OWA 440 Timeout Solution

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Chad A. Gross [SBS MVP] (chad.gross_at_laytonflower.nospam.com)
Date: 08/09/04 

Date: Sun, 8 Aug 2004 23:53:33 -0500

This weekend I migrated my SBS2k3 here at home to new hardware, and
everything went great. However, once I had the new server online and my
Exchange stores mounted, I noticed that my OWA wasn't working - I was
getting an '440 Authentication Timeout' error immeidately (no way it could
actually be timing out). So I googled - and all I found was thread after
thread after thread of people having this problem, and no solutions. Well,
after a couple hours of fighting with this and IMs with a few other MVPs, I
was able to resolve the issue. The root cause was the password for the
IUSR_<servername> account being out of sync. Ironically, this is where I
started (thanks Jeff!) - but I failed to notice that this account was locked
out in AD until I had gone full circle and came back to it about 10 minutes
ago . . .

SO - Here is what was necessary to resolve this issue on my server:

1) Open AD Users & Computers. Expand the Users OU, right-click on the
IUSR_<servername> account and select 'Reset password' Reset the password to
anything you want (however, it can't be blank).
2) Open this User Account's properties and verify that the account is not
locked out :^) Also, make sure that 'Password never expires' and 'User
cannot change password' are selected.
3) Repeat steps 1 & 2 for the IWAM_<servername> account. Close AD Users &
Computers.
4) Open Internet Information Services (Start | Administrative Tools)
5) Expand <servername> | Web Sites
6) Right-click on 'Default Web Site' and select Properties.
7) Go to the 'Directory Security' tab and click the Edit button under
'Authentication & Access Control'
8) Enter the new password for the IUSR_<servername> account and click OK.
9) Enter the password again to confirm and click OK.
10) Click OK.
11) Open a command prompt and enter iisreset
12) At the command prompt, enter the following commands:
        cd c:\inetpub\adminscripts
        adsutil SET w3svc/WAMUserPass <password> (Where <password> = the
password you entered for the IWAM_<servername> account in AD Users &
Computers)
        c:\windows\system32\cscript.exe
"c:\inetpub\adminscripts\synciwam.vbs" -v
        iisreset

Voila! That should do it. 

-- 
Chad A. Gross - SBS MVP
SBS ROCKS!
www.msmvps.com/cgross
www.gosbs.org
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