Re: SBS Offer Remote Assistance Not Working

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From: Merv Porter [SBS-MVP] (mwport_at_no_spam_hotmail.com)
Date: 12/30/04 

Date: Thu, 30 Dec 2004 08:40:30 -0500

Is this what you want (see posts from Bill Sanderson)?

http://groups-beta.google.com/group/microsoft.public.windowsxp.work_remotely/browse_frm/thread/9a0317463ca4819a/1e202362f2035f1a?q=offer+remote+assistance+sbs+2003+hcp:%2F%2FCN&_done=%2Fgroups%3Fq%3Doffer+remote+assistance+sbs+2003+hcp:%2F%2FCN%26hl%3Den%26lr%3D%26sa%3DN%26tab%3Dwg%26&_doneTitle=Back+to+Search&&d#1e202362f2035f1a

Create shortcut icon on server for with target location...

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assist
ance/Escalation/Unsolicited/Unsolicitedrcui.htm 

-- 
Merv  Porter  [SBS MVP]
===================================
"Raven_Maddox" <RavenMaddox@discussions.microsoft.com> wrote in message
news:C615014E-D5FB-44B6-BFA1-6F20A2419126@microsoft.com...
> Someone out there please help me. I've read everything I can find and
nothing
> I do makes Offer Remote Assistance work unsolicited. The workstations can
> request assistance and I can accept and then they can grant me control,
but I
> want it to work from my server unsolicited, I guess like a shadowing
feature.
> When I worked up north our helpdesk could do it all the time and
everything I
> see about SBS 2003 Premium says I can do it here on my company's local
> network. No firewalls are running, I've run rpedit.msc on the station I'm
> trying to connect to, stopping short only of adding the (show helper) user
> everyone. My Domain Admins and users are members of the workstations
> administrators group. Everything on the workstation seems to be set
correctly
> yet when I try to use this service from my server I get the error
>
> Remote Assistance -- Web Page Dialog
>
> Access to the requested resource has been disabled by your administrator.
>
>
> Now, if I try to Offer Remote Assistance from another workstation I get a
> flat out Permission Denied.
> All workstations are XP Pro sp2.
> Any ideas and all help will be greatly appreciated. Thanx.
>
> -- 
> ...Of all the things I've lost, I miss my mind the most...
>
> ~RaVeN~

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