Re: Trend ScanMail for Exchange
From: Les Connor [SBS MVP] (les.connor_at_DEL.cfive.ca)
Date: 08/11/04
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Date: Wed, 11 Aug 2004 10:14:43 -0500
I'm not sure I entirely believe Trend on this one ;-).
But there are a couple of points of interest.
Perhaps it was co-incidence, but - I recently decided to disable attachment
blocking in SBS, and turn it over exclusively to Trend. Additionally, I
wanted virus infected email, attachments, and eManager filtered email
notifications etc. *not* delivered to mailboxes. But the mailboxes were
still getting delivery with 'removed attachment' notices, etc.
In poking around Trend's site, I noticed a hotfix and started checking some
file versions. It became apparrent that some bits currently installed were
older than what is currently downloadable from Trend's web site. Low and
behold, in the 'updates' section of the web site, there is an update
available for C/S/M, with a May 2004 date IIRC. As the currently installed
CSM pre-dates that by at least 6 months, I downloaded and ran the update.
Basically, it's a complete re-install of CSM for SMB, but it's 'over the
top'. No settings needed to be specified, and no settings or configurations
were lost. Running the installer informed 'an older version of Officescan is
detected, do you want to update it?' to which I said 'yes'.
Same thing with the Scanmail and eManager components.
Now the filtered and infected attachment emails are not delivered to the
mailboxes. This may have been as a result of one of two things:
a) a re-install of CSM subsequent to Exchange SP1.
b) newer bits in the CSM suite.
In any case, my experience is that an 'uninstall-reinstall' is not required,
and a reinstall is quite painless allthough it does take some time as the
entire suite is 'renewed'. If your CSM is older than the available update,
then my suggestion would be to download that and run it - otherwise just do
a reinstall.
Of course, if everything is working the way you want, then why do anything
at all :-).
-- Les Connor [SBS MVP] ------------------------------------- SBS Rocks ! "Trevor OE News" <thetrev68 @ hotmail.com> wrote in message news:eqoJ5M7fEHA.3192@tk2msftngp13.phx.gbl... > According to Trend, you should install the exchange service pack 1st. I > ended up having to reinstall scanmail after exchange sp1. My situation > was perhaps unique, but it would still be better, having the option, to go > ahead and install sp1 first. > > Here is a cut-and-paste from an email I got from Trend tech support... > ====================================== > Problem: > > ScanMail issues after installing Service Pack for Exchange 2003. > > Solution: > > Please be informed that it is always a protocol to install ScanMail AFTER > installing the ServicePack for Exchange. > > If you would install a Service Pack for Exchange, you need to re-install > ScanMail. This is because ScanMail requires a ServicePack installation > before ScanMail is installed. > > When you have applied the ServicePack, ScanMail was not updated of the > ServicePack 1 update. > > To solve this, un-install ScanMail and re-install ScanMail. > > This is a known issue. > ===================================== > > -Trevor > > "bob" <bob4sold@yahoonospammail.com> wrote in message > news:OZE%23sP6fEHA.3536@TK2MSFTNGP12.phx.gbl... >> SBS 2003 standard 2 NIC's and hardware firewall, all clients on XP Pro >> and >> patched up to Sp1. >> >> Thanks to all the posts and install instructions I have purchased and >> installed C/S/M. There is an option to install ScanMail for Exchange. I >> have not installed Sp1 or the SBS patch yet but plan too soon. >> >> Should I install the Sp and patch first? Do I need to do a separate >> backup >> of exchange or is the nightly backup OK? How do I do just an exchange >> backup only if that is needed? I'm thinking I should reboot the server >> twice before the Sp install and then twice after the install. Or is this >> too much? >> >> Thanks in advance for your help. >> >> > >
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