Re: SBS Offer Remote Assistance Not Working

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From: Merv Porter [SBS-MVP] (mwport_at_no_spam_hotmail.com)
Date: 12/30/04 

Date: Thu, 30 Dec 2004 14:01:08 -0500

Do you have "Remote Desktop Help Session Manager" service started on the
machine offering the remote assistance? 

-- 
Merv  Porter  [SBS MVP]
===================================
"Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in message
news:81F07DD6-42BB-4DCD-898D-9C840C10E74B@microsoft.com...
> Thats where I am already. The screen comes up and I have the option of
> entering an IP or computer name on my local network. When I try to connect
> the error
> "Access to the requested resource has been disabled by your administrator"
> based on the wording I would think that this is some setting within SBS
that
> I am unfamiliar with and needs to be set. All group policy on the local
> machine, the workstation I am trying to connect to, has been set to allow
> remote control, and allow unsoilicited assistance, with my specific user,
the
> group 'domain users', and the group 'administartors' as well as the local
> 'administrators' group given access.
> these settings are changed on the machine you wish to connect to by
> 1- Start-Run- 'gpedit.msc'
> 2- look under "Local Computer Policy\Computer Configuration\Administrative
> Templates\System\Remote Assistance"
>
> Everything should be working... I'm betting its gonna be something
> ridiculously simple in the end... any ideas??
>
> maybe there is another setting I am missing somewhere, but I kinda feel
that
> it is on the SBS box.
>
> "Merv Porter [SBS-MVP]" wrote:
>
> > Is this what you want (see posts from Bill Sanderson)?
> >
> >
http://groups-beta.google.com/group/microsoft.public.windowsxp.work_remotely/browse_frm/thread/9a0317463ca4819a/1e202362f2035f1a?q=offer+remote+assistance+sbs+2003+hcp:%2F%2FCN&_done=%2Fgroups%3Fq%3Doffer+remote+assistance+sbs+2003+hcp:%2F%2FCN%26hl%3Den%26lr%3D%26sa%3DN%26tab%3Dwg%26&_doneTitle=Back+to+Search&&d#1e202362f2035f1a
> >
> > Create shortcut icon on server for with target location...
> >
> >
hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assist
> > ance/Escalation/Unsolicited/Unsolicitedrcui.htm
> >
> > -- 
> > Merv  Porter  [SBS MVP]
> > ===================================
> > "Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in message
> > news:C615014E-D5FB-44B6-BFA1-6F20A2419126@microsoft.com...
> > > Someone out there please help me. I've read everything I can find and
> > nothing
> > > I do makes Offer Remote Assistance work unsolicited. The workstations
can
> > > request assistance and I can accept and then they can grant me
control,
> > but I
> > > want it to work from my server unsolicited, I guess like a shadowing
> > feature.
> > > When I worked up north our helpdesk could do it all the time and
> > everything I
> > > see about SBS 2003 Premium says I can do it here on my company's local
> > > network. No firewalls are running, I've run rpedit.msc on the station
I'm
> > > trying to connect to, stopping short only of adding the (show helper)
user
> > > everyone. My Domain Admins and users are members of the workstations
> > > administrators group. Everything on the workstation seems to be set
> > correctly
> > > yet when I try to use this service from my server I get the error
> > >
> > > Remote Assistance -- Web Page Dialog
> > >
> > > Access to the requested resource has been disabled by your
administrator.
> > >
> > >
> > > Now, if I try to Offer Remote Assistance from another workstation I
get a
> > > flat out Permission Denied.
> > > All workstations are XP Pro sp2.
> > > Any ideas and all help will be greatly appreciated. Thanx.
> > >
> > > -- 
> > > ...Of all the things I've lost, I miss my mind the most...
> > >
> > > ~RaVeN~
> >
> >
> >

Relevant Pages

  • Re: SBS Offer Remote Assistance Not Working
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