Re: HP Business Inkjet Printers

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From: Kevin Weilbacher (kweilbacMVP_at_gte.net)
Date: 08/25/04 

Date: Wed, 25 Aug 2004 15:19:35 -0400

Mario, fortunately or unfortunately, the way this particular customer site
operates, they need the printer to be at each desk. So, consolidating three
inkjet printers into one color laser printer is not an applicable solution.
Also, this customer already has one color lase printer (Xerox Phaser 8600)
in the office.

As to your ramblings on paper supplies, again -- since all three printers
and all paper supplies are in the same office, I need to rule out a problem
with paper. Thus leaving me with a design flaw.

So, I'm back to my original question - if this is a design flaw, how do I
approach HP about moving to a different printer? 

-- 
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"
"Mario" <mariogeorgiou@hotmail.com> wrote in message
news:OBctIctiEHA.3148@TK2MSFTNGP10.phx.gbl...
> HP are great at putting faults in their design as I had loads of trouble
> with a K80 multifunction - the design changed after 9 months and it was
> great after that ( they replaced it )
>
> is it just the 2300 that is having the problems or is it the 2280 as
well??
> I assume that the 2200 is OK as this is the original.
>
> if there is the same problem with both, then there must be a common
problem
> ( humidity, dust, temperature?? possibly location??)
> If it is only the one printer and you have been through 2 successive
models
> of the same type, then this does look like a design issue.
>
> Paper was mentioned in a previous post, and this is sometime affected by
> humidity or moisture.
> Is the paper being stored in a damp place?
> is the paper spec standard 80grams, or something else.
> Different models sometimes react differently to the same paper, and if the
> design has changed, it might not like (say) shiny paper.
> if the printer has changed, what is the common denominator?
>
> if it is only the 2300 that is the problem, then I would agree with you
that
> this printer has an issue with design and/or reliability.
>
> whatever you do, I think long term you might want to consider a laser. The
> high duty cycle on a workgroup colour laser would be able to do the work
of
> three inkjets, and only use one set of consumables - fully understand why
> you wouldn't want to go down this route now, considering you have "some"
> reliable printer.
>
> Not sure my rambling has helped, but maybe there is some in there that
might
> put you on a different track to finding out what is going on. Good Luck.
> Regards
>
>
>
>
> "Kevin Weilbacher" <kweilbacMVP@gte.net> wrote in message
> news:erJTnKtiEHA.3608@TK2MSFTNGP09.phx.gbl...
> > Merv,
> >
> > 1. Yes, I am working with HP Support. They are the ones that sent me the
> > replacement trays first, and then the replacement printer. We continue
to
> > have problems with the replacement printer. That is why I wanted to
know -
> > how long should I keep expecting HP to just replace the printer -vs-
> > moving
> > on?
> >
> > 2. The reason for wanting to keep the Busines Inkjet 2300 printer is
> > because
> > they already have the two Inkjet 2200 printers, and all three printers
use
> > the same consumables (ink cartridges and print heads).
> >
> > 3. The type of paper supply shouldn't be the issue since the same paper
> > supplies are working just fine with the two HP 2200's. Again, the 2300
> > does
> > have a different design with two trays instead of one, and I'm wondering
> > if
> > there is a fault in its design.
> >
> > -- 
> > Kevin Weilbacher [SBS-MVP]
> > "The days pass by so quickly now, the nights are seldom long"
> >
> >
> >
> > "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
> > news:uOunkEtiEHA.632@TK2MSFTNGP12.phx.gbl...
> >> Seems a laser printer would be in order here Kevin (unless they
> > ABSOLUTLELY
> >> have to have color).  Doesn't the cost of the inkjet printer cartridges
> > far
> >> exceed that of laser cartridges?  Since the reseller probably doesn't
> >> have
> > a
> >> lot of technical training on the 2300 Inkjet, I think I'd put a call in
> >> to
> >> HP tech support (I see you were in the HP forums asking a question on
> >> June30).
> >>
> >>
> >
http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp?locale=en_US&docIndexId=316757&taskId=110&prodTypeId=18972&prodSeriesId=306738
> >>
> >> I suspect you've already tried different paper.
> >>
> >> -- 
> >> Merv  Porter  [SBS MVP]
> >> ===================================
> >> "Kevin Weilbacher" <kweilbacMVP@gte.net> wrote in message
> >> news:uJwByqsiEHA.2696@TK2MSFTNGP11.phx.gbl...
> >> > Slightly OT: Looking for input or alternative solutions -- I have
> > customer
> >> > who had bought an HP Business Inkjet 2200 printer a couple of years
> >> > ago,
> >> and
> >> > loves it. Last year, they added an HP Business Inkjet 2280 printer.
> >> > Last
> >> > month they wanted to get a third, but by then the model line had been
> >> > upgraded to a Business Inkjet 2300 printer. Out of the box, I knew I
> > would
> >> > be having problems, as the new printer has two trays, and the old
> > printer
> >> > had one.
> >> >
> >> > Sure enough, there were complaints - but that's life. But we've had
> >> nothing
> >> > but problems with it since - paper misfeeding, jams, double feeding,
> > etc.
> >> We
> >> > initially replaced the trays, then replaced the entire printer last
> >> Friday.
> >> > We continue to have problems. Short of only putting one piece of
paper
> > at
> >> a
> >> > time in it, it's just not reliably feeding paper. And so we are
ending
> > up
> >> > wasting a lot of good qualiy paper with their letter head on it, etc.
> >> >
> >> > The printer is heavily used, and they are constantly switching media
> > from
> >> > plain paper to bonder letter head paper to legal plain paper to Avery
> >> label
> >> > sheets.
> >> >
> >> > So, two areas of input would be welcomed:
> >> >
> >> > 1. Since the printer was bought from a 3rd party online HP reseller,
do
> > I
> >> > even try to deal with HP on trying to get this printer swapped with a
> >> > completely different model? And if so, does anyone have any
> >> recommendations
> >> > on models?
> >> >
> >> > 2. Or do I move this customer away from HP? And if so, any
> > recommendations
> >> > on printers?
> >> >
> >> > Thanks!
> >> > -- 
> >> > Kevin Weilbacher [SBS-MVP]
> >> > "The days pass by so quickly now, the nights are seldom long"
> >> >
> >> >
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Relevant Pages

  • Re: HP Business Inkjet Printers
    ... The supplies are costly and they always seem to be ... with laser printers. ... > replacement trays first, ... The reason for wanting to keep the Busines Inkjet 2300 printer is ...
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  • NON-Clogging Inkjet of any brand?
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    (comp.periphs.printers)
  • Re: HP Business Inkjet Printers
    ... HP are great at putting faults in their design as I had loads of trouble ... I think long term you might want to consider a laser. ... and then the replacement printer. ... Doesn't the cost of the inkjet printer cartridges ...
    (microsoft.public.windows.server.sbs)
  • Re: Ink vs. Laser - professional advise is needed
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