Re: FAX Problems - dialing too fast?

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From: Bernie Hunt (bhunt_at_optonline.net)
Date: 11/12/04 

Date: Fri, 12 Nov 2004 09:18:22 -0500

I'm not entirely sure speed is your problem. If it is, then get Verizon
involvde. DTMF dialing speed is standard everywhere. With that said, I would
try changing S11 to 100, that would give you 100ms on and 100ms off. You
should be able to hear that difference. If that doesn't resove the problem,
then I don't think it'a a speed issue.

Also try the dialing a 7 digit number with Hypercom suggestion. That will
issolate if it's a problem getting onto the long distance network or a
problem communicating with your local CO. Can you try a different telephone
line?

Bernie

"Henry Lyons" <HenryLyons@discussions.microsoft.com> wrote in message
news:5B5FB94E-F57B-469A-B828-1C9BD6C9A118@microsoft.com...
>I was thinking of an initialization string that would change the tone
> duration as I was driving home today actually. I think that has some
> promise. Thank you for suggesting it, I will try it tomorrow. We are not
> behind any phone system, I have a direct line. Our phone company is
> Verizon.
> Any other suggestions for what I should put in an initialization string?
>
> Many thanks,
>
> Henry.
>
> "Bernie Hunt" wrote:
>
>> Are you behind a telephone system or connected directly to a telephone
>> line?
>> Also, who is your telephone company if you are directly on a line?
>>
>> Another thing to test is can you use Hyperterminal to dial. Don't worry
>> about dialing another moden, try dialing a 7 digit local number like your
>> voice line or etc.
>>
>> The general spec for dialing spead for DTMF tones is 50ms on and 50 ms
>> off
>> for tones and spacing. Your modem should default to something slower.
>> According to this site;
>> http://www.usr.com/support/5610b/5610b-ug/six.html
>> your modem uses register S11 for this value and it defaults to 55ms,
>> which
>> should make it work. If you really think it's the modem dialing too fast,
>> check this register.
>>
>> Please answer the above questions and then trouble shooting should be
>> more
>> obvious.
>>
>> Bernie
>>
>>
>> "Henry Lyons" <HenryLyons@discussions.microsoft.com> wrote in message
>> news:68C4E3F3-D3B9-4A43-A6BF-AD2585FF7081@microsoft.com...
>> >I did set up the dialing rules and it seems to be handling the area code
>> >and
>> > dialing "1" in front of the number correctly. That doesn't SEEM to be
>> > the
>> > problem, but then the numbers go so fast it's hard to know what they
>> > are.
>> > I
>> > counted the beeps... there are 11
>> >
>> > "Phil" wrote:
>> >
>> >> Sounds like you need to set up the dialing rules on the server. Go to
>> >> Start -> Control Panel -> Phone and Modem Options and on the Dialing
>> >> Rules
>> >> setup how the server should be dialing. This will vary as some states
>> >> require you to use the area code in addition to the usual 7 digits.
>> >> When
>> >> the client computers go to use the Shared Fax for the first time, they
>> >> will
>> >> have to make sure they check the box to use the dialing rules.
>> >>
>> >> Phil
>> >>
>> >> "Henry Lyons" <Henry Lyons@discussions.microsoft.com> wrote in message
>> >> news:AF526848-E0EB-43C8-A30C-FB650BAED00B@microsoft.com...
>> >> >I can't seem to send any fax through the fax server that is out of
>> >> >state.
>> >> >I
>> >> > dial the number normally, it goes through fine. I try having the
>> >> > server
>> >> > dial
>> >> > a number, it gets interrupted by a recording 'if you would like
>> >> > assistance
>> >> > dialing..."
>> >> >
>> >> > I am using a US Robotics internal 5610B and SBS 2003
>> >> >
>> >> > Henry.
>> >>
>> >>
>> >>
>>
>>
>>

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