RE: Trend, Quarantine, Backup Exclusions, eManager, SMCF

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From: BillV (billv_nospam_at_raylon.com.nospamme)
Date: 09/30/04 

Date: Thu, 30 Sep 2004 07:35:05 -0700

IF you are using Trend Micro C/S/M for SMB follow these insrtuctions...

Make sure to change the default location for quarantined files and viri from
C:\program files\Trend\SMCF and SMEX to

C:\Trend\SMCF\Quarantine and C:\Trend\SMEX\Virus. You could also place into
another partition i.e. D:\Trend\etc...

Next, Exclude the folders from backup using the wizard. You cannot exclude
the file loactions if they are in the \Program files, \windows, or \documents
and settings file paths.

Also, verify that the Scheduled, Real-time, Manual, and Scan Now options all
have the folders excluded.

That should help. No more failed backups and no more discovery of viri in vss.

Thanks,
Bill V
SBS Rules!

"David Schrag" wrote:

> Tried to get a bunch of good keywords in the subject line ....
>
> A few days ago my backups started failing (partially). I would get several
> errors in the log like this:
>
> Warning: Unable to open "C:\Program
> Files\Trend\SMCF\Quarantine\2004-09-15\13\41\Message41487ebf8cad.original_eml_"
> - skipped.
> Reason: Access is denied.
>
> At first I tried to exclude the quarantine directory from the backup, but I
> couldn't because it's in the Program Files directory, which SBS backup
> considers sacred. So I went into eManager console and moved the Quarantine
> folder to C:\Trend\SMCF\Quarantine, and excluded C:\Trend from the backup.
>
> But my backups continued to fail, because when you change the directory in
> eManager console, it doesn't move the existing quarantined files -- it just
> creates a new set of folders and puts new stuff in there. So I went through
> and manually deleted the files that were causing the backup failures. It was
> then that I noticed that I've got 14,740 folders and 10,299 files taking up
> 150 MB on disk in the old directory, c:\Program Files\Trend\SMCF\Quarantine.
>
> My questions:
>
> 1) If I go into the eManager console and change the "delete log files"
> setting from the default of "do not automatically delete log files" to
> "automatically delete log files older than X days," will that delete all
> those files and folders that build up in the Quarantine directory? Or are
> the log files something else?
>
> 2) If deleting the log files is different from deleting the ".original_eml_"
> files that build up in the Quarantine directory, how do you keep the
> quarantine directory from filling up all available space on the drive?
>
> 3) Is it safe for me to manually delete the entire c:\Program
> Files\Trend\SMCF\Quarantine folder (the former quarantine location)? How
> about manually deleting the existing quarantine location folders?
>
> I did check the C/S/M manual and Trend knowledge base before posting here
> and didn't find anything about this, but forgive me if I missed something
> obvious.
>
>
>

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