Re: Sharepoint re-install failure - FINAL RESULTS
From: Eric Sun [MSFT] (v-ericsu_at_online.microsoft.com)
Date: 07/30/04
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Date: Fri, 30 Jul 2004 16:33:23 GMT
Hi Curt,
Thanks for taking time to let us know the detailed procedure how you successfully resovled your issue. I appreciate your time and
effort on it. And I think the information will benefit other users who are interested in SBS 2k3.
Also thanks for your information regarding KB829358. Since this issue is not reported by retail version of SBS 2k3, we could not
determine it is the problem of this criticle update. But we will continue to monitor this update and related feedback. Anyway, it is
useful.
Thanks again.
Best Regards,
Eric Sun,
MCSE2000 / MSCA / MCDBA
Microsoft Partner Support Professional
Get Secure! - www.microsoft.com/security
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| From: "Curt" <friendly_curt@hotmail.com>
| Subject: Re: Sharepoint re-install failure - FINAL RESULTS
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| Date: Thu, 29 Jul 2004 11:22:36 -0700
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|
| Success - but not without a surprise
|
| Thank you all for your assistance and hints through this process. I was
| hoping for a method that would not require the re-installation of the
| intranet, and although it was not possible at this time I believe I
| found the culprit to this problem.
|
| The procedure I used was basically what Eric Sun and Marina Roos
| suggested with minor differences. Jeff, in my case the registry keys
| were restored through the process except that I had Port/LM/W3SVC/2 and
| Port/LM/W3SVC/3 which were deleted and didn't show up again.
| Port/LM/W3SVC/4 was recreated as well as all other keys and directories.
| There was a wwwroot\companyweb directory which was not recreated either.
|
| The procedure itself went without major surprises and had minor
| differences compared to KB829114. I listed what I did at the end of this
| message. The amazing part was what screwed it up again. I called
| Companyweb in the end and the standard home page came up without a
| problem. Afterwards I ran Windows Update which detected I needed
| KB829358, which is a patch supposed to solve interaction problems
| between Sharepoint services and its SQL database. To my surprise, after
| running the update, instead of getting the standard home page I was
| getting the page for the Default Web Site. Although I am using an
| updated disk 3, I ran KB832880 which didn't change anything.
|
| I than selected to reinstall the intranet (not uninstall & install, just
| reinstall without removing, deleting or renaming anything else) and it
| worked like a charm (the reinstall is what was failing originally). I
| noticed that the MSSQL$SHAREPOINT directory was the only one affected.
| The old one had a subdirectory called JOBS which is not in the new one.
| The new one has a subdirectory tree called headed BINN which was not in
| the old one.
|
| Also they both have a subdirectory called INSTALL. But while the new one
| has 35 files in it, the old one is empty. I believe the important
| difference is in the DATA subdirectory. Except for Msdbdata.mdf and
| Msdblog.ldf, all the other files were affected by the last procedure
| (reinstall). My conclusion is that this problem is being generated
| through SQL which is being corrupted by KB829358, which in turn is
| supposed to fix these problems. I would guess that simply renaming the
| MSSQL$SHAREPOINT directory and reinstalling Microsoft SQL Server Desktop
| Engine (SHAREPOINT) would solve the problem.
|
| I hope this helps someone else. Here is the revised procedure and thank
| you all again.
|
|
| Procedure: removing and installing sharepoint service
| Type: destructive
| Time required: about 80 minutes
| Requirements: updated W2003 disk 3 or old disk three (before Jan.
| 2004) and KB832880
| server must be taken off line
| Risk to other OS sections: small
| Recommendation: don't start it if you can't finish it in one sitting.
|
| 0:00
| 1 - Disconnect all server external connections like network cables and
| phone.
| 2 - Export the following Keys (shouldn't be necessary, but just in case)
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Intranet
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SHAREPOINT
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server
| Extensions\Ports
|
| 0:05
| 3 - Start > Control Panel > Add/Remove Programs > Windows SBS 2003 >
| Change/Remove > Next > Next > Change Server Tools to maintenance and
| Intranet to remove > Next > Next > over 10 minutes later click Finish.
|
| 0:17
| 4 - Start > Control Panel > Add/Remove Programs > Microsoft SQL Server
| Desktop Engine (SHAREPOINT) > Remove > Yes.
|
| 0:20
| 5 - Delete the following Keys
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Intranet
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SHAREPOINT
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server
| Extensions\Ports\Port /LM/W3SVC/X: where X is any number except for 1
| (i.e. do not delete Port /LM/W3SVC/1:) Delete also the corresponding
| string values.
| 6 - Confirm that SharePoint Central Administration and Companyweb
| virtual directories were deleted.
| 7 - Delete any application pools other than DefaultAppPool,
| ExchangeApplicationPool, ExchangeMobileBrowseApplicationPool,
| MSSharePointAppPool, and pools needed for other services like PBSAppPool
| if you installed the FTP service.
| 8 - Rename C:\Program Files\Microsoft SQL Server\MSSQL$SHAREPOINT and
| confirm that C:\Inetpub\companyweb was deleted.
|
| 0:25
| 9 - Reboot
|
| 0:35
| 9 - Start > Control Panel > Add/Remove Programs > Windows SBS 2003 >
| Change/Remove > Next > Next > Change Server Tools to maintenance and
| Intranet to install > Next > Next > over 10 minutes later click Finish.
| If the installation fails apply KB832880
|
| 0:47
| 10 - Reboot
|
| 0:57
| 11 - Confirm that Companyweb is now functioning correctly
| 12 - IExplorer > Tools > Windows Updates > Scan for Updates > Review and
| Install Updates > Install
| 13 - Reboot
|
| 0:67
| 14 - Confirm that Companyweb is not correct anymore.
| 15 - Start > Control Panel > Add/Remove Programs > Windows SBS 2003 >
| Change/Remove > Next > Next > Change Server Tools to maintenance and
| Intranet to install > Next > Next > over 10 minutes later click Finish.
| If the installation fails apply KB832880
|
| 0:73
| 16 - Reboot
|
| 0:83
| 17 - Confirm that Companyweb is now working correctly. Done
|
|
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