Re: Server will not switch off when shutdown
From: root (postmaster_at_buchanangc.com)
Date: 07/17/04
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Date: Sat, 17 Jul 2004 11:55:11 -0700
"Stuart Mackie [MCP, MSP]" <newsgroups@--REMOVE_THIS-NO_SPAM--stu.uk.com>
wrote in message news:%23A9fIs%23aEHA.4032@TK2MSFTNGP11.phx.gbl...
> Hi. We had a power failure a few week ago which lasted a few hours. The
> server is on a UPS unit and is set to power down after 40 minutes on
> battery. What we have found is that the server seems to shutdown as
> expected, and eventually reaches a point where the USB mouse switches off
> and a dark grey background is displayed on the screen, but the server
> doesn't actually switch off.
That's a mobo BIOS setup issue usually.
> I initially though this was related to the APC
Likely that is true also.
> UPS software which initiated the shutdown, but after some testing I have
> found if the server has a reasonable uptime e.g. 5+days and I try and do a
> normal Shutdown manually, the exact same problem occurs and the server
does
> not switch off. But, if I do a shutdown straight away after one of these
> failed shutdowns, or if the system has an uptime of 2-3 days, the server
> switches off as expected without any problem.
Recheck all the UPS settings.
> On restarting the server after a failed shutdown there are no event
entries
> or anything that looks out of the ordinary.
Your description of the sequence events seems short of precise details.
Normally the UPS will physically interrupt power to the PC at some point
during a AC power loss shutdown sequence. Why isn't that happening?
> The server is only running a small handful of applications which I've
listed
> below. I am going to try more tests, but its time consuming because I
have
> to wait 5 days for the system to be up long enough for the shutdown to
fail
> :)
>
> Can anyone suggest what could be causing this, or how I could go about
> narrowing it down ? Should I be manually stopping any services before
> selecting shutdown ?
>
>
> SBS2k3 - All Updates Applied
> Symantec Corp Edition 9.0 + Mail Security 4.5
> Syslog Daemon
> APC Network Shutdown Software
What model UPS and APC SW version exactly?
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