Re: SBS2003 add a user, email, name not resolved
From: SCS (anonymous_at_discussions.microsoft.com)
Date: 10/08/04
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Date: Thu, 7 Oct 2004 22:39:46 -0700
Check below again.
>-----Original Message-----
>I think we can fix this.
>
>Firstly, some basic checks..
>Check the servers network card IP details.. DNS server
should be itself!
-yes
>(using the internal NIC address)
>DNS server should be set to use forwarders and these
should be your ISP's
>DNS servers.
>Check all the event logs for anything significant to do
with AD and DNS.
>Run DCDIAG (from the CMD prompt) all tests should pass
(although you may see
>the systemlog test fail.. check the events it's moaning
about for relavence
>to any ad or dns issues)
-report
Domain Controller Diagnosis
Performing initial setup:
Done gathering initial info.
Doing initial required tests
Testing server: Default-First-Site-Name\CLISBS
Starting test: Connectivity
......................... CLISBS passed test
Connectivity
Doing primary tests
Testing server: Default-First-Site-Name\CLISBS
Starting test: Replications
......................... CLISBS passed test
Replications
Starting test: NCSecDesc
......................... CLISBS passed test
NCSecDesc
Starting test: NetLogons
......................... CLISBS passed test
NetLogons
Starting test: Advertising
Warning: CLISBS is not advertising as a time
server.
......................... CLISBS failed test
Advertising
Starting test: KnowsOfRoleHolders
......................... CLISBS passed test
KnowsOfRoleHolders
Starting test: RidManager
......................... CLISBS passed test
RidManager
Starting test: MachineAccount
......................... CLISBS passed test
MachineAccount
Starting test: Services
IsmServ Service is stopped on [CLISBS]
RPCLOCATOR Service is stopped on [CLISBS]
w32time Service is stopped on [CLISBS]
TrkWks Service is stopped on [CLISBS]
TrkSvr Service is stopped on [CLISBS]
......................... CLISBS failed test
Services
Starting test: ObjectsReplicated
......................... CLISBS passed test
ObjectsReplicated
Starting test: frssysvol
......................... CLISBS passed test
frssysvol
Starting test: kccevent
......................... CLISBS passed test
kccevent
Starting test: systemlog
......................... CLISBS passed test
systemlog
Running enterprise tests on : CLILANG.local
Starting test: Intersite
......................... CLILANG.local passed
test Intersite
Starting test: FsmoCheck
......................... CLILANG.local passed
test FsmoCheck
>HINT.. run this DCDIAG once a day.. it will give you
advanced warning of
>potential issues.
>You could write a script to run it and e-mail you the
output. Someone hot on
>scripting could even get the script to scan the output
for any failures and
>notify you acordingly in the subject line.
>
>Check your SBS server performance reports for any
reported errors and
>non-running services.
>
>Second try and Fix the address generation issue.
>Using exchange 'system manager', navigate to
the 'recipients', 'recipient
>policies' leaf point. On the right you should
see 'default policy'.
>Properties of this. The tabs should have..
>General tab:
>(mailnickname=*)
>E-Mail Address (Policy) tab:
>SMTP @your-e-mail-domain-name.com (should be BOLD and
ticked)
>SMTP @your-internal-donain-name.local (should be ticked
and NOT bold)
>X400 c=US;a= ;p=domain-name;o=Exchange (should be BOLD
and ticked)
>
-yes this checks
>test this..
>Using ADU&C, navigate to the AD 'normal' users container
(not the MyBusiness
>one)
>R-click on users, New, User..
>Enter some test name details eg fred blogs fblogs, next
>Set account to disabled, next
>You should arrive at a dialogue asking for exchange
details.. the alias
>should automatically be there as fblogs, next.. finish
>Find the user and look at the properties.. the e-mail
address is probably
>empty at the moment.
>This will be because the recipient update process runs on
the side and is
>triggered by the creation of a new user.
>I think the system atendant service handles most of this
triger and address
>generation, you may want to check it's running.
>After about 5 minutes the test user should have an e-mail
address.
>If not..
-correct, did not create an email address.
>in exchange system manager check that the two 'recipient
update services'
>are set to 'always run'
>Try doing 'update now' on them and 'rebuild' the 'default
offline address
>list'.
-check
>After a couple of minutes you should have addresses.
>If not let us know back here and we will have to dig
deeper.. Check the
>event logs..
-no email address
>If all is ok remove this (test) user and purge the
mailbox.
>Now try adding another test user via the 'server
management' users, 'add a
>user' wizard using your template.
>The address should be created after a while and be
visable in the GAL and
>e-mailable..
-NO
>If all is ok remove this (test) user and purge the
mailbox.
>
>
>Now for your users that are missing their e-mail adresses
>Working in ADU&C, look at a good (working user) and note
the format of the
>two smtp addresses and the x.400 address ( note the space
in the 'a' field
>and the 'g' and 's' field formats)
>if they don't have an x.400 address; create one using the
appropriate
>details.
>create the two SMTP addresses setting the external one as
the default.
>ok out of that.. .. let us know what you had to add..
>In exchange system manager for the two 'recipient update
services' do
>'update now' on them and do 'rebuild' the 'default
offline address list'.
>Check all event logs..
>The user SHOULD (hopefully) now be visable in the GAL
from you outlook
-No not there
>client.. Send them an e-mail.. This should triger the
creation of the
>mailbox. Check this..
>Try re-associating the users outlook profile to the
mailbox, 'check' should
>now resolve the user..
-IT does not resolve the name. User is there, emails are
in the account, manually added, but the user at the work
station can't set up. Thanks so far.
>
>Let us know how you get on.
>
>David Barnes
>
>
>
>.
>
- Next message: Scott: "Re: Primary DNS problem"
- Previous message: Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]: "Re: corrupt installation disc"
- In reply to: David Barnes: "Re: SBS2003 add a user, email, name not resolved"
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