Trend, Quarantine, Backup Exclusions, eManager, SMCF

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From: David Schrag (david-no-spam_at_schrag.net)
Date: 09/28/04 

Date: Tue, 28 Sep 2004 11:41:26 -0400

Tried to get a bunch of good keywords in the subject line ....

A few days ago my backups started failing (partially). I would get several
errors in the log like this:

Warning: Unable to open "C:\Program
Files\Trend\SMCF\Quarantine\2004-09-15\13\41\Message41487ebf8cad.original_eml_"
 - skipped.
Reason: Access is denied.

At first I tried to exclude the quarantine directory from the backup, but I
couldn't because it's in the Program Files directory, which SBS backup
considers sacred. So I went into eManager console and moved the Quarantine
folder to C:\Trend\SMCF\Quarantine, and excluded C:\Trend from the backup.

But my backups continued to fail, because when you change the directory in
eManager console, it doesn't move the existing quarantined files -- it just
creates a new set of folders and puts new stuff in there. So I went through
and manually deleted the files that were causing the backup failures. It was
then that I noticed that I've got 14,740 folders and 10,299 files taking up
150 MB on disk in the old directory, c:\Program Files\Trend\SMCF\Quarantine.

My questions:

1) If I go into the eManager console and change the "delete log files"
setting from the default of "do not automatically delete log files" to
"automatically delete log files older than X days," will that delete all
those files and folders that build up in the Quarantine directory? Or are
the log files something else?

2) If deleting the log files is different from deleting the ".original_eml_"
files that build up in the Quarantine directory, how do you keep the
quarantine directory from filling up all available space on the drive?

3) Is it safe for me to manually delete the entire c:\Program
Files\Trend\SMCF\Quarantine folder (the former quarantine location)? How
about manually deleting the existing quarantine location folders?

I did check the C/S/M manual and Trend knowledge base before posting here
and didn't find anything about this, but forgive me if I missed something
obvious.

Relevant Pages

  • Re: Trend, Quarantine, Backup Exclusions, eManager, SMCF
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