our helpdesk could do it all the time and
> > > > > everything I
> > > > > > see about SBS 2003 Premium says I can do it here on my company's
> local
> > > > > > network. No firewalls are running, I've run rpedit.msc on the
> station
> > > I'm
> > > > > > trying to connect to, stopping short only of adding the (show
> helper)
> > > user
> > > > > > everyone. My Domain Admins and users are members of the
> workstations
> > > > > > administrators group. Everything on the workstation seems to be
> set
> > > > > correctly
> > > > > > yet when I try to use this service from my server I get the error
> > > > > >
> > > > > > Remote Assistance -- Web Page Dialog
> > > > > >
> > > > > > Access to the requested resource has been disabled by your
> > > administrator.
> > > > > >
> > > > > >
> > > > > > Now, if I try to Offer Remote Assistance from another workstation
> I
> > > get a
> > > > > > flat out Permission Denied.
> > > > > > All workstations are XP Pro sp2.
> > > > > > Any ideas and all help will be greatly appreciated. Thanx.
> > > > > >
> > > > > > --
> > > > > > ...Of all the things I've lost, I miss my mind the most...
> > > > > >
> > > > > > ~RaVeN~
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>
- Next message: Michael Patrick: "Spyware!!!"
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- In reply to: Merv Porter [SBS-MVP]: "Re: SBS Offer Remote Assistance Not Working"
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