Re: Trend Issues
From: Trevor OE News (_at_)
Date: 11/19/04
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Date: Fri, 19 Nov 2004 17:07:48 -0600
Michael,
If it makes you feel any better, I also received C/S/M by mistake (instead
of C/S/M for SMB). You wouldn't believe the trouble I had getting that
corrected, with finger pointing from my reseller (Dell) to Trend and back.
Finally, Dell sent me C/S/M for SMB free-of-charge and let me keep the C/S/M
which I don't need.
After all that was rectified, I can say that Trend has been an excellent
product. Even with all that difficulty, I still recommend them.
-trevor
"Michael Cook" <MichaelCook@discussions.microsoft.com> wrote in message
news:0A6959A4-CE5C-4DA0-A557-37A71458CCF6@microsoft.com...
> OK, Merv hit the nail on the head. I think Trend sent me the wrong
> product.
> That would explain this nightmare, and the seven different
> programs/licenses.
> I have taken that up with my reseller and they are working on it.
>
> Lanwrench you pose a good idea but they don't offer Office Scan 6.0 on
> their
> site and my license only works for it. Also I have tried to install some
> of
> these and they are daunting to do individually. I will let everyone know
> how
> things work out.
>
> Mike
>
> "Michael Cook" wrote:
>
>> This is partly complaint and question.
>>
>> We purchased the SMB from an authorized reseller. Then we received a
>> download link and 7 Individual licenses for each portion of the product.
>> The
>> link installed a small application that facilitated the downloads of all
>> the
>> individual parts of the suite. I ended up with 7 folders after all was
>> said
>> and done. There was no documentation included at all. I searched around
>> here for a while and found some very helpful install guides.
>>
>> The install was fine except my license for office scan was for version
>> 6.0
>> and the version that was included in my download was 5.58. I contacted
>> my
>> reseller and he pushed me off to Trend. Trend was helpful and stated
>> that I
>> downloaded the wrong file. I find this difficult as I did not have a
>> choice
>> of files to download. Anyways they then said to download the trial
>> version
>> and use my current licenses for that. I did as told and was presented
>> with a
>> screen that needed a license. I entered in the Office Scan license that
>> was
>> emailed to me from Trend after registration. That license did not work
>> either. I called Trend again and they stated that i did not have the
>> right
>> licenses. I have seven licenses but I only need one. They pushed me back
>> off
>> to my reseller and now I am waiting for a call back from them. This has
>> been
>> going on now for more than 2 weeks. Not sure how other IT departments
>> are
>> but mine is very busy and I am very behind.
>>
>> Question.
>>
>> Is it this difficult for everyone... I cant possibly believe it is.
>> Also
>> does anyone have contact information to someone other than the call
>> center.
>> I would love to send a formal complaint.
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