Re: Email not appearing in Users Mail Box

From: Dave Nickason [SBS MVP] (gwdibble_at_NOSPAM.frontiernet.net)
Date: 09/24/04 

Date: Fri, 24 Sep 2004 14:56:05 -0400

Paul - you can "filter" a view in Outlook. For example, you could filter
your Inbox to only display unread messages, or only to display messages sent
to a particular address. If you're in a filtered view, the Outlook status
bar at the bottom of the screen will say "Filter Applied" on the far left.
You can also set Outlook Rules to automatically move or delete messages
based on address (Tools/ Rules and Alerts). The thing with these settings
is that someone would have had to apply them, and on more than one computer,
too. Also, a filter set in Outlook would not effect what you see in OWA
(although a rule might).

You said you downloaded 172 messages from the pop account and added them to
a mailbox with ESM showing 5 and Outlook showing 2, and ended up with
Outlook showing 173. Two possibilities - junk mail filter may have moved
messages to the junk mail folder, which is why you're not seeing them in the
Inbox. Or, the count in ESM is not perfect. I can't speak to Exchange
2003, but in prior versions, the counts in ESM were not perfectly accurate.

What I would do is log into the pop server remotely and see exactly what
messages are in the mailbox (hopefully when there are not 172 of them).
Synchronize, and see if all the messages in the pop account end up in the
user's Inbox. If so, you can safely ignore the count in ESM. Outlook is
almost certainly a more reliable indicator of mailbox contents.

FWIW, although there are problems reported with the POP connector, people
generally don't experience the loss of messages. Also, errors are usually
logged when something's going wrong.

"Paul Goodyear" <paul@gudge.com.NOSPAM> wrote in message
news:_ZV4d.600$ED.174@text.news.blueyonder.co.uk...
> No, Filtered Views inside Outlook?
>
> Thanks
>
> "Marina Roos [SBS-MVP]" <marina@roos.nodontwantspam.nl.com> wrote in
> message news:u95Qm0joEHA.556@tk2msftngp13.phx.gbl...
>> Hi Paul,
>>
>> Have you checked for filtered views?
>>
>> --
>> Regards,
>>
>> Marina
>> Microsoft SBS-MVP
>>
>> "Paul Goodyear" <paul@gudge.com.NOSPAM> schreef in bericht
>> news:90U4d.547$ED.470@text.news.blueyonder.co.uk...
>>> All Outlooks have "Mailbox - <USERNAME>" set as delivery location
>>>
>>>
>>> "Marina Roos [SBS-MVP]" <marina@roos.nodontwantspam.nl.com> wrote in
>> message
>>> news:eq%23iZwioEHA.3396@tk2msftngp13.phx.gbl...
>>> > Hi Paul,
>>> >
>>> > Can you check that Outlook is NOT set to deliver to personal folders?
>>> >
>>> > --
>>> > Regards,
>>> >
>>> > Marina
>>> > Microsoft SBS-MVP
>>> >
>>> > "Paul Goodyear" <paul@gudge.com.NOSPAM> schreef in bericht
>>> > news:GKT4d.542$ED.342@text.news.blueyonder.co.uk...
>>> >> It would appear that some of the emails appear and some dont.
>>> >>
>>> >> RE: OWA: I also tried the OWA and this shows the same as the Outlook
>>> >> clients.
>>> >>
>>> >> I did a account download for one client, there were 172 emails on the
>>> > online
>>> >> server 5 showing in the Exchange Mailbox, and 2 in the Clients
>>> >> Outlook
>>> >> inbox.
>>> >>
>>> >> After a send and receive, the Exchange mailbox grew to 177, but the
>>> > Outlook
>>> >> Inbox grew to 173.
>>> >>
>>> >> Could there be system messages there do not appear in the Clients
>> Inbox?
>>> >>
>>> >> "Dave Nickason [SBS MVP]" <gwdibble@NOSPAM.frontiernet.net> wrote in
>>> > message
>>> >> news:%23YZByyZoEHA.1160@tk2msftngp13.phx.gbl...
>>> >> > Can you see the pop messages using OWA? Any errors logged on the
>>> > server?
>>> >> > Have you checked the settings in the pop connector to make sure
>>> >> > that
>>> > each
>>> >> > pop account is being directed to the correct mailbox?
>>> >> >
>>> >> > If all the "problem" clients were Outlook 2003, I'd start by
>>> >> > turning
>>> >> > off
>>> >> > cached exchange mode to see if that fixes it.
>>> >> >
>>> >> >
>>> >> > "Paul Goodyear" <paul@gudge.com.NOSPAM> wrote in message
>>> >> > news:lzE4d.221$ED.143@text.news.blueyonder.co.uk...
>>> >> >>I have SBS2003 with Exchange, all users are setup and login on to
>>> >> >>the
>>> >> >>domain, folder redirection working fine.
>>> >> >>
>>> >> >> This afternoon when I set email up
>>> >> >>
>>> >> >> 3 x Outlook 2003 clients
>>> >> >> 1 x Outlook 2002
>>> >> >> 1 x Outlook 2000
>>> >> >>
>>> >> >> When the clients connect to the mail server via Outlook (Exchange
>>> > Server
>>> >> >> connection) They are presented with the "welcome to outlook"
>>> >> >> email,
>>> >> >> and
>>> >> >> nothing else.
>>> >> >>
>>> >> >> I have sent internal email to all users and all emails appear
>>> >> >> fine,
>> in
>>> >> >> all clients.
>>> >> >>
>>> >> >> I then setup the POP3 Connector download manager to download the
>>> >> >> emails
>>> >> >> from the online email accounts. All emails are being downloaded
>>> >> >> and
>>> >> >> placed on the users mailbox (The Exchange Server Manager shows
>>> >> >> email
>>> >> >> counts are correct in the snapin) but the emails are not appearing
>>> > inthe
>>> >> >> Users client Outlook.
>>> >> >>
>>> >> >> Outline:
>>> >> >>
>>> >> >> Internal emails work and the mailbox item count increases when an
>>> >> >> internal email is sent, And the email appears in the users Outlook
>>> > Inbox.
>>> >> >>
>>> >> >> Email downloaded via POP3 connector, item count increases in the
>>> >> >> Server
>>> >> >> Mailbox snapin, but the email does not appear on the users Outlook
>>> > Inbox.
>>> >> >>
>>> >> >> I have run the Internet and Email wizard, with all correct domains
>>> > setup
>>> >> >> for emails from the online email server, just the emails
>>> >> >> downloaded
>>> >> >> are
>>> >> >> not appearing in client inboxes, but internal ones are.
>>> >> >>
>>> >> >> Is this common, or a known issue?
>>> >> >>
>>> >> >> Thanks
>>> >> >>
>>> >> >> Paul.
>>> >> >>
>>> >> >
>>> >> >
>>> >>
>>> >>
>>> >
>>> >
>>>
>>>
>>
>>
>
>

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