Re: Offer Remote Assistance very flaky

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From: Jeff Middleton [SBS-MVP] (jeff_at_cfisolutions.com)
Date: 12/28/04 

Date: Mon, 27 Dec 2004 18:34:39 -0600

Ok...can you describe the connection to the remote subnet, that's the most
likely issue. Is this a VPN remote subnet through the SBS or a router?

Is the SBS running ISA, or in a 2 NIC configuration?

"Marcio Watanabe" <Marcio@nospam.com> wrote in message
news:rn71t05or1220ifv9envc49ivi3q7ic11o@4ax.com...
> I'm talking about the SBS "Offer Remote Assistance" feature: from the
> SBS, Server Management->client computers->Offer Remote Assistance. I
> know there are other methods, so no, I was not really asking about
> other options.
>
>
>
>
>
> "Jeff Middleton [SBS-MVP]" <jeff@cfisolutions.com> wrote:
>
> >
> >Can you clarify where you are offering the assistance from? From the SBS,
> >from a workstation in the LAN, or from a workstation connecting from
outside
> >the LAN?
> >
> >Not sure if it helps but remote assistance can be offered by email or IM
as
> >another option that may be more robust than the current method you are
> >using.
> >
> >"Marcio Watanabe" <Marcio@nospam.com> wrote in message
> >news:q2m0t01ip8h3mn9ocroi241frhcq7idqt4@4ax.com...
> >> I tried to use the SBS "Offer Remote Assistance" feature, but it only
> >> works with some computers. I can connect to all computers using
> >> Remote Desktop Connection, but the SBS "Offer Remote Assistance"
> >> doesn't work with many (5 out of 20 computers I tried). I don't know
> >> if it's a coincidence or not, but the computers I can't connect to are
> >> in a different subnet than the SBS (I can connect to many other
> >> computers in this subnet though).
> >>
> >> When I try to connect I get the message "The remote server machine
> >> does not exist or is unavailable." Then I use RDP and can connect
> >> right away, so it's not a lack of network connection or name
> >> resolution. Am I missing something or is this feature just flaky?
> >>
> >
>

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