Re: HP Business Inkjet Printers

From: Kevin Weilbacher (kweilbacMVP_at_gte.net)
Date: 08/25/04 

Date: Wed, 25 Aug 2004 16:18:36 -0400

Hey, Merv, I think you're the one that pointed me to the Xerox Phaser
printer in the first place!

This customer actually has the Phaser 8600 color printer. The business
inkjets are at each office manager's desk, and because of the way they
operate, consolidating to a single printer is not a valid solution. 

-- 
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"
"Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
news:%23UBFQrtiEHA.3664@TK2MSFTNGP11.phx.gbl...
> Opinion...
>
> I see you haven't had any problems with the earlier models, but I've never
> been a fan of inkjets.  The supplies are costly and they always seem to be
> problematic where I've tried to use them.  Most businesses seem to do
better
> with laser printers.  You can get a B&W Brother 1440 that will spit out
the
> paper at about 10 PPM and will accept most of the standard forms.  These
run
> less than $200.  Cost/page is about 2-3 cents including paper and toner.
> When it starts to act up (or the laser drum needs replaced - about 15000
> pages), pitch it and get another one.  I haven't seen very many small
> businesses that need color on a large basis that would pay for the a color
> laser or fancy color inkjet.  Your client may be different.
>
> Color lasers are fine but, again, the costs can be significant.  However,
> one of my clients has had a network ready, Xerox Phaser 840 color laser
> printer for the past 4 years.  No problems.  Runs about 2500 pages/month
> through it.  Only thing I don't like about it is the wax sticks it uses
> instead of true toner cartridges.  The issue here is that its difficult to
> write on the printed copy because of the wax.  Other than than that, it's
> been fine.  They got it free through http://www.freecolorprinters.com/ .
> They have to run a minimum number of copies through it per month and buy
the
> supplies online at the freecolorprinters.com web site (black color wax is
> free).  As long as they meet the minimum requirements, the printers is
free
> and is theirs after 3 years without further costs.  A 3 year,
> send-a-tech-to-your-site warranty was included.
>
> Just my $.03.
>
> -- 
> Merv  Porter  [SBS MVP]
> ===================================
> "Kevin Weilbacher" <kweilbacMVP@gte.net> wrote in message
> news:erJTnKtiEHA.3608@TK2MSFTNGP09.phx.gbl...
> > Merv,
> >
> > 1. Yes, I am working with HP Support. They are the ones that sent me the
> > replacement trays first, and then the replacement printer. We continue
to
> > have problems with the replacement printer. That is why I wanted to
know -
> > how long should I keep expecting HP to just replace the printer -vs-
> moving
> > on?
> >
> > 2. The reason for wanting to keep the Busines Inkjet 2300 printer is
> because
> > they already have the two Inkjet 2200 printers, and all three printers
use
> > the same consumables (ink cartridges and print heads).
> >
> > 3. The type of paper supply shouldn't be the issue since the same paper
> > supplies are working just fine with the two HP 2200's. Again, the 2300
> does
> > have a different design with two trays instead of one, and I'm wondering
> if
> > there is a fault in its design.
> >
> > -- 
> > Kevin Weilbacher [SBS-MVP]
> > "The days pass by so quickly now, the nights are seldom long"
> >
> >
> >
> > "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
> > news:uOunkEtiEHA.632@TK2MSFTNGP12.phx.gbl...
> > > Seems a laser printer would be in order here Kevin (unless they
> > ABSOLUTLELY
> > > have to have color).  Doesn't the cost of the inkjet printer
cartridges
> > far
> > > exceed that of laser cartridges?  Since the reseller probably doesn't
> have
> > a
> > > lot of technical training on the 2300 Inkjet, I think I'd put a call
in
> to
> > > HP tech support (I see you were in the HP forums asking a question on
> > > June30).
> > >
> > >
> >
>
http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp?locale=en_US&docIndexId=316757&taskId=110&prodTypeId=18972&prodSeriesId=306738
> > >
> > > I suspect you've already tried different paper.
> > >
> > > -- 
> > > Merv  Porter  [SBS MVP]
> > > ===================================
> > > "Kevin Weilbacher" <kweilbacMVP@gte.net> wrote in message
> > > news:uJwByqsiEHA.2696@TK2MSFTNGP11.phx.gbl...
> > > > Slightly OT: Looking for input or alternative solutions -- I have
> > customer
> > > > who had bought an HP Business Inkjet 2200 printer a couple of years
> ago,
> > > and
> > > > loves it. Last year, they added an HP Business Inkjet 2280 printer.
> Last
> > > > month they wanted to get a third, but by then the model line had
been
> > > > upgraded to a Business Inkjet 2300 printer. Out of the box, I knew I
> > would
> > > > be having problems, as the new printer has two trays, and the old
> > printer
> > > > had one.
> > > >
> > > > Sure enough, there were complaints - but that's life. But we've had
> > > nothing
> > > > but problems with it since - paper misfeeding, jams, double feeding,
> > etc.
> > > We
> > > > initially replaced the trays, then replaced the entire printer last
> > > Friday.
> > > > We continue to have problems. Short of only putting one piece of
paper
> > at
> > > a
> > > > time in it, it's just not reliably feeding paper. And so we are
ending
> > up
> > > > wasting a lot of good qualiy paper with their letter head on it,
etc.
> > > >
> > > > The printer is heavily used, and they are constantly switching media
> > from
> > > > plain paper to bonder letter head paper to legal plain paper to
Avery
> > > label
> > > > sheets.
> > > >
> > > > So, two areas of input would be welcomed:
> > > >
> > > > 1. Since the printer was bought from a 3rd party online HP reseller,
> do
> > I
> > > > even try to deal with HP on trying to get this printer swapped with
a
> > > > completely different model? And if so, does anyone have any
> > > recommendations
> > > > on models?
> > > >
> > > > 2. Or do I move this customer away from HP? And if so, any
> > recommendations
> > > > on printers?
> > > >
> > > > Thanks!
> > > > -- 
> > > > Kevin Weilbacher [SBS-MVP]
> > > > "The days pass by so quickly now, the nights are seldom long"
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
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