Re: SBS Offer Remote Assistance Not Working

From: Raven_Maddox (RavenMaddox_at_discussions.microsoft.com)
Date: 12/30/04 

Date: Thu, 30 Dec 2004 06:19:05 -0800

Thats where I am already. The screen comes up and I have the option of
entering an IP or computer name on my local network. When I try to connect
the error
"Access to the requested resource has been disabled by your administrator"
based on the wording I would think that this is some setting within SBS that
I am unfamiliar with and needs to be set. All group policy on the local
machine, the workstation I am trying to connect to, has been set to allow
remote control, and allow unsoilicited assistance, with my specific user, the
group 'domain users', and the group 'administartors' as well as the local
'administrators' group given access.
these settings are changed on the machine you wish to connect to by
1- Start-Run- 'gpedit.msc'
2- look under "Local Computer Policy\Computer Configuration\Administrative
Templates\System\Remote Assistance"

Everything should be working... I'm betting its gonna be something
ridiculously simple in the end... any ideas??

maybe there is another setting I am missing somewhere, but I kinda feel that
it is on the SBS box.

"Merv Porter [SBS-MVP]" wrote:

> Is this what you want (see posts from Bill Sanderson)?
>
> http://groups-beta.google.com/group/microsoft.public.windowsxp.work_remotely/browse_frm/thread/9a0317463ca4819a/1e202362f2035f1a?q=offer+remote+assistance+sbs+2003+hcp:%2F%2FCN&_done=%2Fgroups%3Fq%3Doffer+remote+assistance+sbs+2003+hcp:%2F%2FCN%26hl%3Den%26lr%3D%26sa%3DN%26tab%3Dwg%26&_doneTitle=Back+to+Search&&d#1e202362f2035f1a
>
> Create shortcut icon on server for with target location...
>
> hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assist
> ance/Escalation/Unsolicited/Unsolicitedrcui.htm
>
> --
> Merv Porter [SBS MVP]
> ===================================
> "Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in message
> news:C615014E-D5FB-44B6-BFA1-6F20A2419126@microsoft.com...
> > Someone out there please help me. I've read everything I can find and
> nothing
> > I do makes Offer Remote Assistance work unsolicited. The workstations can
> > request assistance and I can accept and then they can grant me control,
> but I
> > want it to work from my server unsolicited, I guess like a shadowing
> feature.
> > When I worked up north our helpdesk could do it all the time and
> everything I
> > see about SBS 2003 Premium says I can do it here on my company's local
> > network. No firewalls are running, I've run rpedit.msc on the station I'm
> > trying to connect to, stopping short only of adding the (show helper) user
> > everyone. My Domain Admins and users are members of the workstations
> > administrators group. Everything on the workstation seems to be set
> correctly
> > yet when I try to use this service from my server I get the error
> >
> > Remote Assistance -- Web Page Dialog
> >
> > Access to the requested resource has been disabled by your administrator.
> >
> >
> > Now, if I try to Offer Remote Assistance from another workstation I get a
> > flat out Permission Denied.
> > All workstations are XP Pro sp2.
> > Any ideas and all help will be greatly appreciated. Thanx.
> >
> > --
> > ...Of all the things I've lost, I miss my mind the most...
> >
> > ~RaVeN~
>
>
>

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